Makemytrip Pvt Ltd, Mumbai

Travel agency in Mumbai

Joined Holidify in September, 2022

26 trips booked through Holidify

Status: Currently Active

3 Documents Verified View

Makemytrip Pvt Ltd, Mumbai

Holidify Rating

3.6

5 Ratings & 5 Reviews

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About Makemytrip Pvt Ltd, Mumbai

MakeMyTrip is a pioneer in India’s online travel industry. Founded in the year 2000 by Deep Kalra, MakeMyTrip came to life to empower the Indian traveller with instant bookings and comprehensive choices. The company initiated its journey serving the US-India travel market offering a range of best-value products and services powered by technology and round-the-clock customer support. MakeMyTrip’ (Read More)s rise has been led by the vision and the spirit of each one of its employees, for whom no idea was too big and no problem too difficult. With untiring determination, MakeMyTrip has proactively diversified its product offering, adding a variety of online and offline products and services. MakeMyTrip has stayed ahead of the curve by continually evolving its technology to meet the ever-changing demands of the rapidly developing global travel market, steadily establishing itself as India’s leading online travel company.

Address

B 14 503 , AL HATEEM BLDG, MILLAT NAGAR, Mumbai, 400053, India

Destinations covered by Makemytrip Pvt Ltd, Mumbai

Africa, Europe, Bhutan, Indonesia, Japan, Maldives, Mauritius, Singapore, Sri Lanka, Thailand, Vietnam, Dubai, Azerbaijan, Turkey, United Arab Emirates

Services Offered by Makemytrip Pvt Ltd, Mumbai

Flights, Hotels, Cruise, Sightseeing Tour, Travel Insurance, Visa

Reviews for Makemytrip Pvt Ltd, Mumbai

Incompetence of Makemytrip Employees

Shagun Gulati (Sydney, Australia)

(Written on 22 Jun, 2024)

Your employee Omkar Rajbhar first asked 18585INR for the date change which I paid for. Then after an hour he aksed for another 7000INR which was unprofessional as this information should have been pro (Read More)vided in first go only but I paid this amount as well and he confirmed me over the call that within 5-6 hours I will receive my new reissued e-ticket. After giving confirmation over the call about receiving my date change e ticket, Omkar then mailed me informing that 14190INR will be charged extra. This is a case of high incompetence. If he would have informed me in the first go only that total of 39775INR will be the charge for the date change, I would have not proceeded further with payment and my 10th july ticket woukd have not been canceled. On top of that when I told Omkar that I want to speak with your senior, he connected to Paras Arora on 6th june 2024. He was of no help as he kept on delaying my case for 9 days, due to which I told Paras that I want to speak to his senior. Then he connected me to Mr. Mohhamad Shoib on 15th june and over the call Mr. Shoib told me that makemytrip is liable and by 17th june eod I will receive my confirmed ticket for 10th of july from Sydeny to New Delhi. I did not receive any ticket or call on 17th june from makemytrip’s end. On 18th june I called again and your team connected me to Mr. Diljeet Singh and not Mr. Mohammad Shoib, I told him to ask Paras Arora about my complaint, after consulting with Paras he spoke to me and tried to confuse me about my complaint that you have agreed on the cancelation of your ticket. To this I said yes which was only due to incompetency of your employee Omkar Rajgbhar if he would have not misinformed me about the charges, I would have never agreed for the date change. After 24hrs that is on 19th june Mr. Diljeet Singh called and twisted my entire complaint again and said he will not re-issue my 10th july ticket.