Elixir Hills Suites Resort and Spa

This place is an absolute sham !! I have no idea how they are listed as 5 star property when they are nowhere close to it any sane person who has stayed in a five star will never ever stay here after seeing the reality. They have created a facade at the entrance to trick people and visually showcase the hotel as nice and fancy however the minute one enters the myth is broken and everything post that becomes an utter disappointment and horrible experience. This place is nothing better than 2-3 star category. So if you are good with that - go ahead and rest beware Unfortunately there are no pros and only cons if you get fooled into booking this hotel 1. First of all this hotel is located 11kms away from the main road and in hilly terrain its a 30-40mns drive just to reach the place. 2. This place is just apartment buildings not a hotel setup. We booked the highest category presidential suite and I had to ask the person who accompanied during check-in it he got us into wrong rooms. 3. Its just a huge room as mentioned on the booking, set up of a one bedroom studio apartment - maintained very shabbily, paint chipping off from places with patches of dirt everywhere on the wall. The door mat to sofa and tiny cupboard and towels - everything dirty. Linens curtains look 100 years old We had to clean the so called jacuzzi in the room ourselves with soap before using in fear of getting some sort of allergy or infection. 4. The food is disgusting and awful whether its buffet or any ala carte meal ordered later 5. Service is pathetic - I asked for iron board and iron and after waiting for 40mns when it was not sent was told they dont keep iron boards. The reception doesnt answer even after calling ten times, we had to go down from second floor to enquire about the same. 6. The rooms next day was superficially cleaned. Everything in bathroom was as it is including pots, to jacuzzi and towels. 7.

Loved our stay here the hotel is nestled between the forest in rains it's full of mist and fog a definite magical ambience ... rooms are comfortable food is really good and chef went out of the way to accommodate kids choice .. the property is in interiors of forest which give u great view and ambiance of the nature .. mornings u will get up to melodious sounds of birds .. if your lucky u can spot deers or elephants from your room ..they have beautiful private waterfall which is added bonus But the staff approach and their behavior takes the cake Vijaylakshmi at front desk .. Narmada at restaurant they were really helpful and made our stay comfortable and peaceful... will definitely visit again