Hampton Inn & Suites Waco-South, Waco

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Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Activities	Golf course (within 3 km).
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Lift, Designated smoking area, Family rooms, Facilities for disabled guests, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Face masks for guests available, First aid kit available.
Room Amenities	Air conditioning, Safety deposit box, Heating.
Food & Drink	Vending machine (snacks), BBQ facilities, Vending machine (drinks).
Services	Internet services.
Cleaning services	Dry cleaning, Daily housekeeping, Laundry.
Common areas	Picnic area, Sun terrace, Shared lounge/TV area.
Food & drink safety	Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized.
Reception services	ATM/cash machine on site, Express check-in/check-out, Luggage storage, 24-hour front desk.
Physical distancing	Physical distancing rules followed, Cashless payment available, Contactless check-in/check-out.
General	Parking on site, Free parking, Parking.
Pool and wellness	Swimming pool, Swimming Pool, Fitness centre, Indoor pool, Fitness.
Transport	Accessible parking.
Shops	Minimarket on site.

Guest Ratings For This Property

7.5

Based on 184 Reviews

100% verified reviews

Comfort

8.0

Cleanliness

8.0

Value For Money

7.6

Facilities

7.7

Reviewers Mention About Hampton Inn & Suites Waco-South

Overall, reviewers found the Hampton Inn & Suites Waco-South to be a clean and appropriate hotel with great amenities. Some reviewers mentioned that the towels could have been bigger and more plush. (Read More)There was some confusion about the dinner and drinks option, as it was stated when booking but not available at the hotel. However, the daily breakfast had lots of options and the staff went above and beyond to ensure a pleasant stay. One particular staff member, Ashley, was praised for their knowledge and helpfulness. Another staff member, Chloe, was commended for upgrading a room after an issue with an open door and a fan drying the carpet. The hotel was described as nice, with a great location and clean rooms, offering free Wi-Fi and breakfast. The staff, especially Chloe, were highly praised for their exceptional service.

Guest Reviews

Hargrow

young couple

9.0

Superb

Had a very pleasant stay.

Very nice

Published on 13 Dec 2023

Patti

group

7.0

Good

Staff was great!

I was HOT all night. AC would not go below 70. I was super hot and thus had trouble sleeping.

Published on 11 Dec 2023

Tariq

family with young children

5.0

Passable

For one night only it ok to stay , though is is overpriced.

Little outdated property, definitely need make over.

Breakfast, properly condition.

Published on 06 Nov 2023

Kjph

young couple

8.0

Very good

Don't stay if you're going to a funeral. They have no sympathy for grieving families.

I was satisfied with our room. It was clean and large.

I wasn't happy that the last night we had asked for an extension that you sent an email to me around 2:30 pm telling me we were being asked to leave because you rented the room out from under us to somebody else. You claimed there were no other rooms available. Then called me at 4 pm telling me we had to vacate the room. Since I didn't know about the email at that time I couldn't understand why you would kick us out when we got approved for the extension through Thursday morning. My husband went personally to the reception desk and made the request. At no time did you bring up that I had made the booking through a 3rd party and therefore it couldn't be extended. You didn't say anything to my husband on Tuesday when he made the first request about it couldn't be done for that reason. You approved it. Later you claimed it was a new front desk person and they didn't know that rule. My husband told me that Ashley the one that called and told us to leave was the one who helped the new desk person to set it up for Wednesday and Thursday. The real problem is that they threw a grieving family out of the hotel who only wanted to stay the extra night to be with family. My father in law passed away and his funeral viewing was Tuesday and his funeral services was Wednesday. We wanted that one night to catch up with my husband's brother and his family who we don't get to see except Christmas or Thanksgiving usually. it's very hard to leave a family member at a hotel that was highly recommended by us only to be told to leave for their error. Shame on you. Oh and there was a roach in our room which was 405. The bathroom door didn't stay closed. The queen beds both slid during the night if you turned over. We always made sure to stay loyal to this Hampton Inn Waco South but never again. They treated us horribly after making a mistake on their part and didn't want to admit it was their fault.

(Read More)

Published on 31 Oct 2023

Barbara

young couple

10.0

Exceptional

I was pleased with my stay

The breakfast was great. Bedding was comfortable. Shower was roomy.

Published on 11 Sep 2023

Debra

family with young children

10.0

Exceptional

Steve at the desk was exceptional!! He provided everything we needed in a very fast manner

Didn't like the fact that the pool was closed due to the dehumidifier not working. This should have been stated somewhere in the booking process.

Published on 10 Sep 2023

Deann

review category business travellers

8.0

Very good

Okay

Location

The room should of more comfortable chairs or a small sofa

Published on 11 Jul 2023

Rodriguez

review category business travellers

3.0

Poor

outside appearance of hotel fooled me totally. Nice looking outside, but complete opposite inside

Nothing

carpet in room dirty mattress was not comfortable (looked old) strong stinch of old furniture no shampoo or soap in shower room coffee was not kept up (cold and out)

Published on 08 Jul 2023

Anonymous

group

7.0

Good

Not very clean, needs a refresh. Comforter was ripped so the inside quilt didnt stay in. Maybe they are short staffed b

Location was great

Breakfast was the same every day. Watery, tasteless eggs. Needs more variety.

Published on 03 Jul 2023

Lori

young couple

2.0

Very poor

Will never stay here again.

It was very clean and we were upgraded to a larger room.

The kitchen staff.well, her name was Wanda. My husband politely let her know that they were out of coffee. She proceeds to go off on him, as she is walking through the dining area, about how he should have asked the front desk, and that he doesnt need to tell her how to do her job. Then she goes to the front desk staff and tells them that she cant do everything around here. And when we called the property owner/manager, we were sent to a voicemail and never heard back

Published on 01 Jul 2023