Serena Beach Resort & Spa, Mombasa, Kenya | Photos, Reviews & Deals @Holidify

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Location & Nearby Places

Diani Beach (12.3 Km from city center)

Shanzu

15 Nearby Attractions

Mombasa Go Kart

2.2 km

Bamburi Beach

3.0 km

Jumba la Mtwana

3.6 km

Jomo Kenyatta Public Beach

4.6 km

Mombasa Marine National Park

4.8 km

Haller Park

6.5 km

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All Facilities for Serena Beach Resort & Spa

Category	Facilities
Activities	Happy hour, Water sport facilities on site, Live music/performance, Bowling, Aerobics, Walking tours, Squash, Darts, Windsurfing, Tennis equipment, Live sport events (broadcast), Themed dinner nights, Beach, Tennis court, Cooking class, Snorkelling, Billiards, Golf course (within 3 km), Fishing, Table tennis, Diving, Game drives, Tour or class about local culture.
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Non-smoking rooms, Designated smoking area, Family rooms, Facilities for disabled guests.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available, Access to health care professionals.
Bathroom	Sauna.
Room Amenities	Air conditioning, Safety deposit box.
Food & Drink	Wine/champagne, Special diet menus (on request), Snack bar, Kid meals, BBQ facilities, Restaurant, Kid-friendly buffet, Breakfast in the room, Outdoor furniture, Packed lunches, Room service, Bar, Coffee house on site.
Safety & security	Security alarm, 24-hour security, Fire extinguishers, CCTV in common areas, Smoke alarms, CCTV outside property.
Services	WiFi, Free WiFi, Internet services.
Cleaning services	Trouser press, Ironing service, Daily housekeeping, Laundry, Dry cleaning.
Services & Extras	Lockers, Key access, Key card access.
Common areas	Sun terrace, Shared lounge/TV area, Games room, Garden.
Food & drink safety	Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Delivered food is securely covered, Physical distancing in dining areas.
Reception services	Express check-in/check-out, Concierge service, Invoice provided, Tour desk, Private check-in/check-out, Luggage storage, 24-hour front desk, Currency exchange.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Cashless payment available, Physical distancing rules followed.
General	Private parking, Free parking, Parking, Parking on site, WiFi available in all areas.
Entertainment and family services	Evening entertainment, Kids' outdoor play equipment, Children's playground, Baby safety gates, Indoor play area, Board games/puzzles, Karaoke, Entertainment staff, Babysitting/child services.
Pool and wellness	Sun umbrellas, Hot tub/Jacuzzi, Outdoor pool (all year), Steam room, Swimming pool, Massage, Kids' pool, Swimming Pool, Fitness centre, Beachfront, Fitness classes, Spa/wellness packages, Fitness, Spa facilities, Outdoor pool, Personal trainer, Spa and wellness centre, Fitness/spa locker rooms, Sun loungers or beach chairs, Yoga classes.
Transport	Airport shuttle, Car hire, Airport shuttle (additional charge), Airport drop off, Shuttle service (additional charge), Shuttle service, Airport pick up.
Outdoor & View	Terrace.
Shops	Minimarket on site.

Guest Ratings For This Property

8.2

Based on 164 Reviews

100% verified reviews

Comfort

8.8

Cleanliness

8.8

Value For Money

8.0

Facilities

8.3

Reviewers Mention About Serena Beach Resort & Spa

The Serena Beach Resort & Spa is praised for its stunning grounds, beautiful beach, and attentive staff. Guests enjoyed the range of cuisine offered, including African and Indian dishes. The hotel wa (Read More)s well maintained and offered a great location with beach access. The spa was highly recommended for its excellent service. Some guests found the experience diminished by beach vendors, loud nearby bars, and a lack of local cuisine options. Overall, the hotel provided a relaxing and enjoyable experience for families.

Guest Reviews

Jackie

family with young children

8.0

Very good

Enjoyable

The food and the beds

Beach experience could be better

Published on 28 Dec 2023

Daniel

family with young children

9.0

Superb

amazing customer service and good activities/programs for the kids. ideal location for a family vacation

Published on 28 Dec 2023

Geofrey

young couple

5.0

Passable

breakfast was good

check in process is very confused and slow

Published on 27 Dec 2023

Katlego

young couple

8.0

Very good

Perfect views Super instagrammable

The food isnt great. Please improve beef carpaccio and shrimp salad.

Published on 20 Dec 2023

Bela

young couple

10.0

Exceptional

A magical escape

Hotel buildings, style, and decor are amazing, and gardens are perfectly manicured. Rooms are very nice and the beds are very comfortable. The best asset of the hotel is its staff, starting from reception to restaurants to maintenance and sports activities. A special gratitude to ALEX, EUGINE, JASON MOHAMED, and ROSEMARY. You made us feel very special! We would live to come back again!

There is nothing we did not like. Place is magical!

Published on 12 Dec 2023

Arya

young couple

8.0

Very good

Beautiful architecture and nature, sandy and clean beach, nice staff

Beautiful architecture and nature, sandy and clean beach, very nice staff

Published on 05 Dec 2023

Mukami

review category business travellers

10.0

Exceptional

Amazing

N/A

Published on 28 Nov 2023

Stephanie

young couple

10.0

Exceptional

Affordable luxury in a stunning surround

A beautiful resort with all the little touches you might need. Stunning grounds and gardens - even with a butterfly walk! The beach is gorgeous too. The staff were wonderful. The food was delicious- the best burger and chips Ive had in my life. I wish we could have stayed for longer.

Nothing

Published on 25 Nov 2023

Shafiq

family with young children

9.0

Superb

Great stay, will return

Food was amazing

Location a little secluded

Published on 12 Nov 2023

Helen

family with young children

10.0

Exceptional

The staff at this hotel are fantastic, especially the catering staff. Our rooms were comfortable and clean and facilities at the hotel are really good. We enjoyed our stay and wouldnt definitely recommend this hotel to others

Published on 20 Sep 2023