Must read!!!!
If there was an option for minus stars, that’s exactly what this experience deserves.
This has been one of the worst travel experiences we’ve ever had.
How do you assign drivers who do (Read More)n’t even know the route to the hotel? We are spending hours every day riding bikes, only to be led into dead ends and wrong routes. At one point, we were stuck on the wrong road for nearly 40 minutes before someone finally shared the correct location, which was still 39 km away.
The condition of the vehicles provided was unacceptable and dangerous. The bikes had barely functioning headlights, no parking lights, faulty horns, and were clearly not checked before being handed over. Even one of the support vehicles was operating with a non-functional headlight. In a place like Ladakh, where road and weather conditions can already be challenging, this level of negligence is unacceptable.
There is zero coordination between the drivers, marshals, and operations team. Nobody seems to know what’s happening. Every day feels like complete chaos.
We were promised bike delivery at 8:00 AM on the first day and only received them around 1:00 PM. Because of your company’s disorganization, we started late, reached late, and were forced to ride after dark. The delays and mismanagement continued throughout the trip.
What exactly are we paying for? There was no puncture kit, no basic travel safety essentials, poor route planning, and no proactive support. If travelers have to figure everything out themselves, arrange alternatives, and constantly chase the team for information, then what service is WanderOn actually providing?
The most frustrating part is the attitude. Instead of taking responsibility, your team behaves as if they are doing customers a favor. We trusted WanderOn to organize this trip professionally, but literally every major commitment made during booking has either been delayed, poorly executed, or not delivered at all.
We have videos, photos, timestamps, chats, and location records to support every point mentioned above.
A Ladakh trip should be about enjoying the journey. Instead, WanderOn turned it into a stressful exercise in poor planning, unsafe vehicles, and complete lack of coordination.
We will never travel with WanderOn again and will never recommend their services to anyone.