My Travels Time
Travel agency in Mohali
Joined Holidify in July, 2024
24 trips booked through Holidify
Status: Currently Active
2 Documents Verified View
Mohali, India
About My Travels Time
Bringing you a modern, comfortable, and connected travel experience is one of our highest priorities and that is why we continuously try to improve your experience when you book anything with us.
We really appreciate and welcome any of suggestions you might have for us, so feel free drop us line anytime.
Address
BiggBang Tower, Plot E-279, Phase 8A, Mohali, Mohali, 160055, India
Destinations covered by My Travels Time
Europe, Japan, Malaysia, Maldives, Mauritius, Singapore, Thailand, Turkey, Vietnam, Hong Kong, Andaman and Nicobar Islands, Goa, Himachal Pradesh, Jammu and Kashmir, Kerala, Bali, Dubai, United Arab Emirates, Indonesia
Services Offered by My Travels Time
Flights, Hotels, Car Rental, Bus/Train, Cruise, Sightseeing Tour, Travel Insurance, Visa
Reviews Distribution
Reviews for My Travels Time
Extremely Poor and Fraudulent Service by MY TRAVELS TIME LLP:
What's Good: You’re saying there’s no issue from your side and that everything is completely my fault. Let’s see — I’ve already filed a case, and we’ll take it further from here.
What's N (Read More)ot Good: Common people are watching — you mentioned certain things during our discussion, but in the final document, you removed all the visits and only kept the city visit. I thought everything was covered, but you changed your words later. You're acting like everything you're doing is correct. Why are you not picking up my calls or talking to me properly about what’s going on? I am not uneducated — I understand what you are saying and writing, and it’s clearly not working in my favor. Regarding the VISA, yes — but the documents you provided are outdated and insufficient. I can’t keep going back and forth multiple times. If you’re charging the full amount, you should handle everything, not make me go to the office and submit documents several times. You even dropped me in the middle of the process and went off on your own. You don’t even have the basic decency to help — knowing that I came through your agency. This is complete fraud and the worst service I’ve received.
What's N (Read More)ot Good: Common people are watching — you mentioned certain things during our discussion, but in the final document, you removed all the visits and only kept the city visit. I thought everything was covered, but you changed your words later. You're acting like everything you're doing is correct. Why are you not picking up my calls or talking to me properly about what’s going on? I am not uneducated — I understand what you are saying and writing, and it’s clearly not working in my favor. Regarding the VISA, yes — but the documents you provided are outdated and insufficient. I can’t keep going back and forth multiple times. If you’re charging the full amount, you should handle everything, not make me go to the office and submit documents several times. You even dropped me in the middle of the process and went off on your own. You don’t even have the basic decency to help — knowing that I came through your agency. This is complete fraud and the worst service I’ve received.
My Travels Time replied
(18 Jun, 2025)
Thanks Mr. Ravi for writing us your review.
As you have mentioned that you have all the proof regarding our mistake, we kindly request you to please attach all those screenshots and evidence so th (Read More)at the customers and viewers can clearly understand who was actually at fault – the travel agent or the customer.
We have taken the exact amount which was agreed upon, and yes, there was a clear timeline for the payment, which was already informed to you – that the complete payment must be made 15 days before travel. However, as per our records, you made the full payment just 4–5 days before the travel date.
We were requesting you repeatedly to complete the payment on time because we had to pay the hotel in full in advance. If the payment wasn’t made, the hotel would have released the booking or charged extra for rebooking, which you were not ready to bear.
Regarding the visa amount – we have not taken double payment. In fact, you made the payment directly to our visa partner without our prior confirmation, whereas we had already cleared the payment to them from our side.
During the call, we had clearly informed you to submit the documents only and not make any payment directly. Also, the visa partner is not a third party – they are officially our visa partner, and all visas from Hyderabad are handled by them.
Also, at the time of boarding your flight, you had a serious argument in front of the IndiGo Airlines counter. For the first time, the IndiGo front desk staff called our company landline and complained that our customer is creating a scene at the airport.
Secondly, in Singapore, you also had a dispute with the cab driver. After the city tour, the driver asked you whether to drop you at the hotel or the city center, and on your request, he dropped you at the city center as it was lunchtime. He clearly mentioned that this was a shared transfer and no driver would come again to pick you up. But after having lunch, you insisted and argued heavily, and he even tried to file a complaint with the local authorities.
We would like to show all customers your evidence as well as ours, so they can judge themselves whether we did anything wrong, or whether you mentally harassed our team during your Singapore trip.
We provided the same hotel, same room category, same meal plan, and the same list of activities as finalized. Even after fixing the amount, at the time of payment, you wasted 2 full days again trying to negotiate the cost.
Moral of the story: Everyone should listen to both sides before reaching any conclusion. Let the customers and viewers decide who was right and who was wrong.
We are waiting for you to share the documents at the earliest.
As you have mentioned that you have all the proof regarding our mistake, we kindly request you to please attach all those screenshots and evidence so th (Read More)at the customers and viewers can clearly understand who was actually at fault – the travel agent or the customer.
We have taken the exact amount which was agreed upon, and yes, there was a clear timeline for the payment, which was already informed to you – that the complete payment must be made 15 days before travel. However, as per our records, you made the full payment just 4–5 days before the travel date.
We were requesting you repeatedly to complete the payment on time because we had to pay the hotel in full in advance. If the payment wasn’t made, the hotel would have released the booking or charged extra for rebooking, which you were not ready to bear.
Regarding the visa amount – we have not taken double payment. In fact, you made the payment directly to our visa partner without our prior confirmation, whereas we had already cleared the payment to them from our side.
During the call, we had clearly informed you to submit the documents only and not make any payment directly. Also, the visa partner is not a third party – they are officially our visa partner, and all visas from Hyderabad are handled by them.
Also, at the time of boarding your flight, you had a serious argument in front of the IndiGo Airlines counter. For the first time, the IndiGo front desk staff called our company landline and complained that our customer is creating a scene at the airport.
Secondly, in Singapore, you also had a dispute with the cab driver. After the city tour, the driver asked you whether to drop you at the hotel or the city center, and on your request, he dropped you at the city center as it was lunchtime. He clearly mentioned that this was a shared transfer and no driver would come again to pick you up. But after having lunch, you insisted and argued heavily, and he even tried to file a complaint with the local authorities.
We would like to show all customers your evidence as well as ours, so they can judge themselves whether we did anything wrong, or whether you mentally harassed our team during your Singapore trip.
We provided the same hotel, same room category, same meal plan, and the same list of activities as finalized. Even after fixing the amount, at the time of payment, you wasted 2 full days again trying to negotiate the cost.
Moral of the story: Everyone should listen to both sides before reaching any conclusion. Let the customers and viewers decide who was right and who was wrong.
We are waiting for you to share the documents at the earliest.
Pleasant
Trip to Bali
Good
Trip to Dubai
What's Good: We liked the guided tours and the whole itinerary. They were attentive towards our requests. Everything was organised meticulously. Would definitely recommend My Travels Time to o (Read More)thers.
Excellent
Trip to Singapore
What's Good: Everything was in line. I didn't face any issue.
Excellent
Trip to Hanoi, Halong Bay, Vietnam
What's Good: Ha long bay
What's Not Good: City tour
What's Not Good: City tour
Excellent
Trip to Dubai
It was a Fantastic Tour
I went to Baki with My Travels Time for my honeymoon tour and the inclusion, resorts, sightseeing was superb provided by them.
The most interesting thing that they provide floating brekfast with room (Read More) decoration with flowers and honeymoon cake .
Everytime when I called to travel agent they picked up the call and do reply which was the most important for the traveler when they are travelling to International tour.
Thanks to whole team.
The customer supports, about the words and commitment which they provided before the start of the tour.
Excellent
It was a wonderful tour done by MY TRAVELS TIME for my parents recently travelled to Hong Kong.
Everything was well managed and the team was available 24*7 for any emergency.
The customer care was (Read More)fabulous
Very Poor
Trip to Hong Kong
My Travels Time replied
(14 Nov, 2024)
Thanks for your review,
As per the record you have denied to travel just one day before only. So we are excited to know that how you can review on that if you have not travelled with us before. (Read More)
All the record is with ourself if you need it for your future records.
Thanks for your wonderful time.
As per the record you have denied to travel just one day before only. So we are excited to know that how you can review on that if you have not travelled with us before. (Read More)
All the record is with ourself if you need it for your future records.
Thanks for your wonderful time.
Very Poor
Trip to Bali
Business tactics
We every second regret for having choosing this travel agency. This was our first holiday post wedding which we wanted it to be fab. You people (Mr. Anand ) had successfully ruined (Read More)it.
Every sec of holiday is hitting on nerve. Poor planning. Improper communication. A lot hidden charges which weren’t communicated in first place and will be give a surprise on the spot. Even if we want to sort it out.. they’ll pull all the blame on you. Worst itinerary. Never recommending it to anyone. We have lost money, time,
My Travels Time replied
(10 Oct, 2024)
Thank you for your feedback. We regret to hear that your experience didn’t meet your expectations. However, we would like to clarify a few important details.
As part of our service, we provid (Read More)ed a detailed itinerary with scheduled pick-up times, which were agreed upon in advance. Unfortunately, there were delays each day due to your late readiness. Despite these delays, we worked hard to ensure you could enjoy all the planned activities.
We were also informed by our drivers and guides about confrontations during the trip, and we have been made aware of a dispute at the hotel reception, where you fought for a refund. While we strive to ensure all our guests have a seamless experience, this behavior created further disruptions.
We were surprised to learn that you were able to secure a full refund directly from the hotel to your credit card, even after completing your stay. This was unexpected, as all services were provided as per the agreed itinerary.
Should you wish to discuss this matter further, please feel free to contact us directly.
As part of our service, we provid (Read More)ed a detailed itinerary with scheduled pick-up times, which were agreed upon in advance. Unfortunately, there were delays each day due to your late readiness. Despite these delays, we worked hard to ensure you could enjoy all the planned activities.
We were also informed by our drivers and guides about confrontations during the trip, and we have been made aware of a dispute at the hotel reception, where you fought for a refund. While we strive to ensure all our guests have a seamless experience, this behavior created further disruptions.
We were surprised to learn that you were able to secure a full refund directly from the hotel to your credit card, even after completing your stay. This was unexpected, as all services were provided as per the agreed itinerary.
Should you wish to discuss this matter further, please feel free to contact us directly.
Address
BiggBang Tower, Plot E-279, Phase 8A, Mohali, Mohali, 160055, India
Destinations covered by My Travels Time
Europe, Japan, Malaysia, Maldives, Mauritius, Singapore, Thailand, Turkey, Vietnam, Hong Kong, Andaman and Nicobar Islands, Goa, Himachal Pradesh, Jammu and Kashmir, Kerala, Bali, Dubai, United Arab Emirates, Indonesia
Services Offered by My Travels Time
Flights, Hotels, Car Rental, Bus/Train, Cruise, Sightseeing Tour, Travel Insurance, Visa