Shower tray was dirty. Got to say the rest of the room was spotlessly clean.
What I really really had a problem with is the prices at the bar and being told we had to pay an18% tip for bar service!!
I have no problem paying that for table service, but not bar service. All she did was pour a glass of wine and take the tops off three bottles! The drinks were $43 plus $7.75 tip. When we challenged it, she told us it was the Hilton policy and we had no choice but to pay it!!
We have had this argument in The Hilton in London, who rectified it after we complained at the time.
But sorry Hilton we have been using you for over 35 years and if these are your policies we will not be using you again!!
Basically your bar tenders are on $7.75 per minute, which equates to $465 per hour, nice work if you can get it!!
I always understood that service charge is optional and it was illegal to demand it!
We foolishly did not notice on the first drinks, so also left an additional $3 on the bar. It was on our return to the bar later that evening that we noticed and challenged it.
We don't mind paying gratuity but this left us feeling very bitter.
(Read More)
See all hotels in Memphis
