Summarization of the Policy
For reservations (including stays and Airbnb experiences) made before or on 14th March 2020 with check-in dates between 14th March 2020 and 14th April 2020, are all covered by the policy. These reservations may be canceled before the check-in date. Guests that cancel the reservations will receive full refunds. Hosts can also cancel reservations from their sides without any charge or effect on status as host. Airbnb will bear all the refunds and service fees for cancellations that are covered.
To reservations made after 14th March 2020, reservations made before or on 14th March 2020 and reservations with check-in dates after 14th April 2020, the host’s cancellation policy applies as same.
If a customer’s check-in/reservation has already passed (begun), then the extenuating circumstance will not apply.
Reservations that are domestic and made in mainland China are covered under the Mainland China Extenuating Circumstances. You can find the link to the page here: https://www.airbnb.ca/help/article/2730/mainland-china-extenuating-circumstances-for-covid19.
Reservations for Luxury cruises and retreats are covered by the Luxe Guest Refund Policy: https://www.airbnb.ca/luxury/guest_refund_policy
The Kind of Reservations Covered
1. Reservations made before or on 14th March 2020
Reservations made for Airbnb experiences and stay before or on 14th March 2020 with check-in dates between 14th March 2020 and 14th April 2020, will be subject to getting canceled before the check-in. Guests who cancel their reservation will be able to receive a full refund. Whereas, hosts can cancel their reservations without any charge or effect to their Superhost status and Airbnb will be responsible for refunding the amount and service fees.Reservations made for Airbnb experiences and stay before or on 14th March 2020 with a check-in date after 14th April 2020 will not be considered or covered under the extenuating circumstance policy. The reservation will only be covered in the situation where the guest or host has contracted the Corona Virus. Here, the host’s cancellation policy will apply as before.
If the reservation check-in time has passed or has begun then the extenuating circumstance policy does not apply.
2. For reservations made after 14th March 2020
All reservations including Airbnb experiences and stays made after 14th March 2020 will not be covered under the extenuating circumstances policy, except in the case where the host or guest has contracted the Corona Virus. The host’s cancellation policy gets applied in the usual manner.It is extremely important to review the host’s cancellation policy carefully before booking and consider options that provide a certain amount of flexibility.
How The Policy Works
If the reservation is covered, it will be marked and the reservation details will be shown in the Trips section of the guest’s account or the case of a host, it will be shown in the host’s dashboard.For Airbnb’s Guests: If a covered reservation is canceled by the guest, they will be refunded the full amount along with the service fees. In such a case, the guest does not need to contact us. Learn more about the refund process: https://www.airbnb.ca/help/article/1967/when-will-i-get-my-refund
For Airbnb’s Hosts: As a host, if you cancel a covered reservation, you will not be charged, and this will not affect your status as a Superhost. Airbnb will refund the service fees and you do not need to contact us.
If the reservation is not covered by the guest, then the host’s cancellation policy will automatically be applied. Airbnb encourages its guests to reach out to its host or vice versa to ensure both parties are aware of the cancellation and refund processes.
The application of the policy will be continuously reviewed. Please be aware and monitor the page for new updates and information.
