I booked a 3-day Masai Mara safari with LisaM Kenya Tours for $700 USD, and the experience was deeply disappointing and dishonest.
➡️ Before paying, I confirmed three times that I would get three full days of safari, including park entry. They agreed.
Here’s what really happened:
• Day 1: Just a 1.5-hour walk near the camp. No game drive, no park entry – not a safari.
• Day 2: Actual saf (Read More)ari in Masai Mara (the only day that matched the offer).
• Day 3: Nothing at all. No park entry, no safari – despite paying for it.
They also promised accommodation at Lenchada Camp, but placed me in a cheaper, poor-quality camp with no electricity. My phone got damaged, and they offered no help or compensation.
When I asked for a refund of $200 USD for the unused park fee, they refused and acted as if they didn’t understand anything.
This agency is not professional, they break agreements, and take advantage of travelers.
I am filing a formal complaint with the Kenya Tourism Board and will warn others on every platform possible.
? DO NOT BOOK with LisaM Kenya Tours. There are many trustworthy operators in Kenya – this one is not among them.
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rizlane boujanoui
• Nairobi
29 Jul, 2025
I booked a 3-day Masai Mara safari with LisaM Kenya Tours for $700 USD, and the experience was deeply disappointing and dishonest.
➡️ Before paying, I confirmed three times that I would get three full days of safari, including park entry. They agreed.
Here’s what really happened:
• Day 1: Just a 1.5-hour walk near the camp. No game drive, no park entry – not a safari.
• Day 2: Actual saf (Read More)ari in Masai Mara (the only day that matched the offer).
• Day 3: Nothing at all. No park entry, no safari – despite paying for it.
They also promised accommodation at Lenchada Camp, but placed me in a cheaper, poor-quality camp with no electricity. My phone got damaged, and they offered no help or compensation.
When I asked for a refund of $200 USD for the unused park fee, they refused and acted as if they didn’t understand anything.
This agency is not professional, they break agreements, and take advantage of travelers.
I am filing a formal complaint with the Kenya Tourism Board and will warn others on every platform possible.
? DO NOT BOOK with LisaM Kenya Tours. There are many trustworthy operators in Kenya – this one is not among them.
About Lisam Tours Kenya
Lisam Tours Kenya has a wide footprint and credibility in offering best of Kenya and Tanzania safaris. Our highly experienced guides and well maintained vans and jeeps helps rate our services as 5 star on both google and TripAdvisor from our clients.
We are a premier tour and travel company based in Nairobi, Kenya, offering a wide range of unforgettable experiences for both local and internationa (Read More)l tourists. We have daily departures for Masai Mara group safari tours, lake nakuru national park tours, Amboseli tours, Mt Kenya climbing tours, Mt Kilimanjaro climbing tours, naivasha hell's gate and crescent island Tours, airport transfers Nairobi Kenya, Mt Kenya technical climbing tours and many more tours