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Hotel

Tru By Hilton Waco South

Downtown Waco (3 kms from Richland Mall)

Ranked 12 out of 34 best hotels in waco

8.7
(505 reviews)

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All Facilities for Tru By Hilton Waco South

Category Facilities
Activities Happy hour, Billiards, Golf course (within 3 km).
Business facilities Fax/photocopying, Business centre.
Cleanliness & disinfecting Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous Wheelchair accessible, Non-smoking rooms, Lift, Soundproof rooms, Designated smoking area, Family rooms, Higher level toilet, Pet bowls, Visual aids: Braille, Lower bathroom sink, Facilities for disabled guests, Auditory guidance, Non-smoking throughout, Visual aids: Tactile signs.
Safety features Staff follow all safety protocols as directed by local authorities, Face masks for guests available, First aid kit available.
Accessibility Toilet with grab rails, Emergency cord in bathroom.
Room Amenities Air conditioning, Heating.
Food & Drink Fruits, Kid-friendly buffet, Special diet menus (on request), Snack bar, Vending machine (snacks), Kid meals, Outdoor furniture, Packed lunches, BBQ facilities, Vending machine (drinks), Grocery deliveries.
Services Internet services, WiFi, Free WiFi.
Cleaning services Dry cleaning, Ironing service, Daily housekeeping.
Services & Extras Key card access.
Food & drink safety Delivered food is securely covered, Food can be delivered to guest accommodation, Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers.
Common areas Outdoor fireplace, Picnic area, Shared lounge/TV area, Games room.
Reception services Express check-in/check-out, Private check-in/check-out, Luggage storage, 24-hour front desk, Invoice provided.
Physical distancing Screens or physical barriers placed between staff and guests in appropriate areas, Physical distancing rules followed, Contactless check-in/check-out.
General Private parking, Pets allowed, Parking on site, Free parking, Parking.
Entertainment and family services Kids' club, Kids' outdoor play equipment, Indoor play area, Board games/puzzles.
Transport Accessible parking, Street parking.
Pool and wellness Fitness centre, Fitness.
Shops Minimarket on site.

Guest Ratings For This Property

8.7
Based on 505 Reviews
100% verified reviews

Comfort

9.1

Cleanliness

9.1

Value For Money

8.7

Facilities

8.9

Reviewers Mention About Tru By Hilton Waco South

This Tru By Hilton Waco South hotel offers trendy and modern d�cor with a pool table and lounging furniture in the lobby. The rooms are spacious and have hooks for hanging clothes instead of closets. (Read More) The beds are comfortable and the rooms have microwaves and mini-fridges. Some guests mentioned thin walls and lack of greetings from the front desk, but overall enjoyed their stay and praised the cleanliness, friendly staff, and convenient location.

Guest Reviews

Alison
young couple
10.0
Exceptional
Love the location and it was very clean!
The front desk staff was very nice and attentive! Anytime we came in, they had smiles and warm welcomes and if we needed extra towels, they were fast to replinish our supply. Very nice hotel.
The cook / server for breakfast was very grumpy and bossy. When the area ran out of napkins, I let the guy at the front desk know and she was sitting at a table barking out instructions for him to go look for more. He had a front desk to run and had to resupply the items for breakfast. Doesn't seem right and she really had a sour look on her face the whole time we were there....even fussed at a patron while she was using the toaster. There's a way to approach people and this woman really needs lessons on how to smile and interact with people.

Published on 03 Jan 2024

Michael
young couple
3.0
Poor
Poor
Location
Floors were dirty, room wasnt as clean as desired. The lady who prepares the setup of breakfast was sitting most of the time. I got bread that must have sat there for days, it was rock solid. As I was trying to replace the bread with a bagel (equally hard) the lady came over to fill toast shelf using her hands and no gloves. She proceeded to tell me she wants to go back to bed. I was nice but it was completely unprofessional and using her hands to grab various food items without gloves is disgusting.

Published on 30 Dec 2023

Celanese
young couple
10.0
Exceptional
Waco spot
Location to shopping

Published on 29 Dec 2023

Ralph
young couple
8.0
Very good
A good experience and will stay here again.
Our second time staying here and it was another good experience. It was clean, quiet and comfortable. The staff was friendly and efficient at both check-in and checkout. The location was excellent and parking was easy. Overall, a good value for the money.
Overall everything was fine but there were several very minor things of note. The breakfast was adequate but nothing special. The shower door did not close completely leaving about 1/2 inch gap allowing some water on the floor. The bathroom had only one wash cloth. Some might complain about no in-room coffee maker but coffee is available in the lobby.

Published on 22 Dec 2023

Nathalie
family with young children
4.0
Disappointing
Disappointing
The facility
The staff

Published on 19 Dec 2023

Kristyn
group
10.0
Exceptional
Exceptional
The service was great.

Published on 14 Dec 2023

John
young couple
4.0
Disappointing
Not what I expect from Hilton. I will stay somewhere else.
Left at 6 am. No breakfast.
No glass or cups in the room. Did you ever think some people need to take pills? Toilet paper was harsh and no shampoo in the container.

Published on 11 Dec 2023

Anonymous
family with young children
9.0
Superb
It was a good stay very cozy.
Clean rooms
Breakfast

Published on 27 Nov 2023

Espino
family with young children
10.0
Exceptional
Exceptional
Cool place with lots of activities to do, we used the gym and had a good work out
Nothing

Published on 26 Nov 2023

Lina
family with young children
10.0
Exceptional
Exceptional
Very clean and very helpful staff

Published on 26 Nov 2023

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