1. Incompetent reception staff who insisted he cannot find my booking using my passport details - I MUST email to him a screenshot of my booking because MY PASSPORT WOULDN'T ALLOW HIM TO KNOW THE TYPE OF ROOM I BOOKED. Even the most basic hotel/motel would have guest details and the corresponding assigned room.
2. Same incompetent staff passed me the complimentary spa voucher that came with my booking but the spa was not open when I went over at 3pm. Went to check with this staff the opening hours of the spa and he said it is open just that the therapists are busy. He asked me to go and TRY again later to see if anyone is there and I CANNOT MAKE A PHONECALL TO THE SPA TO BOOK. I MUST PERSONALLY GO DOWN AND TRY MY LUCK.
3. Told this staff to arrange for full refund (and I'll pay for the first night) because I cannot tolerate his poor service. He got the hotel manager to look for me and he sent to me a bottle of champagne. Appreciate the gesture but he misses the point. I couldn't find another available hotel so I had to stay.
4. RACIST restaurant staff saw me on the first day and went to his other colleague and yelled "eh, Chinatown! Chinatown!". Remaining days of my trip was horrible because I had to see him everyday during dinner at the hotel.
5. Everyday, one of the hotel staff will keep chatting me up in a very uncomfortable manner and has even asked me for my social media accounts. He even went to the beach when I was trying to read my book and kept chatting and insisting that I'm from China and he wants to learn Chinese from me.
6. I'm not allowed to order food at 1130am because lunch time is from 12pm. I took a 17+hrs flight and the moment I reached the hotel, I just need to rest and eat something while waiting for my room to be ready but everyone told me to go out.
6. They do not serve food/drinks to you on the beach. Ordered a drink and the staff at the bar asked if I was heading to he beach or the pool.
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