Hotel Napoleon, Ascend Hotel Collection, Memphis

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All Facilities for Hotel Napoleon, Ascend Hotel Collection

Category	Facilities
Business facilities	Business centre.
Services	Internet services, WiFi, Free WiFi.
Cleanliness & disinfecting	Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Non-smoking rooms, Lift, Non-smoking throughout, Family rooms.
Safety features	Face masks for guests available, Staff follow all safety protocols as directed by local authorities, First aid kit available, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas.
Reception services	24-hour front desk.
General	Pets allowed, Parking, WiFi available in all areas.
Physical distancing	Physical distancing rules followed, Screens or physical barriers placed between staff and guests in appropriate areas, Cashless payment available.
Room Amenities	Air conditioning.
Pool and wellness	Fitness centre.
Transport	Parking garage.
Food & Drink	Restaurant, Bar.

Guest Ratings For This Property

7.7

Based on 181 Reviews

100% verified reviews

Comfort

8.2

Cleanliness

8.2

Value For Money

7.3

Facilities

7.8

Reviewers Mention About Hotel Napoleon, Ascend Hotel Collection

The Hotel Napoleon, Ascend Hotel Collection has received positive reviews for its chic basement suite with elegant furnishings and friendly staff. Guests appreciated the great location near Beale St. (Read More) and the city trolley, making it convenient for exploring Memphis. Some guests were disappointed by the lack of a microwave in the hotel and the limited elevator capacity due to the building's age. Overall, the hotel provided a comfortable and enjoyable stay for guests.

Guest Reviews

Jody

young couple

8.0

Very good

Was told we were being charged additional fees that we could not decline but would include beverages in the bar lounge area but the area was so busy we could not get anyone to take our drink orders even after they acknowledged we were there.

Published on 07 Dec 2023

Brandi

young couple

9.0

Superb

Great hotel, but no sleep.

We loved the entire property. It was beautiful!

The mattresses are like a rock, and neither of us slept. Heard road noise all night long.

Published on 19 Nov 2023

Jalen

young couple

8.0

Very good

Stay was very enjoyable - clean rooms, quiet building, and central area make it a return choice.

Customer service, including the text service, was great. Everyone was polite and accommodating. The room was freshly cleaned and sanitized, and the bed was comfortable. Also, enjoyed the little complimentary items in the lobby.

The only weird thing we weren't happy with was the lack of room service. One would think it'd be a given considering the restaurant is in the same building and that it's one of the best and most expensive hotels in Memphis.

Published on 05 Nov 2023

Carolee

young couple

9.0

Superb

A terrific value for upscale accommodations.

Location was excellent, right in the heart of downtown and a close walk to Beale Street. The Peabody ducks were just down the street. Unfortunately the Main Street trolley wasn't running while we were there. It would have made getting around even easier. Complimentary wine was very welcoming as we came "home" tired at the end of the day. Desk staff were wonderful.

The on-site restaurant was handy, but with limited offerings.

Published on 01 Oct 2023

John

young couple

10.0

Exceptional

It was to Llosa around grace looas

It was clean staff were great and good location

All as adobe

Published on 01 Oct 2023

Cheryl

with friends

10.0

Exceptional

Nice comfortable room and quiet hotel afforded a good nights rest.

Historic building on corner of MADISON AVE and B B KING in downtown Memphis

Musty smell. Could see original curved window frame water damaged but another sealed inner window was on inner side of this exterior window. Needed repair though

Published on 10 Sep 2023

Anonymous

young couple

9.0

Superb

Great location.

Great location. I liked that housekeeping didnt interrupt our stay.

The first room was stuffy and smelled moldy. I hated to be that person, but my breathing issues made that a no-go. Staff was very helpful in getting us another room. The rooms could use a bigger trash can to let us help the staff.

Published on 26 Aug 2023

Annabel

family with young children

3.0

Poor

Lack of hot water and poor staff communication. Facilities beyond that absolutely 4*

The hotel absolutely met the star rating offered of 4*. It was a well put together hotel in the sense the accommodation was fresh, good condition, modern. Be warned, not all rooms have bathrooms with a door!

There was no hot water for the bulk of our stay. The hotel staff did not inform us of the issue, nor did they keep us informed of the issues. We arrived at 2am after almost 24 hours of travelling and we were not kept informed of any problems. The first we knew was when we had a shower and it was cold. The staff seemed either apathetic or disinterested and this frustrated us and a number of other guests. Whilst we accept it was not the staffs' fault, we still felt the staff could have been more informative. Our room card also needed remagnetising every day which became tiresome. Some guests look to have received a welcome bag on arrival- we did not.

(Read More)

Published on 09 Aug 2023

Marcia

young couple

5.0

Passable

Dissappointing

Location. Towels and sheets

Not very clean. Room wasnt ready for 1.5 hours after check in time. We asked twice for an estimated time it would be ready but reception staff werent able to provide. After 1 hour of waiting we were offered a worse room with no view if we wanted it.. no upgrade or compensation offered for the inconvenience.

Published on 04 Aug 2023

Emma

family with young children

7.0

Good

A safe & clean place to sleep

Location was good. Hotel was clean. The asst GM and GM were very helpful. A place we felt safe to be.

The chk in process, (admittedly late in the eve), was difficult. Several aspects of room needed maintenance, (sink taps leaked & door lock didn't work). We were offered another room but not to same spec. No windows to open & so no fresh air to circulate - air con v cold. Although senior staff on the ball, other members lacking i.e. didn't know how to order a taxi or local info. A safe & clean place to sleep rather than a hotel with full facilities.

Published on 03 Aug 2023