The Crossroads Hotel, Nairobi , Kenya | Photos, Reviews & Deals @Holidify

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bar

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Location & Nearby Places

Nairobi City Centre (3.5 Km from city center)

Crossroads Plaza Westlands Road

15 Nearby Attractions

Westgate Shopping Mall

1.1 km

Nairobi National Museum

1.4 km

Nairobi Snake Park

1.5 km

Nairobi Arboretum

1.5 km

African Heritage House

1.9 km

Maasai Market

2.2 km

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All Facilities for The Crossroads Hotel, Westlands

Category	Facilities
Activities	Happy hour, Walking tours, Game drives, Tour or class about local culture.
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Non-smoking rooms, Lift, Designated smoking area, Family rooms, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Thermometers for guests provided by property, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available, Access to health care professionals.
Room Amenities	Air conditioning, Safety deposit box.
Food & Drink	Fruits, Kid-friendly buffet, Wine/champagne, Breakfast in the room, Special diet menus (on request), Snack bar, Kid meals, Outdoor furniture, Packed lunches, Room service, Restaurant, Bar.
Safety & security	Security alarm, 24-hour security, Smoke alarms, CCTV outside property, Fire extinguishers, CCTV in common areas.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Dry cleaning, Trouser press, Ironing service, Daily housekeeping, Laundry.
Services & Extras	Key card access.
Food & drink safety	Delivered food is securely covered, Food can be delivered to guest accommodation, Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers.
Common areas	Shared lounge/TV area.
Reception services	Express check-in/check-out, Private check-in/check-out, Luggage storage, Concierge service, 24-hour front desk, Currency exchange, Invoice provided.
Physical distancing	Mobile app for room service, Physical distancing rules followed, Cashless payment available, Contactless check-in/check-out.
General	Private parking, Pets allowed, Parking on site, Free parking, Parking, WiFi available in all areas.
Entertainment and family services	Babysitting/child services, Board games/puzzles.
Pool and wellness	Spa facilities, Massage, Spa and wellness centre, Full body massage, Couples massage, Spa/wellness packages.
Transport	Shuttle service, Airport shuttle, Accessible parking, Airport shuttle (additional charge), Airport pick up, Airport drop off, Shuttle service (additional charge).
Outdoor & View	Terrace.

Guest Ratings For This Property

8.3

Based on 375 Reviews

100% verified reviews

Comfort

8.8

Cleanliness

8.7

Value For Money

8.6

Facilities

8.3

Reviewers Mention About The Crossroads Hotel, Westlands

The Crossroads Hotel in Nairobi's Westlands area received positive reviews for its beautiful ambiance, great service, and nice rooms. Guests enjoyed their stay and praised the spacious and clean room (Read More)s, as well as the excellent service provided by the staff. The hotel's location was also appreciated, being near top-tier restaurants and entertainment venues. The hotel's safety measures, including 24/7 security, were mentioned positively. Some guests experienced confusion about the reception being on the 5th floor, and there were occasional noise issues from neighboring buildings. Overall, the hotel was highly recommended for its great service and amenities.

Guest Reviews

Geoffrey

solo traveller

9.0

Superb

Staff were great. Room was clean and comfortable. Everything within their control was either excellent or good

Only thing i could think of was it was near some night clubs so there was music heard till late from my room which was on that side. Didnt bother me much though as was still able to sleep.

Published on 03 Jan 2024

Glenda

young couple

9.0

Superb

Pretty good

The people at the hotel were very friendly and helpful

Published on 02 Jan 2024

Mehtab

solo traveller

10.0

Exceptional

Nice hotel, great location.

Location is 8 min walk from Sarit Centre and 15 minutes from Westgate Mall. In centre of Westlands close to restaurants and nightlife. Room is nice and comfortable. Staff are friendly and helpful. Overall lovely stay.

WiFi can be intermittent.

Published on 31 Dec 2023

Nellie

solo traveller

10.0

Exceptional

My stay was comfortable, I will stay here again. The room was spacious and clean. The staff are professional and friendl

Cleanliness, good location

Nothing

Published on 23 Dec 2023

Andrew

family with young children

7.0

Good

Great location, within walking distance to malls and shops

A bad smell from the bathroom

Published on 22 Dec 2023

Brad

family with young children

9.0

Superb

The noise from the night club

Published on 21 Dec 2023

Joylynn

solo traveller

7.0

Good

Was good value for money.

Clean and tidy.

Published on 17 Dec 2023

Hussein

young couple

5.0

Passable

location

the bed linen wasnt clean/ the sheets were supposed to be white but looked brown. We had to ask for pillow cases to be changed. We ordered a beef burger at the restaurant but the meat was off and smelly and still had to pain for it.

Published on 17 Dec 2023

Cuneyt

solo traveller

10.0

Exceptional

Great hotel, nice location. Thank you to the amazing helpful receptionist Winnie.

Published on 17 Dec 2023

Vicky

young couple

8.0

Very good

Pleasant stay with nice window views

Great views to the city, with large windows in the room. Good location, close to restaurants although recommended not to walk at night. The security guards on the ground floor were really friendly!

Asking for water was extra charge. Plus the rest of the building seems it could use a bit of refurbishment.

Published on 11 Dec 2023