Hotel Indigo Asheville Downtown, an IHG Hotel, Asheville

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All Facilities for Hotel Indigo Asheville Downtown, an IHG Hotel

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Activities	Golf course (within 3 km).
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Non-smoking rooms, Lift, Allergy-free room, Pet bowls, Facilities for disabled guests, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Thermometers for guests provided by property, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available, Access to health care professionals.
Room Amenities	Air conditioning, Safety deposit box, Heating.
Food & Drink	Wine/champagne, Special diet menus (on request), Snack bar, Outdoor furniture, Room service, Restaurant, Bar, Coffee house on site.
Safety & security	Smoke alarms, CCTV outside property, Fire extinguishers, CCTV in common areas.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Daily housekeeping.
Services & Extras	Key access, Key card access.
Food & drink safety	Delivered food is securely covered, Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers.
Reception services	Valet parking, ATM/cash machine on site, Express check-in/check-out, Luggage storage, 24-hour front desk, Invoice provided.
General	Private parking, Pets allowed, Parking on site, Parking, WiFi available in all areas.
Physical distancing	Physical distancing rules followed, Cashless payment available, Contactless check-in/check-out.
Pool and wellness	Fitness centre.
Shops	Minimarket on site.

Guest Ratings For This Property

8.3

Based on 733 Reviews

100% verified reviews

Comfort

8.8

Cleanliness

8.7

Value For Money

7.8

Facilities

8.5

Reviewers Mention About Hotel Indigo Asheville Downtown, an IHG Hotel

The Hotel Indigo Asheville Downtown offers a great location with easy access to downtown attractions. The valet parking and cafe/bar staff provide excellent service, and the breakfast is delicious. H (Read More)owever, some guests experienced issues with the room temperature taking a while to warm up and the trim around the baseboard falling apart. The decor was described as contemporary but lacking warmth and color. On the positive side, the hotel is pet-friendly and conveniently located near restaurants and breweries. Some guests suggested improvements in bathroom cleanliness and the quality of in-room coffee. Overall, the stay was enjoyable.

Guest Reviews

Robert

young couple

9.0

Superb

very good , convenient

room, location, bed, view, check in

directions from concierge

Published on 02 Jan 2024

Gary

young couple

1.0

Bad

I felt ripped off did not get what I paid for

Not as described to

We booked an assessable penthouse instead we just got a regular assessable suite not what I paid for. Also, it said it came with breakfast and a half board which typically means dinner and they said oh no that they didnt have a restaurant for dinner. The room was not in the best shape the stains on the carpet and furniture and the tables were all scratched up. also, the phone didnt work.

Published on 30 Dec 2023

Brian

solo traveller

4.0

Disappointing

Never again

Not much

No where to take dogs out. Should make a 100% disabled veteran with handicap tags to pay 25$ a day to park. Will NEVER BE BACK

Published on 27 Dec 2023

Cortney

young couple

7.0

Good

The view was amazing

The view and layout of the room, and staff was excellent

There was hair on the toilet and bathroom floor the windows were really dusty and the floor looked like it hadn't been cleaned in a month

Published on 25 Dec 2023

Ingrid

family with young children

9.0

Superb

Great stay - will remember for next Asheville visit!

Great location

Published on 24 Dec 2023

Jennifer

young couple

9.0

Superb

Overall it was great.

The staff were wonderful. The decor was excellent for this price point. It was a good value. Loved that it was pet friendly.

Breakfast was overpriced. The website said self park but its $25/night valet parking plus tip.

Published on 24 Dec 2023

John

young couple

10.0

Exceptional

Location, cleanliness, friendly service and environment.

Published on 16 Dec 2023

Anonymous

young couple

10.0

Exceptional

Couldnt have wished for a better view.

Our room was AMAZING! Corner penthouse the view was outstanding.

Pull out sofa in the living room by the fireplace was very uncomfortable.

Published on 14 Dec 2023

Toni

family with young children

9.0

Superb

Staff overall was welcoming & efficient!!!

Breakfast was a bonus. Breakfast staff was efficient & nice. Valet parking staff was AMAZE BALLS!!! On top of it and we made multiple trips per day during our 4 day there.

Its not that I didnt like it, the decor was interesting but not as interesting as some other hotels we had stayed at recently. ie bathroom wall color w/ tile in bathroom & accent wall in room seemed not the correct shade of periwinkle in keeping with the rug color.

Published on 09 Dec 2023