BrijVilla

Brij Villa, Dalhousie (Christmas week-2023) # Customer Delight! Team at Brij Villa, Dalhousie should be hired to conduct trainings at fancy hospitality chains to understand customer delight # Pros: - Extremely courteous staff - Homely treatment and outlook - 24/7 service orientation - Colonial era signature property - Sober pastel interiors and furnishings - Unlike typical resorts* - Food portion size - Assistance with cab arrangements - Room size and room cleaning - Long stay meal inclusion package - Cosy location - Small number of rooms and guests # Well done and keep up the good work Mr.Sachin Rana, Mr.Nitin, Mr.Atul, Ms.Riya and team

I have holidayed across India and abroad and I would consider Brij Villa as one of the best experiences ever. We stayed in Imperial room on 1st floor on the garden side (Room 103). I would assume that Room 101 and 103 are the best in the property overlooking the sit-out. The rooms are spacious with a heater. It also had an anteroom for dressing and cupboards as well as a spacious bathroom. The beauty of the place was it had the colonial look on the outside but modern facilities inside. However, the most important aspect of this place which made all the difference was the service. Sachin Rana and his team was spectacular and I dont think I have ever experienced a service of this level. It was personalised and homely. You could order what you want to eat for each meal and the time you want to have it. Since we were in a holiday, we decided to start the late and hence requested for breakfast to be served around 1030 and we got what we wanted at the time we wanted. Every evening we were offered nice snacks along with hot tea in the garden sit-out. Every now and then Atul (caretaker) would come and check with us if we needed anything. Who would do this in today's day and age? The team also suggested us the sightseeing to do considering it was heavy rains all around. They would provide us with big umbrella so that we can handle the rains. Point to note: Ground floor rooms are not ideal in monsoon as water from the ground makes it damp. The approach to the property is tricky as it has some sharp turns and has a steep rise and hence one needs to know hill-toe driving to climb up the steep. Avoid taking big cars as the 3 sharp turns are tough to maneuver. And lastly, Sachin and team would ensure you are fed well during the stay and hence if you are a small-eater then you are in for a trouble. All in all, it was one of the best experiences we have had in a long time.