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Gatlinburg Town Square by Exploria Resorts

Downtown Gatlinburg (1 kms from Gatlinburg Space Needle)

Ranked 34 out of 46 best hotels in pigeon forge

8.3
(2316 reviews)

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All Facilities for Gatlinburg Town Square by Exploria Resorts

Category Facilities
Services Internet services, WiFi, Free WiFi.
Cleanliness & disinfecting Use of cleaning chemicals that are effective against Coronavirus, Property is cleaned by professional cleaning companies, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous Non-smoking rooms, Lift, Family rooms, Facilities for disabled guests.
Safety features Staff follow all safety protocols as directed by local authorities, Process in place to check health of guests, First aid kit available, Thermometers for guests provided by property, Hand sanitizer in guest accommodation and key areas.
Cleaning services Laundry.
Food & drink safety Delivered food is securely covered, All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas.
Reception services Concierge service, 24-hour front desk.
Physical distancing Physical distancing rules followed, Screens or physical barriers placed between staff and guests in appropriate areas.
General Parking on site, Free parking, Parking.
Entertainment and family services Children's playground.
Pool and wellness Swimming Pool, Fitness centre, Hot tub/Jacuzzi, Swimming pool, Indoor pool, Indoor pool (all year), Outdoor pool, Outdoor pool (seasonal).
Food & Drink BBQ facilities, Vending machine (drinks), Vending machine (snacks).

Guest Ratings For This Property

8.3
Based on 2316 Reviews
100% verified reviews

Comfort

8.5

Cleanliness

8.5

Value For Money

8.5

Facilities

8.2

Reviewers Mention About Gatlinburg Town Square by Exploria Resorts

One reviewer described Gatlinburg Town Square as lovely, with spacious and clean rooms, a large balcony, and convenient location. They enjoyed the family activities on-site and the clean pools. Anoth (Read More)er reviewer mentioned that while some rooms are a bit dated, the staff is friendly and the location is excellent. They appreciated the proximity to attractions and the convenience of walking to Downtown Parkway. A third reviewer highly recommended the small efficiency room due to its nice amenities and proximity to the main strip.

Guest Reviews

Vicki
young couple
7.0
Good
Overall, we loved our room except for the bed!
The bed mattress was extremely hard. Could not sleep on it. We slept on the couch and in a chair!

Published on 03 Jan 2024

Amy
young couple
10.0
Exceptional
Exceptional
We liked the condo.. Location was great for downtown that was a short walk.
The parking lot was very tight for big trucks. Needs more space.

Published on 03 Jan 2024

Timothy
group
4.0
Disappointing
It was a good time time with family and friends
Good location
The rooms was really not clean I don't think the supervisor even checks the rooms we had three different rooms and all was the same way

Published on 03 Jan 2024

Derrick
family with young children
9.0
Superb
Superb
Location and the large rooms
The Bed Bags .

Published on 02 Jan 2024

Billy
family with young children
4.0
Disappointing
Disappointing
Christmas lights
Bathroom door was sticking and made loud boom when opened, bedroom door did same but not as loud, could hear and smell room next door

Published on 01 Jan 2024

Escarla
family with young children
10.0
Exceptional
We felt so comfortable that we decided to stay an extra night.
From the girls who welcome you, they are very friendly, very receptive and try to find options for you. The rooms are quite large and the bathroom is a bit small. The location is excellent, very close to downtown. It is not a 5 star hotel and it needs to be upgraded but it is really worth it, we would come back.
The bathrooms are very small.

Published on 30 Dec 2023

Lisa
with friends
9.0
Superb
Fall Getaway
Close to restaurants & Gatlinburg & trolley
No elevator

Published on 27 Dec 2023

Kanan
family with young children
10.0
Exceptional
Great price. Ill be back again in summer
You do not need any dishes or stuff in the kitchen if you would like to make some food r meal. 2 bed room with 2 full bathrooms. That is awesome.
Parking lot little bit tight but is fine. It is understandable because tourists place.

Published on 27 Dec 2023

Brandy
family with young children
8.0
Very good
Wonderful stay, great value
Fireplace was cozy! It's about a quarter of a mile from the strip, even closer to a really great pancake house. Plenty of room and a little kitchenette! Microwave and fridge. I loved that there was a separate area with a counter and mirror to get ready because the bathroom was very small. That was convenient. FYI: there's no room service. If you need new towels just exchange dirty ones at the front office. You have to request trash bags. Not all rooms are the same, so it is a good idea to call ahead and see if you'd like your room if you're booking third party. If you like coffee, bring your own grounds and creamer. There's two to go coffee shops open within mile on the strip, Starbucks and Coffee and Company in the Village. Unfortunately most things in Gatlinburg open at 10, unless you're having your coffee with a sit down meal. The fridge is plenty big enough for full size cream or milk and there's a coffee pot in the room. The resort provides paper towels and small cups, as well as complimentary toiletries in the bathroom. The sheets were obviously fresh and smelled so nice! For 5 nights the week before Christmas we paid $550ish and that's a steal! Overall I felt that this was a great place for us for the money we spent. We really enjoyed our room!
The swimming pool, hot tub, and courtyard are about a block away from two of the resort buildings. This means in the winter, you have to either change in the bathroom at the pool or you have to walk back across the street and down a full block to your room in wet clothes. This is not made clear upon booking on third party sites, and I think that should change. You do have access to those things, but it isn't as convenient as walking downstairs to the main level to go to the pool. This wasn't a deal breaker for us and we went to the pool twice (in 30 degree weather ), but I'm mentioning this because I think it would be less disappointing and feel less deceptive if that were very obvious upon booking.

Published on 24 Dec 2023

Stover
family with young children
10.0
Exceptional
I liked it and recommend to anyone.
Layout and location. It was comfortable and good price

Published on 23 Dec 2023

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