Tru By Hilton Charlotte Airport Lake Pointe, Charlotte

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All Facilities for Tru By Hilton Charlotte Airport Lake Pointe

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Activities	Billiards.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Lift, Designated smoking area, Family rooms, Higher level toilet, Visual aids: Braille, Lower bathroom sink, Facilities for disabled guests, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, First aid kit available.
Accessibility	Toilet with grab rails.
Room Amenities	Air conditioning, Safety deposit box, Heating.
Food & Drink	Snack bar, Vending machine (snacks), Outdoor furniture, Vending machine (drinks), Bar.
Safety & security	Security alarm, Smoke alarms, CCTV outside property, Fire extinguishers, CCTV in common areas.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Dry cleaning.
Services & Extras	Key access, Key card access.
Food & drink safety	Delivered food is securely covered, Food can be delivered to guest accommodation, Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers.
Common areas	Sun terrace, Games room.
Reception services	Express check-in/check-out, Luggage storage, 24-hour front desk, Invoice provided.
General	Private parking, Pets allowed, Parking on site, Parking, WiFi available in all areas.
Physical distancing	Cashless payment available, Contactless check-in/check-out.
Transport	Airport shuttle, Accessible parking, Airport pick up, Airport shuttle (free), Airport drop off, Bicycle rental.
Pool and wellness	Outdoor pool, Swimming Pool, Fitness centre, Sun loungers or beach chairs, Fence around pool, Outdoor pool (seasonal), Fitness.

Guest Ratings For This Property

8.9

Based on 750 Reviews

100% verified reviews

Comfort

9.3

Cleanliness

9.4

Value For Money

8.8

Facilities

9.2

Reviewers Mention About Tru By Hilton Charlotte Airport Lake Pointe

Guests praise the efficient airport shuttle and friendly staff, particularly mentioning Craig the driver and Michael Christian the assistant GM. The hotel is described as fresh and clean, with spacio (Read More)us rooms and helpful staff who provided utensils when they were missing. The lack of carpet in the rooms is appreciated, and the included breakfast is rated highly. The location is convenient for the airport and nearby eateries. Overall, guests recommend Tru By Hilton Charlotte Airport Lake Pointe.

Guest Reviews

Jamila

solo traveller

8.0

Very good

A clean, safe, and relatively comfy stay for a short stay in the Queen City. Its location is very convenient to many of

The property was exceptionally clean!

The bed was a bit too firm and the pillows fell flat very quickly.

Published on 04 Jan 2024

Vicki

family with young children

8.0

Very good

Very clean room especially where pets are allowed.

Bed platform too big in small room. We hit our knees on bed frame all the time. Needs changed.

Published on 31 Dec 2023

Eliana

solo traveller

8.0

Very good

Good for a one night stay

The shower was nicely warm. Breakfast was good too with many options.. Shuttle to the airport is fine but you have to book it at check in.

You have to call to get the shuttle to pick you up. Very impractical for international travellers who do not have a us phone. Some parts of the room were not very clean. There is not in build ac heating in the rooms so there is a heater inside the room which is quite loud

Published on 24 Dec 2023

Ivan

family with young children

10.0

Exceptional

Perfect stay, we will use it again.

Conveniently close to the airport. The room was comfortable and very clean. Breakfast was pretty good.

No complaints here, everything was good.

Published on 22 Dec 2023

Sandra

with friends

10.0

Exceptional

Clean, comfortable beds and friendly staff

Construction around facility

Published on 18 Dec 2023

Latoya

family with young children

10.0

Exceptional

I had a great stay with Excellent amenities.

Excellent selection and quality

Published on 16 Dec 2023

Nicolas

review category business travellers

8.0

Very good

Nice and comfortable room in a new and very clean hotel

Good bed and very good pilows

nothing

Published on 16 Dec 2023

Wilbert

solo traveller

6.0

Pleasant

Nice Hotel Minimalist Amenities/ Carelful of The Rate - Print Reservation Before Staying

The hotel is fairly new. The room amenities are nice but fit the Asian minimalist style. If one has traveled internationally to Japan for instance you'd be comfortable in this no frills environment.

I only had one issue with booking the room on this site. The room rate showed a consistent rate with hotels nearby. However, on checkout I saw two different rates. The first night was the original booking rate. The second nite was almost twice that. In 30year as a business traveler I've never had two different rates per night in a single online booking reservation "after the fact" I stayed and closed out. I won't do that ever again. When I followed up I got some "story" inconsistent with normal reservation on-line bookings. IMO it was something else or someone else.

Published on 08 Dec 2023