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West Wood Hotel

Nairobi City Centre (5 kms from Lavington Mall)
Off Eldama Ravine Road, Westlands - Show on map
7.9
680 reviews

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Room Types Available

Standard Double Room
  • Max 2 Adults
    •
  • 3 Photos available
    •

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    The spacious double room provides a tea and coffee maker, a seating area, a terrace with garden views as well as a private bathroom featuring a walk-in shower. The unit offers 1 bed.

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    Guest Ratings For This Property

    7.9
    Based on 680 Reviews
    100% verified reviews

    Comfort

    8.32

    Cleanliness

    8.32

    Value For Money

    8.36

    Facilities

    7.79

    Reviewers Mention About West Wood Hotel

    The West Wood Hotel is highly recommended for events such as graduation parties, baby showers, and anniversaries. The hotel offers amazing packages and is pocket-friendly. The staff are friendly and (Read More)ensure guests' comfort. The food is tasty and the service is great. The hotel has a serene environment and is located conveniently close to shopping malls. The hotel provides excellent security, and the rooms are clean and spacious. Guests enjoy the beautiful garden and the relaxing atmosphere. Overall, it is a fantastic place with a great team.

    Guest Reviews

    Geoffrey
    family with young children
    9.0
    Superb
    Amazing food. Clean premises just alittle work on the reception level of communication.
    Clean, quiet, amazing environment for family bonding time. The proximity of the facilities was amazing.
    Receptionist lack of feedback after requesting for service. Example we asked for toothbrush in the evening, and we had to remind them in the morning.

    Published on 03 Jan 2024

    Emma
    family with young children
    7.0
    Good
    It was alright
    Breakfast selection was good
    There bathrooms needs an upgrade

    Published on 02 Jan 2024

    Sally
    young couple
    5.0
    Passable
    Passable
    Clean Rooms
    Breakfast was very cold. The chuffing dishes didnt have burners.

    Published on 01 Jan 2024

    Elaine
    family with young children
    6.0
    Pleasant
    Reasonable hotel. Nice gardens.
    Nice quiet location with a pretty garden backing onto a forest. Friendly reception staff and we were able to check in early at 4am in the morning for no extra charge. Good gated security into the hotel.
    There was a wedding taking place at the venue and so our evening meal took 2 hours to come as the staff were so busy. I was sick the following morning and we wondered if our food had been left out too long. We had two rooms - one at the front and one at the back overlooking the garden. The room at the front was not secure as it had a broken window latch and the window just swung outwards constantly. We were also woken at 5.30am by drilling from the construction of the apartment block next door. Rooms and corridors could do with being updated.

    Published on 30 Dec 2023

    Sheena
    solo traveller
    1.0
    Bad
    I could not stay here due to the very dirty old carpets- musty damp environment and no AC
    The staff are really nice and welcoming.
    I stayed in the hotel for 20 minutes. It was dirty, very very damp, musty with no AC. I asked to cancel since my allergies got bad in 20 minutes of the musty smell. I left and stayed at Villa Rosa. I have requested a refund but have not heard back

    Published on 28 Dec 2023

    Berit
    with friends
    5.0
    Passable
    Tolerable for a two night stay being mostly away from the hotel anyways.
    The location is very good.
    Pictures of the rooms are heavily edited and dont match reality. Especially bad was the condition of the bathroom. Our rooms was facing the garden where on both nights a loud party was taking place. Fortunately ear plugs helped. The service in the restaurant is extremely slow.

    Published on 22 Dec 2023

    Anonymous
    solo traveller
    1.0
    Bad
    Bad
    Nothing at all.
    After reaching the hotel, we paid for our booking with cash without a preview of the room. Upon arriving our room, we have realised that room is absolutely no match to online photos. Carpet had huge holes. Shelves, nightstands and wardrobes all covered with "thick" dust! There were cracks on the wall. Bed sheets were also rather dirty. After spending 5 minutes in the room, we reported the situation of the room to reception and wanted to leave. We asked for a refund (payment minus 1 night price). Reception informed us that the refund process will take 4-7 days. It has been one and half month, with no refund whatsoever. Despite the numerous e-mails, all we received "be patient". I would highly not recommend this place, for those who are considering. I have stayed in many hotels around the world, I have never felt obliged to write a review.
    (Read More)

    Published on 11 Dec 2023

    Rodolphe
    with friends
    8.0
    Very good
    Very good
    Nice building and very clean. Nice people, very polite Great food Clean room
    N/A

    Published on 29 Nov 2023

    Albanois
    with friends
    9.0
    Superb
    Superb
    Great location, quiet, spacious bedrooms and friendly team. My group had a wonderful stay at west wood hotel. I recommend

    Published on 28 Nov 2023

    Albanois
    with friends
    9.0
    Superb
    Superb
    Great location, quiet, spacious bedrooms and friendly team. My group had a wonderful stay at west wood hotel. I recommend

    Published on 28 Nov 2023

    Location & Nearby Places

    Nairobi City Centre (4.6 Km from city center)

    Off Eldama Ravine Road, Westlands - Show on map

    15 Nearby Attractions

    Westgate Shopping Mall

    0.6 km

    Karura Forest

    2.0 km

    Nairobi National Museum

    2.5 km

    Nairobi Snake Park

    2.6 km

    Village Market Nairobi

    2.7 km

    Nairobi Arboretum

    2.8 km

    African Heritage House

    3.3 km

    Maasai Market

    3.3 km

    Central Park Nairobi

    3.6 km

    Jamia Mosque Nairobi

    3.8 km

    Nairobi Gallery

    3.9 km

    Lake Naivasha

    3.9 km

    National Archives

    4.1 km

    Uhuru Park

    4.3 km

    Kenyatta International Conference Centre

    4.3 km

    See All Attractions

    Top Facilities

    Bar

    Wifi

    Spa

    Beach

    Pool

    Garden

    Concierge service

    Children's playground

    Food

    See All Facilities >

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