Bedford House & Hall

The room was dusty. Many bulbs not working. The room advertised was not the one we got they showed the wrong pictures. I booked the superior king sweet. The pictures showed a bathtub and bigger room than I received. I sent a message two and half weeks before my stay asking if my room does have bathtub. They didnt reply to this message. I was not happy with this as this was the reason I booked this trip in the first place was the bathtub. I was very disappointed when I went to talk to a staff member about this and I was told they show these pictures to bring guests in confirming the false advertisement as if it is acceptable. I woke up and was hungry for something to eat. Luckily we had breakfast included. Sadly this was another disappointment the food was not fresh and was very little selection.

1. No entrance to the hotel. The main door to the hotel was closed. The reception desk was situated next door to the building. No directions were provided. 2. The reception was not prepared for our arrival. Seemed very busy. One person at reception. 3. We asked for a room with a bath when making a booking. We asked again for a room with a bath when checking in. We've got a room with no bath. ( we've got a complimentary bottle of wine with dinner ) 4. Entrance to rooms was in a separate building. We were hit with a strong smell of dampness when entering the building. 5. No towels in the room. We called a reception ( restaurant replied ). We've got towels. 6. Cold water in the shower in the evening and the morning again cold shower. 7. The door to the toilet was made from glass. I could see my parent sitting on the toilet while lying on the bed . It wasn't a major issue for us. It would be tho if I would travel with anyone other than my partner. 8. The shower drain was blocked. 9. When checking out - the building with the reception desk was closed. No reception. We left the key in the restaurant. Overall it was a pretty confusing and weird experience.

The breakfast was fantastic and so was the service apart from one thing, the main thing. misselling. I'm not sure if the girl is new but that doesn't excuse the other part. Before giving my order I specifically asked the girl " You see how the breakfast is included, what is the limit in terms of amount of money or dishes etc" Her response "Well if the breakfast is included then there is no limit" Then I said "Alright then let's go all out" She laughed. We ate pancakes, scrambled egg and full Irish . Then as we're about to leave we get told by the same girl that the total is 52.65 My jaw dropped as I specifically asked.. What. Is. The. Limit. How. Does. This. Work. Here. Because the last time I stayed here I actually didn't have to pay for breakfast at the end. But okay this 50 won't hurt my pockets, maybe the person before or after me will get mislead aswell.. what makes this worse is that If she genuinely didn't know that there is a limit, what's stopping her from just coming back up to the table before the food is cooked or before MORE is being made and tell me.. ""Actually there is a 20 limit per person" Or " You can only choose one dish and one drink per person" I would've been so fine with that. Other than that I seriously love this place because it's close to home and it's nice. Just that one thing I wasn't prepared for at the end that took it from 100/10 to a 7/10. The manager also just watched the whole thing happen and didn't come up to say a word. Thank you for hosting us.

I booked a B&B, but was only told when I went to pick up the key that it was now only a 'continental' breakfast, not a full one. I accept that it was Christmas night, but I should have been told this when I booked, not on the day. And at that, the breakfast was poor. Bland packets of rice crispies or cornflakes ? Blackening bananas, small applies. Surely you could have done better. Price seemed a bit steep for what my mother got, but I don't book B&Bs too often, so maybe this is par for the course now. Also, it was only when I picked up the key that it became clear the room was on the 3rd floor, so 4 flights of stairs. I booked this room for my mother, who's 83 - hardly ideal. Yes, you weren't to know, but I'd have expected that anyone would be told that the room was at the top of the house, in case that was an issue. Also, I had 3 calls, from 3 different people, over 3 days, each one changing the time for key pickup. The last one, at 11am on Christmas day, was to ask me to pick up the key NOW if at all possible. I appreciate that, being Christmas Day, things would be a bit up in the air, but it just seemed a bit chaotic all round. But the room was very nice, and my mother slept well, so things went ok for the important parts I guess.