Travel agency in Srinagar
Documents Verified for Violet Holidays
Aadhar Card
Government Issued ID
Tourism Department Certificate
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Joined Tripcrafters in June, 2019
136 trips booked through Tripcrafters
Status: Currently Active
Gousia Colony Khanyar, Srinagar, 190003, India
Delhi, Jammu and Kashmir, Uttar Pradesh
Flights, Hotels, Car Rental, Bus/Train, Sightseeing Tour
Share your experience & help other travellers like you
(21 Jun, 2023)
Dear Poorani ezhilarasan, We're sorry to hear about your disappointing experience with our agency. We take feedback from our clients seriously, and we would like to address your concerns. Firstly, we apologize if you felt our team was unprofessional and unable to handle clients without friction. We strive to provide excellent customer service, and we regret any inconvenience caused during your interactions with our staff. We appreciate your positive feedback about our driver, Mr. Aadil, and we'll make sure to recognize his efforts. Regarding the pricing, we understand that there might have been misunderstandings or miscommunications. We apologize for any confusion and inconvenience caused. We constantly review and update our pricing policies to ensure transparency and value for money. Your feedback will be taken into consideration as we continue to improve our services. We regret to hear that the quality of the accommodation and food did not meet your expectations. We work with a variety of partners to offer a range of options, and we rely on their services to provide a comfortable and enjoyable experience for our clients. We apologize if this was not the case for you, and we will address this issue with the respective establishments to ensure improvements are made. Regarding your comments about our staff, we assure you that we value each member of our team and their professionalism. We apologize if you felt that our responses to negative reviews were not satisfactory. We strive to address every concern and provide appropriate solutions. Your feedback will help us in our ongoing efforts to enhance customer satisfaction. As for the TripAdvisor reviews, we encourage our clients to share their experiences honestly, whether positive or negative. We do not manipulate or remove reviews to artificially boost ratings. However, we will investigate your claim and take appropriate action if any irregularities are found. We understand your desire for more freedom and control over your travel plans. Booking hotels online can indeed offer flexibility and cost savings. We appreciate your positive remarks about the hospitality in Kashmir and the friendly locals. We apologize for any inconvenience caused during your trip, and we appreciate your feedback. We will use this opportunity to learn and improve our services further. We hope that in the future, you will consider giving us another chance to provide you with a better experience. If you have any further concerns or would like to discuss your experience in more detail, please feel free to reach out to us directly. We are committed to resolving any outstanding issues. Best regards, The Management Team
Trip to Gulmarg, Pahalgam, Sonamarg, Srinagar
(21 Jun, 2023)
Dear Tajinder Pal, Thankyou for your valuable feedback regards Violet Holidays
Trip to Gulmarg, Pahalgam, Srinagar
(21 Jun, 2023)
Dear Traveler, Greetings From Violet Holidays !!! Thank you for taking the time to share your positive experience of your recent Kashmir Tour Package planned with Violet Holidays. This feedback will uplift and motivate us and help improve our customer service efforts to go one step further during your next holiday with us. We sincerely look forward to welcoming you back for another holiday requirement with us. Till then, stay safe! Warm Regards, Team Violet Holidays
Trip to Gulmarg, Pahalgam, Sonamarg, Srinagar
(21 Jun, 2023)
Dear Traveler, Greetings From Violet Holidays !!! Thank you for taking the time to share your positive experience of your recent Kashmir Tour Package planned with Violet Holidays. This feedback will uplift and motivate us and help improve our customer service efforts to go one step further during your next holiday with us. We sincerely look forward to welcoming you back for another holiday requirement with us. Till then, stay safe! Warm Regards, Team Violet Holidays