Weda Cita Resort and Spa by Mahaputra

Title: A Tranquil Oasis in Ubud's Rainforest I recently had the pleasure of staying at Weda Cita Resort and Spa, a newly built gem nestled in the quiet rainforest suburbs of Ubud, Bali. The authentic Balinese design seamlessly blends with modern facilities, providing a serene retreat away from the hustle and bustle of the city. The staff at Weda Cita Resort and Spa were not only welcoming but went above and beyond to make me feel at home. Their friendliness and helpfulness added a personal touch to my stay, making it truly memorable. One of the highlights was the resort's restaurant, offering delectable dishes with a perfect balance of quality and reasonable prices. The tranquil ambiance of the rainforest surroundings enhanced the dining experience, creating a perfect setting for relaxation. Additionally, the convenience of arranging airport transfers with just a 24-hour notice at a reasonable price made my journey seamless. Weda Cita Resort and Spa's commitment to providing excellent service truly sets it apart. In conclusion, I highly recommend Weda Cita Resort and Spa to anyone seeking a peaceful escape in Bali. I look forward to returning and experiencing the warmth and tranquillity of this fantastic resort once again.

We booked a suite room, so we got room 104 which was amazing, it was a very spatial room of at least 65m2 and direct entrance and view to the pool area, but after a few minutes we came to the reception to ask for a new room because is had a very very bad damp odor. We were moved to 105 which was better but after a whole day out we came back to the room and the strong odor became present (I assume because they had a dehumidifier machine the whole day inside of the room). So we asked again for help and we were given a dehumidifier machine but we couldnt stay in the room as the odor was too bad. We were moved to room 201 on the 1st floor at midnight as my girlfriend has health problems and couldnt stay in the previous room anymore. 201 had no problem with the damp odor but it was actually a DOWNGRADED room. The staff and the hotel manager tried to convince me that the new room is in the same category as the previous two but it simply wasnt close to the ones we previously had. 201 had a view at the facade of the hotel and the neighborhood, it was at least 15-20m2 smaller than the previous two rooms. It is actually not even close as the Suite Room pictures advertised on the internet. I accepted to stay in 201 and I really wouldnt mind to stay in the room but I wanted to have my money back for the room price difference as it is not even close to the previous room when we speak of size and view. Again after two conversations with the manager who was really nice I realized there is no point of trying as he claimed that room 201 is a suite room. I was offered a free massage and to upgrade the room but no upgrades were available. The massage I kindly declined as the massage price is not remotely close to the price difference what we paid for a standard room and a suite room. Some other downsides are that the TV channels dont work and the sunbeds at the pool were very dirty and I advised of that but nothing was done.