SilverCloud Hotel and Banquets

Business facilities

• Meeting/banquet facilities
• Fax/photocopying

Cleanliness & disinfecting

• Hand sanitiser
• Guest accommodation sealed after cleaning
• Use of cleaning chemicals that are effective against coronavirus
• Guest accommodation is disinfected between stays
• Linens
• Towels and laundry washed in accordance with local authority guidelines
• Property is cleaned by professional cleaning companies
• Guests have the option to cancel any cleaning services for their accommodation during their stay

Safety features

• Shared stationery such as printed menus
• Magazines
• Pens
• And paper removed
• Hand sanitizer in guest accommodation and key areas
• Thermometers for guests provided by property
• Staff follow all safety protocols as directed by local authorities
• Face masks for guests available
• Process in place to check health of guests
• First aid kit available
• Access to health care professionals

Miscellaneous

• Facilities for disabled guests
• Soundproof rooms
• Wheelchair accessible
• Non smoking rooms
• Lift
• Designated smoking area
• Lower bathroom sink
• Non smoking throughout

Accessibility

• Raised toilet
• Shower chair
• Upper floors accessible by stairs only
• Upper floors accessible by elevator
• Toilet with grab rails
• Roll in shower
• Accessible by lift
• Lowered sink
• Entire unit wheelchair accessible

Bathroom

• Private bathroom
• Free toiletries
• Toilet paper
• Toothbrush
• Shower cap
• Hairdryer
• Shampoo
• Shower
• Body soap
• Conditioner
• Toilet
• Bidet
• Bathrobe

Room Amenities

• Sofa
• Soundproofing
• Tumble dryer
• Air conditioning
• Wardrobe or closet
• Clothes rack
• Desk
• Hypoallergenic pillow
• Seating area
• Iron
• Safety deposit box
• Fan
• Tile/marble floor
• Non feather pillow
• Ironing facilities
• Extra long beds (> 2 metres)
• Socket near the bed
• Cleaning products

Food & Drink

• Refrigerator
• Electric kettle
• Restaurant
• Minibar
• Kid friendly buffet
• Packed lunches
• Dining table
• Fruits
• Special diet menus (on request)
• Dining area
• Outdoor furniture
• Bottle of water
• Room service
• Tea/coffee maker
• Coffee house on site

Safety & security

• Smoke alarms
• Cctv outside property
• Security alarm
• 24 hour security
• Fire extinguishers
• Cctv in common areas
• Smoke alarm
• Fire extinguisher

Services

• Free wifi
• Wifi
• Internet services

Cleaning services

• Ironing service
• Dry cleaning
• Trouser press
• Daily housekeeping
• Laundry

Services & Extras

• Towels
• Wake up service/alarm clock
• Key card access
• Linen
• Wake up service
• Lockers
• Key access

Media & Technology

• Tv
• Mobile hotspot device
• Satellite channels
• Flat screen tv
• Telephone

Food & drink safety

• All plates
• Cutlery
• Glasses and other tableware have been sanitized
• Breakfast takeaway containers
• Delivered food is securely covered
• Physical distancing in dining areas
• Food can be delivered to guest accommodation

Common areas

• Shared lounge/tv area

Reception services

• Concierge service
• Valet parking
• 24 hour front desk
• Express check in/check out
• Invoice provided
• Tour desk
• Luggage storage
• Currency exchange

Physical distancing

• Screens or physical barriers placed between staff and guests in appropriate areas
• Single room air conditioning for guest accommodation
• Cashless payment available
• Contactless check in/check out
• Mobile app for room service
• Physical distancing rules followed

General

• Parking
• Free parking

Transport

• Accessible parking
• Car hire
• Airport drop off
• Parking garage
• Shuttle service (additional charge)
• Shuttle service
• Airport shuttle
• Airport shuttle (additional charge)
• Airport pick up

Pool and wellness

• Fitness centre
• Fitness

Outdoor & View

• Terrace
• View

Shops

• Minimarket on site