We had multiple maintenance issues in our room. We were told by an employee that the hotel no longer does any type of routine maintenance on the rooms. We had no HVAC for 2 of our 3 nights. The bathroom sink backed up with nasty stuff. No shower soap, no bedside lamps - we didn't know if that was just how the room came, we just knew the room was dark with only 2 small feature down lights for the entire room - walking in the dark at night to the bed after turning the switch off at the door was unsafe. Every piece of everything in the entire hotel is worn including the elevator interior. There has been zero thorough cleaning in a very long time. The bed was completely broken down to the point of having to use pillows across the mid to even be able to sleep. On the third night they moved us to a suite from our "luxury" room. The suite did have some nice amenities, but the cleanliness, or lack thereof was the same and the bed was also broken down and there was no sign for the door. Now I know that isn't a big deal, we could just ask for a sign, but when you put together all of the things that were missing from our room(s) where is Housekeeping's QC checklist? They offered to deduct the "resort fee" from our bill. This is after we spent our first night in the horrid "luxury room" & after we spent 2nd over an hour at 10-11:30pm waiting for maintenance to get finished trying to fix what couldn't be fixed so that we could go to bed to be ready for our 7:00 am meeting the next day. I booked this room because the photos showed a sexy, sultry type room and we were celebrating our anniversary. I booked a "strip view" King room and then when we checked in we laid a hefty tip asking for the best room possible. Our first room overlooked the service drive way &had major issues...so that is what our tip got us.
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