Grand Mercure Hanoi, Hanoi

This property has been featured in "24 5 Star Hotels in Hanoi ".

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Top Facilities

bar

food

pool

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Grand Deluxe King Room - High Floor

Max 2 Adults

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This double room's special feature is the pool with a view. Providing free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a bidet. The spacious air-conditioned double room provides a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit offers 1 bed.

Executive King Room with Lounge Access - High Floor

Max 2 Adults

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This double room's standout feature is the pool with a view. Offering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a bidet. The spacious air-conditioned double room offers a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as garden views. The unit offers 1 bed.

Deluxe King Suite with Lounge Access

Max 2 Adults

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The pool with a view is a top feature of this suite. This spacious suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. The air-conditioned suite features a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as garden views. The unit has 1 bed.

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All Facilities for Grand Mercure Hanoi

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Activities	Happy hour, Cooking class, Tour or class about local culture.
Others	bar, pool, food.
Cleanliness & disinfecting	Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Hand sanitiser, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Visual aids: Braille, Non-smoking rooms, Family rooms, Facilities for disabled guests, Soundproof rooms, Higher level toilet, Wheelchair accessible, Lift, Designated smoking area, Lower bathroom sink, Visual aids: Tactile signs.
Safety features	Hand sanitizer in guest accommodation and key areas, Thermometers for guests provided by property, Air purifiers, Face masks for guests available, Shared stationery such as printed menus, magazines, pens, and paper removed, Staff follow all safety protocols as directed by local authorities, First aid kit available, Access to health care professionals.
Accessibility	Upper floors accessible by elevator, Toilet with grab rails, Accessible by lift, Lowered sink, Entire unit wheelchair accessible, Raised toilet, Shower chair, Emergency cord in bathroom, Roll-in shower, Walk-in shower.
Bathroom	Private bathroom, Bath or shower, Toilet paper, Shower cap, Shampoo, Slippers, Body soap, Conditioner, Bidet, Additional toilet, Free toiletries, Toothbrush, Hairdryer, Sauna, Bath, Shower, Toilet, Bathrobe.
Exclusive services	Complimentary access to conference room/business areas, Private check-in and check-out in the executive lounge, Complimentary breakfast in the executive lounge, Complimentary afternoon snacks and drinks in the executive lounge, Free gym access.
Room Amenities	Sofa, Hypoallergenic, Soundproofing, Cots, Sofa bed, Feather pillow, Wardrobe or closet, Dressing room, Clothes rack, Hypoallergenic pillow, Seating Area, Iron, Rooftop pool, Safety deposit box, Interconnected room(s) available, Ironing facilities, Hardwood or parquet floors, Socket near the bed, Pants press, Pool with a view, Pajamas, Tumble dryer, Air conditioning, Desk, Carpeted, Trash cans, Pool towels, Cleaning products.
Food & Drink	Wine/champagne, Kid-friendly buffet, Packed lunches, Coffee machine, Special diet menus (on request), Kid meals, Children's high chair, Room service, Refrigerator, Electric kettle, Restaurant, Minibar, Tea/Coffee maker, Coffee house on site.
Safety & security	Smoke alarms, 24-hour security, Fire extinguishers, CCTV in common areas, Smoke alarm, CCTV outside property, Security alarm, Carbon monoxide detector, Fire extinguisher.
Cleaning services	Dry cleaning, Daily housekeeping, Ironing service, Laundry.
Services & Extras	Towels, Key card access, Executive lounge access, Wake up service/Alarm clock, Linen, Alarm clock, Wake-up service, Key access.
Media & Technology	Laptop safe, Satellite channels, Flat-screen TV, Telephone, Cable channels, TV.
Common areas	Garden.
Food & drink safety	All plates, cutlery, glasses and other tableware have been sanitized.
Reception services	Tour desk, Private check-in/check-out, Luggage storage, Concierge service, 24-hour front desk, Express check-in/check-out, Currency exchange.
Physical distancing	Mobile app for room service, Single-room air conditioning for guest accommodation, Cashless payment available, Physical distancing rules followed.
Entertainment and family services	Karaoke, Babysitting/child services.
Pool and wellness	Steam room, Massage, Beauty Services, Spa/wellness packages, Body scrub, Spa lounge/relaxation area, Body wrap, Fitness centre, Fitness, Facial treatments, Spa facilities, Foot bath, Fitness/spa locker rooms, Hot tub/Jacuzzi, Body treatments, Spa and wellness centre, Full body massage, Sun loungers or beach chairs.
Transport	Airport shuttle, Airport pick up, Airport drop off.
Outdoor & View	Terrace, City view, View, Garden view.

Location & Nearby Places

Ba Dinh District (0.1 Km from city center)

9 Cat Linh Quoc Tu Giam Dong Da

15 Nearby Attractions

Ho Chi Minh Mausoleum

0.1 km

Quan Su Pagoda

0.1 km

Martyrs' Monument

0.1 km

Nightlife in Hanoi

0.1 km

Street Food in Hanoi

0.1 km

Shopping in Hanoi

0.1 km

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About This Property

Situated 700 metres from Vietnam Fine Arts Museum, Grand Mercure Hanoi offers 5-star accommodation in Hanoi and features a garden, a terrace and a bar. The property is close to Ha Noi Railway station, One Pillar Pagoda and Ho Chi Minh Mausoleum.

Guest Ratings For This Property

9.1

Based on 193 Reviews

100% verified reviews

Comfort

9.6

Cleanliness

9.5

Value For Money

9.0

Facilities

9.3

Guest Reviews

Jakob

young couple

9.0

Superb

Nice

Overall Great luxury Hotel! Everything very clean and new. Comfy new beds!

The Location is Not very good by foot. The Temple is near by but the old town is a Bit off.

Published on 02 Jan 2024

Niloufar

family with young children

10.0

Exceptional

Beautiful and elegant hotel in a great location of Hanoi

Elegant, chic and comfortable room. Breakfast was great too.

The construction sight next to the hotel was quite noisy working till very late hours!

Published on 30 Dec 2023

Tu

young couple

10.0

Exceptional

Great location, loved the rooms. This hotel is for people with high hygiene standards, very enjoyed our stay.

Published on 30 Dec 2023

Anonymous

family with young children

10.0

Exceptional

Beautiful hotel that is close enough to old quarter but without the noise and business of old town. All staff were pleasant and helpful.

Published on 28 Dec 2023

Monerah

solo traveller

10.0

Exceptional

Great experience comfortable and excellent staff service

Very Excellent customer service

Nothing it was amazing but more food variety on the menu would be a plus

Published on 26 Dec 2023

Melissa

young couple

8.0

Very good

Hair in restaurant food and in bed Quality of restaurant food variable

Published on 25 Dec 2023

Thomas

young couple

10.0

Exceptional

Amazing stay in Hanoi

We loved our stay in this hotel and still talk about it. It was our first hotel in Vietnam. Room was great - spacious and comfortable. Staff were very friendly and helpful. Nice breakfast downstairs with lots of options and good setting with windows where you can watch the wonderful madness of Hanoi. Would definitely recommend and we hope to return one day.

Not a criticism but its not as centrally located as some other hotels (we briefly stayed in another luxury hotel that was right in the middle of the Old Quarter). We liked the location of this hotel but it does require a walk or taxi to the Old Quarter etc.

Published on 29 Nov 2023

Tae

young couple

10.0

Exceptional

Luxurious new hotel in Hanoi

Everything! The room, the executive lounge, the food and drinks selections and the warm, friendly professional staff.

None!

Published on 27 Nov 2023

Piotr

group

9.0

Superb

A very nice stay

I really liked the room, it was clean, spacious, well designed (especially the bathroom). The staff during check in was nice. The beds were super comfy. I wish I could spend more time in this hotel, but hopefully next time.

During the check out (in the very morning) the staff representative asked if we used something from the mini bar in the room and I confirmed that we didn't. We needed to wait a few minutes, because he went to check it anyways. Slightly off as for the 5 stars hotel.

Published on 10 Nov 2023