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Hotel

DoubleTree by Hilton Nairobi

Nairobi City Centre (3 kms from Lavington Mall)

Ranked 27 out of 40 best hotels in nairobi

8.2
(296 reviews)

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Top Facilities

parking

bar

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Location & Nearby Places

Nairobi City Centre (4.3 Km from city center)

Ngong Lane, off Ngong road

15 Nearby Attractions

Kibera

1.6 km

Fedha Valley Arcade Shopping Mall

2.0 km

Lavington Mall

3.0 km

Nairobi Arboretum

3.1 km

African Heritage House

3.2 km

Central Park Nairobi

3.7 km

Uhuru Park

3.8 km

Nairobi Gallery

4.0 km

Nairobi Animal Orphanage

4.1 km

August 7th Memorial Park

4.3 km

Railway Museum

4.3 km

Bomas of Kenya

4.3 km

Nairobi Snake Park

4.5 km

Kenyatta International Conference Centre

4.5 km

Nairobi National Museum

4.5 km

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All Facilities for DoubleTree by Hilton Nairobi

Category Facilities
Business facilities Meeting/banquet facilities, Fax/photocopying, Business centre.
Activities Game drives.
Cleanliness & disinfecting Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous Wheelchair accessible, Non-smoking rooms, Lift, Soundproof rooms, Designated smoking area, Family rooms, Higher level toilet, Lower bathroom sink, Facilities for disabled guests.
Safety features Staff follow all safety protocols as directed by local authorities, Thermometers for guests provided by property, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available, Access to health care professionals.
Accessibility Toilet with grab rails, Emergency cord in bathroom.
Room Amenities Air conditioning, Safety deposit box.
Food & Drink Fruits, Wine/champagne, Breakfast in the room, Special diet menus (on request), Kid meals, Packed lunches, Room service, Restaurant, Bar, Coffee house on site.
Safety & security Security alarm, 24-hour security, Smoke alarms, CCTV outside property, Fire extinguishers, CCTV in common areas.
Services Internet services, WiFi, Free WiFi.
Cleaning services Dry cleaning, Ironing service, Daily housekeeping, Laundry.
Services & Extras Key card access.
Food & drink safety Delivered food is securely covered, Food can be delivered to guest accommodation, Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers.
Common areas Shared lounge/TV area, Garden.
Reception services ATM/cash machine on site, Express check-in/check-out, Luggage storage, Concierge service, 24-hour front desk, Currency exchange, Invoice provided.
Physical distancing Screens or physical barriers placed between staff and guests in appropriate areas, Physical distancing rules followed, Cashless payment available, Contactless check-in/check-out.
General Private parking, Parking on site, Free parking, Parking, WiFi available in all areas.
Transport Airport shuttle, Accessible parking, Car hire, Airport shuttle (additional charge), Airport pick up, Street parking, Airport drop off.
Pool and wellness Swimming pool, Outdoor pool, Swimming Pool, Fitness centre, Sun loungers or beach chairs, Fitness.
Outdoor & View Terrace.

Guest Ratings For This Property

8.2
Based on 296 Reviews
100% verified reviews

Comfort

8.8

Cleanliness

8.8

Value For Money

7.9

Facilities

8.4

Reviewers Mention About DoubleTree by Hilton Nairobi

Guests were highly satisfied with their stay at the DoubleTree by Hilton Nairobi. They praised the warm welcome and efficient check-in process, as well as the comfortable and well-maintained rooms. T (Read More)he hotel's location was convenient, with shopping areas nearby. The staff were friendly and the food and drinks were excellent. Guests also appreciated the security measures in place and the hotel's walkability to nearby attractions and amenities. Overall, highly recommended for a pleasant stay in Nairobi.

Guest Reviews

Bridget
review category business travellers
1.0
Bad
Terrible experience. The evening manager shouting like he is in a shouting competition lol because I wouldnt check out
Nothing to write home about the property I bet its because the staff members have no customer service etiquette except the day shift manager Brenda. This was a last minute booking by my PA and never again
The cockroaches in Room 201. I had to Move rooms in the middle of my board meeting. lol please stay away from room 201

Published on 03 Jan 2024

Sam
young couple
9.0
Superb
Good room and stay
Room comfortable Good breakfast Nice shower Good aircon Easy to get Uber from
Everythjng outside the room is overpriced - laundry is a joke price Menu is poor and food is very average for the price etc Taxi to / from airport is silly price

Published on 02 Jan 2024

Stephen
review category business travellers
9.0
Superb
Superb
The breakfast was exceptional. Staff friendly. Food excellent.
There were no loungers in the swimming pool area.

Published on 30 Dec 2023

Jeff
family with young children
5.0
Passable
Double tree by hilton
Booked and was told breakfast was inclusive only to be told in the morning that my room did not have breakfast..We were followed around by the waiters to pay for breakfast despite the fact that we had not checked out..Our omelets ware served cold..Terrible!

Published on 27 Dec 2023

Kim
review category business travellers
7.0
Good
Good
Reservation information was not well connected to the hotel desk when check-in. So I had to explain and prove my booking details.

Published on 20 Dec 2023

Cyril
review category business travellers
10.0
Exceptional
Exceptional
Friendly staff. Carol at the egg island was superb
Nothing

Published on 15 Dec 2023

Steele
young couple
8.0
Very good
Very good
The atmosphere and decor
Nothing

Published on 30 Nov 2023

Marc
family with young children
10.0
Exceptional
This was the best experience I had in any Doubletree hotel.
This hotel has Great customer service! Very informative staff. I highly recommend this hotel. With delicious food and great gym and pool area.
Everything was excellent, no complaints at all.

Published on 20 Nov 2023

Ronald
review category business travellers
5.0
Passable
Hotel rooms were clean and room service staff very polite. I was disappointed by the slowest of the service from the res
Rooms were clean
Has not spa. And restaurant service was really allw

Published on 11 Nov 2023

Matthew
solo traveller
8.0
Very good
All ok for short visit.
Quality establishment.
Rooms

Published on 04 Oct 2023

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