Kimpton - Hotel Arras, an IHG Hotel, Asheville

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All Facilities for Kimpton - Hotel Arras, an IHG Hotel

Category	Facilities
Activities	Happy hour, Bike tours, Live music/performance, Walking tours, Golf course (within 3 km), Stand-up comedy, Pub crawls, Temporary art galleries, Tour or class about local culture.
Business facilities	Meeting/banquet facilities, Fax/photocopying.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Wheelchair accessible, Pet basket, Non-smoking rooms, Lift, Allergy-free room, Family rooms, Higher level toilet, Pet bowls, Visual aids: Braille, Lower bathroom sink, Facilities for disabled guests, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, First aid kit available.
Accessibility	Toilet with grab rails.
Room Amenities	Air conditioning, Safety deposit box, Heating.
Food & Drink	Wine/champagne, Breakfast in the room, Snack bar, Vending machine (snacks), Outdoor furniture, Vending machine (drinks), Room service, Restaurant, Bar, Grocery deliveries.
Safety & security	Security alarm, 24-hour security, Smoke alarms, CCTV outside property, Fire extinguishers, CCTV in common areas.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Dry cleaning, Ironing service, Daily housekeeping, Laundry.
Services & Extras	Key access, Key card access.
Food & drink safety	Delivered food is securely covered, Food can be delivered to guest accommodation, Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers.
Common areas	Outdoor fireplace, Shared lounge/TV area.
Reception services	Valet parking, Express check-in/check-out, Private check-in/check-out, Luggage storage, Concierge service, 24-hour front desk, Invoice provided.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Mobile app for room service, Physical distancing rules followed, Cashless payment available, Contactless check-in/check-out.
General	Private parking, Pets allowed, Parking on site, Parking, WiFi available in all areas.
Entertainment and family services	Evening entertainment, Board games/puzzles.
Transport	Accessible parking, Electric vehicle charging station, Bicycle rental, Parking garage.
Pool and wellness	Fitness centre, Fitness.
Outdoor & View	Terrace.
Shops	Minimarket on site.

Guest Ratings For This Property

9.3

Based on 644 Reviews

100% verified reviews

Comfort

9.6

Cleanliness

9.6

Value For Money

8.6

Facilities

9.5

Reviewers Mention About Kimpton - Hotel Arras, an IHG Hotel

The Kimpton - Hotel Arras receives rave reviews for its nice rooms, restaurant, bar, and exercise room, as well as excellent service and friendly staff. Guests appreciate the classy outdoor area with (Read More) fire pits and the convenient valet parking. The hotel is described as the best ever, with spotless rooms and beautiful views. The staff, including Joseph, Olivia, and Nicole, are commended for their hospitality and personalized touches. The hotel is also praised for its cleanliness and attention to detail. The only downside mentioned is the presence of a homeless population in downtown Asheville. Overall, the hotel is highly recommended and the staff goes above and beyond to ensure a great experience.

Guest Reviews

Andrea

family with young children

8.0

Very good

Comfortable room, quiet with nice view.

First time at the bar the guy added 20% tip at the bill without my consent after I gave him cash. About parking there is only valet available and at checkout my car had a damage on the passenger side (about $2.000) and they didn't even tell me, I realized when I stopped at the gas station nearby

Published on 05 Jan 2024

Trish

young couple

10.0

Exceptional

Great experience.

Convenient location. Super friendly and helpful staff. Nice rooms. Pet friendly.

Published on 04 Jan 2024

Arnab

family with young children

10.0

Exceptional

We will surely come back to stay at Kimpton in Asheville! Wonderful hotel with great staff!

Staff and property!! Amazing people, very helpful and friendly! Great location, very clean and everything was wonderful.

Nothing!

Published on 03 Jan 2024

Soenda

review category business travellers

10.0

Exceptional

This is my new go to Asheville hotel!

Beautiful, pristine and well situated.

Nothing!

Published on 29 Dec 2023

Giovanna

young couple

8.0

Very good

Pleasant stay

Beautiful hotel and free coffee station downstairs off of the lobby

No full length mirror and no coffee machine in bedroom

Published on 29 Dec 2023

Stuart

family with young children

10.0

Exceptional

Stylish, fun, amazing views, incredibly fun staff, and terrific holiday bargain

Extraordinary bargain for the holidays. Exceptional view, amazing design of this repurposed business building that sat empty only to become a standout hotel and condos. Stylish, perfect location, really fun staff who clearly take pride in their work and keeping guests happy. One of the best hotel experiences in the US. Can't wait to return.

The only odd thing was the design of the bathroom sink and hardware...the faucet is way too long and the bowl too shallow, which made using the sink a challenge. Otherwise flawless design throughout.

Published on 27 Dec 2023

Sylvia

family with young children

10.0

Exceptional

We enjoyed our stay. Everyone was very helpful & friendly!

Privacy/bar & restaurant in house!

Traffic was loud, first night!

Published on 14 Dec 2023

Stephanie

young couple

9.0

Superb

Love morning coffee and afternoon wine

Nothing

Published on 13 Dec 2023

Marty

review category business travellers

10.0

Exceptional

Super clean, great location.

Published on 04 Dec 2023

Sarah

young couple

10.0

Exceptional

A wonderful hotel with so many great extras!

Loved all of the things this hotel had to offer. Hapy hours, live music! Free coffee! Amazing:)

The mattress protector (which im sure is for animals that stay) was a little loud when you moved around in the bed. The bed itself was super comfy though!

Published on 28 Nov 2023