In the downstairs car park, it was so dark as my mum was getting out the vehicle and going round, she tripped over your concrete stoppers, more light and painting need to be put in so it's more visible. My mum hurt her hip and knee, and was the first thing that was wrong and bad with the place, before we had even entered the premises.
My sister asked for a hairdryer, which they said they would bring, so washed her hair and it never arrived, went to sleep with damp hair and head, which resulted in her being a little unwell for a few days.
They didn't/couldnt provide more than one key card, so when I needed to be let in my room late one night, the staff member unexplainably rang the bell, while still holding the key card in his hand, resulting in my mum and sister waking up for no reason, when I obviously could have done exactly the same thing, when all that was needed was for him to open my door and not ring for the doorbell.
And on the second night when going to bed, on both beds and pillows, I found little insects/bugs. I asked for the bedsheets and pillowcases to be changed, which they did promptly, but still on one of the beds was a few little bugs. This something I did not expect, in such an establishment and with the amount of money I was spending for just a two night stay. Its didn't make me or my mum feel comfortable to sleep in the bed that night, so we slept on top of the blanket, using our own clothes as bedsheets.
Also at breakfast for both days I asked for a cup of coffee, which never came, therefore resulting in me asking two to three times more, while I would see them making for others who had asked after me, so would ask again, however by then most of my breakfast got cold.
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