Yatra Online Pvt. Ltd.

Holidify Rating

2.1 (66 ratings)

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Travel agency in Gurgaon

Joined Holidify in November, 2016

33073 users connected by Holidify

ACCOUNT SUSPENDED due to customer complaints

About Yatra Online Pvt. Ltd.

We are a leading online travel company in India and committed to our mission of “creating happy travelers.” Through our website, www.yatra.com, our mobile applications and our other associated platforms, leisure and business travelers can explore, research, compare prices and book a wide range of services catering to their travel needs. Since our inception in 2006, more than 4 million customers have used one or more of our comprehensive travel-related services, which include domestic and international air ticketing, hotel bookings, homestays, holiday packages, bus ticketing, rail ticketing, activities and ancillary services. With over 61,000 hotels contracted in over 1,100 cities across India, we are India’s largest platform for domestic hotels. A strong and "trusted" travel brand of India, our strengths include a large and loyal customer base, a multi-channel platform for leisure and business travelers, a robust mobile eco-system for a spectrum of travelers and suppliers, a strong technology platform designed to deliver a high level of scalability and innovation and a seasoned senior management team comprising of industry executives with deep roots in the travel industry in India and abroad.
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Reviews

Holidify Rating

2.1

66 Ratings & 66 Reviews

View Reviews
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41 Ratings

26 October, 2025 on

Wastage of money I had a terrible experience with this hotel. After receiving a confirmed booking, I arrived at the property only to be told by the hotel manager that no room was available and my booking would not be honoured. This is completely unacceptable and feels like fraud, as I had a valid confirmation and full payment completed. The staff was uncooperative and unapologetic, offering (Read More) no alternative or assistance. I was left stranded and had to find another place to stay at the last minute.

10 January, 2024 on

I had pad through paytm to yatraonlinepvtltd but have not received any services nor have I got my refund for 2 tickets booked and paid. Kindly refund

7 December, 2022 on

Yatra is a not trustable company. They take money for booking but while refunding they just give excuses. I have got atleast 3 mails from them saying refund will be credited to my account within 2-3 working days but till date no refund received. To top it all these have blocked my number and are not replying to my calls. They don't even share their escalation matrix. Worst company to deal w (Read More)ith. I could have given them 0 stars if it was possible

21 September, 2022 on

Dont ever booking thru yatra .com even in an emergency situation its was of money and time This online portal needs to be removed for any type of bookings

1 August, 2022 on

I am S N Panigrahi. I have booked Online, Bina Resort through Yatra.com for stay from 23rd to 26th June 2022 at Nainital by paying Rs. 11227/-(Eleven Thousand Two Hundred Twenty Seven only) - Booking Reference Number 1706220088740 and hotel Confirmation Number YAT0008671923 for Stay in Nainital. However, We Couldn’t Trace out the Hotel – The Address Provided by Yatra.com is Not Complete & Incorrec (Read More)t. The Contact Details Provided are Not Working. Even Yatra.com Customer Support was also Not Responded. As a Result, Entire Purpose of Tour Travel Disturbed and all the Amounts Spend for the Purpose is Wasted and created Great Inconvenience and Mental Agony. Yatra.com Looks Like a Not Reliable - Should be Avoided SN Panigrahi

26 July, 2022 on

Very pathetic service. I booked a hotel with reference number 2007220132504 after full payment.Once I am trying to check in that hotel, the hotel front saying that there is no provision to book hotel through Yatra.com. When i am trying to show the booking reference, he is saying get out. When I am trying to call, the number given to help for Check in hotels, they did not lift. I struggled a lot (Read More)with my family and finally booked a hotel with exorbitant prices. Yatra.com are not bothered to reply for my emails or phone calls. Never Never go though the Yatra.com for any bookings.

20 July, 2022 on

Worst experience! We booked some flights via yatra.com at the beginning of 2020 before pandemic had started. Unfortunately, after pandemic was hit in India, they cancelled all the flights. We called several times and not one time they were helpful. Neither did we get our refund nor any compensation. It has been more than 2 years now and still did not get any refund for our tickets. I don‘t know h (Read More)ow many times we have to call them to get our refund. I am tired of this! Will never book with them again

14 July, 2022 on

i tried booking domestic flight ticket but booking got cancelled 2 time Rs 6,988 got deducted from my account but i never got my refund back its been 1 month, please process my refund.boking reference number 1606220131432 Interaction ID 32410997

Address

Unitech Cyber Park, Tower A 5th Floor, Sector-39, Gurgaon, 122002, India

Destinations Covered

Europe Australia Mauritius Thailand Andaman and Nicobar Islands Himachal Pradesh Kerala Bali Dubai South India Ladakh Jammu and Kashmir

Services Offered

Flights, Hotels, Car Rental, Bus/Train, Cruise, Sightseeing Tour, Travel Insurance, Visa

Yatra Online Pvt. Ltd. is listed in