unfortunately the breakfast was a huge downfall for us. there is no continental buffet so you get a small selection of food to your table. because of this you have to ask staff for everything you need, including another glass of juice etc. this was very difficult because there was no enough staff on and there was long waits when asking for items. my partner is gluten free and requires gluten free toast with his breakfast. we asked for this when ordering and this was no problem. when the food arrived there was no gluten free toast brought, only normal toast. we then had to ask again for this to be made, which took 15 minutes to come to the table, all while my partner could not start his breakfast because he needed the toast. when the toast arrived it was beyond burnt- completely inedible but someone the staff thought it was acceptable to take this to the table. we obviously sent it back and asked for more toast. this then took a further 10 minutes to arrive- my partner had still not been able to start his breakfast. at this point when the toast finally arrived his breakfast was stone cold. there was no apologies for this inconvenience.
the main areas of the hotel are nice but there is zero atmosphere. a piano there but no one playing it. very low music playing. we ordered two cocktails and waited almost 20 minutes for it to arrive.
there needs to be an increase in staff to make the experience feel 5 star because although the hotel and rooms are beautiful. the service really let it down.
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