Breakfast was confusing - first time I had a Pho Bo which was great, but other than that there were almost no options to choose from. On my checkout day I came around 6:45 (it's supposed to start at 6:30), but there was no one in the breakfast restaurant, so I made myself coffee with biscuits and waited, later on some food arrived, but again nothing really to choose from, so I got veggies, fried spring rolls and fruits.
I understand that there are not many guests at this time of the year, so a possible solution could be - asking guests on check-in on what time they prefer to have breakfast and maybe provide a few main options to select from in advance - in this way it should be easier and more convenient to accommodate everyone's needs and chef's time.
Another minor issue is with the staff regarding a hotel umbrella. It was raining on one of the days and I borrowed a hotel umbrella (which was quite old and half-broken, but I didn't care much as I planned to move to the restaurant only and take a taxi afterwards), so I forgot it at the bar as a result. 2 days after I was asked by staff to return it or got a new one as a substitution - it was rather shocking for me...as I said - the umbrella I got from the hotel was barely functioning but they still had the impudence to ask me to reimburse it... I stopped at the bar and brought it back as a result. However, if you want your guests to care about the umbrellas - get a proper set of new ones (branded maybe) for your guests, in this way a request to reimburse would be understandable.
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