? A Goa Trip That Turned Into a Nightmare — My Experience With SuperClub Holidays?
I’m sharing this not to place blame, but to help fellow travelers — especially families and senior citizens — make i (Read More)nformed decisions.
We booked a 3N/4D Goa package starting Feb 1 for three elderly couples with #SuperClubHolidays. The package included hotel stay and local sightseeing. We were repeatedly assured of a hassle-free experience as their top priority, supported by positive reviews, awards, and celebrity appearances shared during the booking process.
? (Including awards showcased at ITA 2025 through celebrity management representation.)
Based on these assurances, we went ahead.
❗ What We Experienced
Day 1:
Coordination issues surfaced immediately between #SuperClubHolidays and the their Cab Vendor. After multiple calls, the day’s plan was managed, but the process was chaotic and stressful.
Day 2 onward:
The driver from Day 1 became unreachable. After escalation to higher management, another driver was assigned — but communication broke down again by afternoon. Calls to #SuperClubHolidays were not answered, and responses from the cab vendor became inconsistent, with multiple contact numbers shared. Communicating with SuperClub became so much stressful and chaotic, that i stopped focusing on calls and start focusing on the trip by myself.
From that point until the end of the trip, even SuperClub communication and on-ground guidance was absent.
With elderly travelers in an unfamiliar city, we had to communicate to logistics ourselves almost before every sightseeing.
? Impact on the Trip
• Only about 60% of the promised itinerary could be completed
• Daily sightseeing required personal negotiation and coordination
• The driver declined planned stops, requested additional charges for parking, and suggested alternate routes instead of the agreed itinerary
• The experience became mentally exhausting rather than relaxing
All payments — advance, staged, and final — were completed as instructed by #SuperClubHolidays.
? After the Trip
Post-trip, the team initially acknowledged the concerns and suggested a partial refund after understanding the situation. Unfortunately, follow-up communication later stopped, and the matter remains unresolved and unaccountable.
❗ Why This Matters — @Syed Ahraz Hasan & Team
When organizing travel for senior citizens, reliability and communication are essential for safety, dignity, and peace of mind.
This experience was not just disappointing — it highlighted serious gaps in coordination and accountability.
? My Request
Please acknowledge what happened, take responsibility, and strengthen on-ground coordination so future travelers don’t face similar stress.
⚠️ Final Note
Based on my personal experience, I cannot recommend #SuperClubHolidays.
If anyone still considers booking, please ensure clear written commitments for real-time support.
Sharing this to raise awareness and encourage better standards in the travel industry.
#TravelExperience #CustomerAwareness #ResponsibleTourism #GoaTrip #SeniorTravel #ServiceQuality #ConsumerVoice #TravelReview #Accountability #TAAI #iato #incredibleindia #faith #TripAdvisor
Editing the review for your reply, as I cannot post review again. Sir, lying on the social forum is not professionalism.
I open to all resolution(no money required, as i never asked for it. You want more tell me i will transfer to you again). I wanted an apology to accept the fault and pain whoch you guyz gave my parents. But you dont have humanism and blaming back the customers.( This is how your business model works)
This shows rage (which doesn't suit for a businessman like you)
P.S: I never asked for money back, if you want more from customer please let me know, i will send few more thousands. But lying and blaming back is a worst thing in your type of industries. Please learn and grow with truth ans trust