Guruji Travels Pvt Ltd

(09 Mar, 2024)

Hello Mr. Ankur, We appreciate when our customers take time to review us but i think you are confused about the part where you wrote about we provide different services than what we have committed. Hotels and houseboat, we already mentioned the names and category in the package so client can do their own research and give us the final confirmation. We booked everything according to your confirmation. Now if you will go there in hotel and find the room small and not up to your taste than you can always upgrade your room but that wont be done free of cost as we have never taken extra or more amount from you for that service. You have to pay for that from your own pocket sir. Hope you understand our side also, we never want our customer to suffer in any situation.

(11 Jan, 2024)

Hello Mr. Gopal, We appreciate when our customers take time to review us but can you please tell us more about in which way you feel like we have provided you bad service. Because according to the support we have provided you on trip. You never had any issue or complain from any service or property. We do know about you missing your flight and not paying the houseboat vendor after taking the service. If that is what you are talking about than we are sorry to say that we won't be any help to you in that case. Because we have to pay vendors anyhow after talking their service and you missing your flight was not due to driver.

(06 Mar, 2020)

Hi Sir, Thanks for your reviews and we are sorry for the inconvenience caused to you. As you had mentioned here that Rs.1000/- was paid by you to Hotel for earlier Check Inn, so for that i would like to tell everyone viewing this review that its clearly mentioned in the Quote given to you that Early Check Inn facility will be charged extra but then also our Driver had paid Rs.1000 on your behalf to make the services satisfying. We feel really bad that time when we done that much for you for customer satisfaction and you are saying that the amount paid by you sir. About the Driver you are telling, our Operations team was in touch with you in your entire tour and you had never escalated such issue then how can we get to know these situations. But again, we are sorry for any inconvenience caused. We had taken your suggestions and we will take care of all things in future. Thanks and Regards Guruji Travels Team

(10 Feb, 2020)

Hi, Thanks for your Feedback and we are deeply Sorry for the Inconvenience Caused during the Trip. As Mentioned the Dinner was on your Expenses it was because you had only taken the Package with Breakfast Meal Plan and we had charged you for Breakfast Only. As we had done the best from our side we will take care of Everything with Other Trips. Thanks Guruji Travels Team.

(25 Dec, 2019)

Thanks for your Review and we really feel Apology for the inconvenience happened. As you wrote in your Valuable feedback that Driver exploit you, let me Clear one thing here sir.. You called our Customer Care that Driver is asking for Toll Charges from you, at the same Point of Time our Representative informed you that the Amount is added in your Package and you do not need to pay Anything. If then also you are paying any amount to Driver without our Permission then who is responsible sir. With Due respect, I would like to ask you, as you mentioned in your review that Driver Food was paid by you. You never called us that Driver is asking for Food Money when you were on Trip, not even a single time you informed us that you are facing any issue. After reaching home you called our Customer Care again and told them the whole story then how can we Help sir... At the same Moment why you had not raised any complain...? If our Driver will ask you for 1 Lakh, Did you gave him the Money...? You are giving the name here "We do not know Language so Driver Exploit you", the money is your's no one can take money from you in terms of Language. You Could straight away say No but you are saying you gave him money. It's just a Scripted Story as we spoke to Our Driver, he told us that why he will take money from you for Food as his Food in Every Restaurant is free as drivers got free food in Restaurant. Hoping the best services and to serve you again in Future. Thanks Guruji Travels Team