Hotel

Crowne Plaza Houston Med Ctr-Galleria Area, an IHG Hotel

2712 Southwest Freeway
6.8
(237 reviews)

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This property has been featured in "27 Best Luxury Hotels In Houston ".

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Top Facilities

parking

bar

wifi

pool

food

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Standard Room

  • Max 2 Adults
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    Bed type preference cannot be guaranteed as it will be allocated upon arrival based on availability.

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    King Room with Sofa Bed

  • Max 2 Adults
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    Featuring free Wi-Fi and cable TV, this room is equipped with tea and coffee-making facilities, a fridge and microwave. A sofa bed is included.

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    Queen Room with Two Queen Beds

  • Max 4 Adults
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    Featuring free Wi-Fi and cable TV, this room is equipped with tea and coffee-making facilities, a fridge and microwave.

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    King Suite with Sofa Bed

  • Max 4 Adults
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    Featuring free Wi-Fi and cable TV, this suite is equipped with tea and coffee-making facilities, a fridge and microwave. A sofa bed is included.

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    Premium King Room

  • Max 2 Adults
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    The spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a walk-in shower and a hairdryer. The double room provides a wardrobe, a sofa, a carpeted floor, heating and a flat-screen TV with cable channels. The unit has 1 bed.

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    Premium Queen Room with Two Queen Beds

  • Max 4 Adults
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    This air-conditioned quadruple room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.

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    Junior King Suite

  • Max 4 Adults
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    Providing free toiletries, this suite includes a private bathroom with a bath, a shower and a hairdryer. The suite features carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, a tea and coffee maker, as well as a wardrobe.

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    All Facilities for Crowne Plaza Houston Med Ctr-Galleria Area, an IHG Hotel

    Category Facilities
    Business facilities Meeting/banquet facilities, Fax/photocopying, Business centre.
    Cleanliness & disinfecting Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
    Others bar, pool, food, parking, wifi.
    Miscellaneous Family rooms, Facilities for disabled guests, Non-smoking rooms, Lift, Non-smoking throughout.
    Safety features Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Staff follow all safety protocols as directed by local authorities, Face masks for guests available, Process in place to check health of guests, Access to health care professionals.
    Accessibility Upper floors accessible by elevator, Toilet with grab rails, Roll-in shower, Walk-in shower.
    Bathroom Private bathroom, Bath or shower, Free toiletries, Toilet paper, Hairdryer, Shampoo, Bath, Shower, Body soap, Conditioner, Toilet.
    Room Amenities Sofa, Sofa bed, Air conditioning, Wardrobe or closet, Desk, Carpeted, Seating Area, Iron, Safety deposit box, Trash cans, Interconnected room(s) available, Ironing facilities, Heating, Socket near the bed.
    Food & Drink Wine/champagne, Refrigerator, Microwave, Vending machine (drinks), Restaurant, Coffee machine, Kid meals, Tea/Coffee maker, Coffee house on site.
    Safety & security Smoke alarms, CCTV outside property, 24-hour security, Fire extinguishers, CCTV in common areas, Smoke alarm.
    Cleaning services Dry cleaning, Daily housekeeping, Laundry.
    Services & Extras Towels, Wake up service/Alarm clock, Key card access, Linen, Wake-up service, Key access.
    Media & Technology Cable channels, TV, Flat-screen TV, Telephone.
    Food & drink safety All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas.
    Reception services 24-hour front desk, Express check-in/check-out, Invoice provided, Luggage storage.
    Physical distancing Cashless payment available, Contactless check-in/check-out.
    General Pets allowed.
    Transport Shuttle service, Shuttle service (free).
    Pool and wellness Fitness centre, Fitness, Sun loungers or beach chairs.
    Outdoor & View View.
    Shops Minimarket on site.

    Location & Nearby Places

    Rice Village (5.9 Km from city center)

    2712 Southwest Freeway

    15 Nearby Attractions

    Levy Park

    0.3 km

    McClain Gallery

    0.7 km

    Infinity Fish LLC

    1.3 km

    Ervan Chew Dog Park

    1.7 km

    Congregation Emamu El

    2.2 km

    The Menil Collection

    2.3 km

    Houston Center for Photography

    2.5 km

    Houston Center for Photography

    2.5 km

    Chabad at the Medical Center

    2.6 km

    Museum of Fine Arts

    2.8 km

    Contemporary Arts Museum

    2.9 km

    Japanese Garden

    3.0 km

    Lawndale Art Center

    3.1 km

    Japanese Garden

    3.2 km

    McGovern Centennial Gardens

    3.2 km

    Gus and Lyndall Wortham Park

    3.2 km

    See All Attractions

    About This Property

    Located in the centre of Houston, within a 15-minute drive of NRG stadium, Crowne Plaza Houston Med Ctr-Galleria Area, an IHG Hotel Oaks features a spa and outdoor swimming pool and a fitness centre. Meeting and banquet facilities are available.

    Guest Ratings For This Property

    6.8
    Based on 237 Reviews
    100% verified reviews

    Comfort

    7.7

    Cleanliness

    7.5

    Value For Money

    6.9

    Facilities

    7.0

    Guest Reviews

    Rex
    young couple
    4.0
    Disappointing
    Disappointing
    The location is quite good for getting around the city.
    The hotel was quite a bit below the brand standard. We had to ask several times for our towels to be replenished, the shower is lukewarm at best, when we did finally get towels they were not exactly clean, and we found a roach in our room. The hotel seems like it may have been really nice in the 90s but has definitely seen better days.

    Published on 23 Dec 2023

    Mark
    solo traveller
    7.0
    Good
    Good
    I didn't like the fact that you charge $20 to park the vehicle but does not say anything on the website about an extra charge to park the vehicle tried to hit me up in the morning time before I checked out saying that the parking lot is owned by another company

    Published on 16 Dec 2023

    Finleigh
    review category business travellers
    4.0
    Disappointing
    Should have brought my own blanket
    Rooms are big and I liked that they had a chef at breakfast to make eggs, pancakes, etc
    They dont provide a duvet with the bed. Literally only a sheet and a weird hard textured blanket was provided, the only way to describe it is a thin bath mat! As a result, I was very uncomfortable and did not sleep. Breakfast was also underwhelming. The bread provided was stale. Rooms are old and need renovating. Room key would only work after a few tries. Wasnt worth the money.

    Published on 11 Dec 2023

    Allen
    solo traveller
    9.0
    Superb
    Thanksgiving Getaway Trip
    The location is so convenient. The staff from the front desk to the breakfast staff were so nice and accommodating. I really enjoy staying here when I go to Houston.
    Making sure I get the room I ordered. The first night (24th) was supposed to be a King with sofa bed and they put me in a double. When I called downstairs, she told me they didn't have any king rooms with sofa beds. Then when I stayed over on Saturday as well, I went down and Ashley made sure to get me in the correct room which was the King w/sofa bed. I let her know the heat never came on in 1821 so I was slightly cold all night. Ashley put me in 1718 which was perfect EXCEPT the toilet had to be flushed multiple times every time and the heat was not coming out. So the Maintenance guy came and fixed the heat (yay); however he ended telling me he had to order a part for the toilet and now it would be making a running noise off and on....ugh! I dealt with it since I did not want to move again.

    Published on 27 Nov 2023

    Shelley
    young couple
    7.0
    Good
    Average hotel, less than expected for the crowne plaza name but not a bad place.
    Staff were very nice, bed was comfortable.
    Its just a tired, older property with typical issues for an older property without the proper budget to maintain it to the standards of how you used to think of the Crowne Plaza name. Elevators all worked, though some didnt have the display panel working anymore, others bounced and jerked more than they probably should. Theyve taken the time to print a professional sign and put it in a gold frame inside the elevator explaining that the display numbers dont work, so be sure to check the floor when you get off. The parking garage doesnt have an arm on the entrance gate so its not secure at all. The door from the parking garage into the building worked sometimes but not every time. But it looked nice enough inside, the rooms were comfortable (though the TV is small) and the staff were all very nice and professional. My one complaint is that the soap dispenser by the sink was empty, as were the body wash and shampoo in the shower. Thats clearly an oversight of housekeeping, but it all was fairly clean.

    Published on 20 Nov 2023

    Sandra
    young couple
    10.0
    Exceptional
    10/10
    Everything
    N/A

    Published on 08 Nov 2023

    Anonymous
    with friends
    9.0
    Superb
    I enjoyed my stay. I would stay there again.
    It was convenient and clean the staff was friendly and helpful.
    I didnt like that there was only two ice machines and two didnt work. I had to go from the 3rd floor to the 17th to get ice.

    Published on 08 Nov 2023

    Poveda
    family with young children
    4.0
    Disappointing
    Was very underwhelming and disappointed
    The location
    The lack of Communication from the staff on services provided like room service or breakfast.

    Published on 06 Nov 2023

    Temika
    review category business travellers
    1.0
    Bad
    Not worth the money nor lost time. Had to move rooms and was not comfortable with all the issues.
    Location
    Nothing like advertised on booking.Com site. First room, was not clean. Was Moved to second room, no amenities available at all as advertised and agreed, paint peeling off the wall, patched whole spots, old smell, only scorching hot water available to take a shower, no adjustments available. Second room was a total downgrade. Moved to 3rd room, tv was old and small, bathroom sink faucet was broken, no water pressure.

    Published on 06 Nov 2023

    Claudio
    young couple
    8.0
    Very good
    Nothing yo Say
    Its old, and with any attention for price , its a little expensive, but its fine. It could be better, i would look for other option next time .
    No atention.

    Published on 06 Oct 2023

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