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The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago

Michigan Avenue (0 kms from The Magnificent Mile)

Ranked 23 out of 24 luxury hotels in chicago

8.7
(132 reviews)

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Top Facilities

parking

bar

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Location & Nearby Places

Michigan Avenue (1.5 Km from city center)

521 North Rush Street

15 Nearby Attractions

Museum of Broadcast Communication

0.4 km

American Writers Museum

0.6 km

Museum of Contemporary Art Chicago

0.7 km

Chicago Sports Museum

0.8 km

Fourth Presbyterian Church

0.9 km

Richard Nortan Gallery

0.9 km

Design Museum of Chicago

0.9 km

Carl Hammer Gallery

0.9 km

Cancer Survivors' Garden

1.0 km

Millennium Park

1.0 km

First United Methodist Church of Chicago

1.0 km

Ohio Street Beach

1.1 km

South Shore Cultural Centre Park

1.1 km

Santa's Village Azoosment & Water Park

1.1 km

Shivalya Hindu Temple

1.1 km

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All Facilities for The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago

Category Facilities
Business facilities Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous Wheelchair accessible, Non-smoking rooms, Lift, Higher level toilet, Visual aids: Braille, Lower bathroom sink, Facilities for disabled guests, Auditory guidance, Non-smoking throughout, Visual aids: Tactile signs.
Safety features Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, First aid kit available.
Accessibility Toilet with grab rails.
Room Amenities Air conditioning, Safety deposit box, Heating.
Food & Drink Breakfast in the room, Outdoor furniture, Room service, Restaurant, Bar.
Safety & security Smoke alarms, CCTV outside property, Fire extinguishers, CCTV in common areas.
Services Internet services, WiFi.
Cleaning services Daily housekeeping.
Common areas Outdoor fireplace, Sun terrace.
Food & drink safety Food can be delivered to guest accommodation, Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized.
Reception services Express check-in/check-out, Luggage storage, Concierge service, 24-hour front desk.
Physical distancing Screens or physical barriers placed between staff and guests in appropriate areas, Physical distancing rules followed, Cashless payment available, Contactless check-in/check-out.
General Private parking, Paid WiFi, Pets allowed, Parking on site, Parking.
Transport Accessible parking, Electric vehicle charging station, Parking garage.
Pool and wellness Fitness centre, Fitness.
Outdoor & View Terrace.

Guest Ratings For This Property

8.7
Based on 132 Reviews
100% verified reviews

Comfort

9.2

Cleanliness

9.4

Value For Money

8.2

Facilities

8.9

Reviewers Mention About The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago

The Gwen, a Luxury Collection Hotel in Chicago, received rave reviews for its excellent staff and customer service. Guests praised the hotel's ideal location, with easy access to shops, restaurants, (Read More)and nightlife. The rooms were clean and spacious, although some guests were disappointed with the outdated TVs. However, the food and drinks at the hotel were praised, and the hotel was commended for its safety and walkability. Overall, guests highly recommended The Gwen for a luxurious and enjoyable stay.

Guest Reviews

Ryan
review category business travellers
10.0
Exceptional
Exceptional
Room and amenities

Published on 23 Nov 2023

Bruce
solo traveller
8.0
Very good
Very good
Everything was fine but $50 for an omelette and coffee! I felt taken advantage of.
Price of breakfast obscene!

Published on 13 Nov 2023

Anonymous
young couple
6.0
Pleasant
Overall, after my husband and I cwiped down the room to our satisfaction our stay was fine. The staff was awesome. Every
The location and the staff was great. Everyone demonstrated excellent customer service.
For the price we paid $2500 for 4 nights, the room was not worth that. The carpet was dirty and the couch had a hole in it. The rooms should be up to the price being charged.

Published on 10 Nov 2023

Jason
young couple
6.0
Pleasant
Pleasant
Location and staff
Horrible views

Published on 25 Oct 2023

Kimberly
young couple
10.0
Exceptional
We had a great stay. The food was excellent and the long island drink was the best.
Customer service was excellent
A bit pricey

Published on 21 Sep 2023

Allison
young couple
9.0
Superb
Convenient and relaxing
Convent location, easy affordable parking, stylish room, clean, quiet, friendly staff
View for city view room wasnt particularly pleasing, but this had little impact on what was overall a very positive stay

Published on 18 Sep 2023

Robert
young couple
9.0
Superb
Superb
clean, nice close to River and good restaurants
everything was good

Published on 14 Aug 2023

Diana
family with young children
10.0
Exceptional
We love the room we had and are definitely coming back
Very pleasant
Nothing

Published on 03 Aug 2023

Alexis
young couple
10.0
Exceptional
It was great and I can't wait to visit again.
The breakfast was delicious and filling. The location was convenient for the things we wanted to do downtown. I will definitely be returning. The complementary popcorn and bottled water was a plus!
The hotel was amazing, clean, and conveniently located. There was nothing that I didn't like about my stay.

Published on 03 Jun 2023

Kimberly
young couple
9.0
Superb
Overall the stay was beyond very good, but not quite excellent!
Location, cleanliness, rooftop ambiance in the day & night.
Hostess was not friendly, not even smiling. Menu choices for breakfast(no pancakes) & dinner(slim pickings)

Published on 17 Apr 2023

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