The manager was very rude! I called in 2 weeks ago when I made the booking to let them know that I have large non aggressive dog breed. After the staff had check us in, the manager saw the dog in the hall way and she arrogantly saidthere is no way that dog is under 40lbs you booking is cancelled, go back to the lobby for your refund. No courtesy, not even for a very tired guest who has been driving been driving to over 7 hours. The sign in the lobby says our business is your comfort, this is apparently not true. The staff processed the cancellation but I am not getting my money until after several days. So I did not leave the facility and waited for that manager to come to the front desk. She conceded but asked for another $100 cash deposit apart from the $100 deposit already included in the check in. I felt I was treated unfairly and discriminated against my appearance and race. It is not my fault that their official call center and their facility have different information about their operating procedure! This is not a true pet friendly hotel. In addition, I arrived at 2:50 in the afternoon. The same manager informed me that the room is not ready and I have to wait for another 30 minutes. This happened on June 22nd.
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