Nairobi Serena Hotel, Nairobi , Kenya | Photos, Reviews & Deals @Holidify

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bar

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Location & Nearby Places

Nairobi City Centre (1.0 Km from city center)

Kenyatta Avenue,

15 Nearby Attractions

Central Park Nairobi

0.2 km

Nairobi Gallery

0.3 km

Uhuru Park

0.4 km

Lake Naivasha

0.9 km

Jamia Mosque Nairobi

0.9 km

African Heritage House

0.9 km

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All Facilities for Nairobi Serena Hotel

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Lift, Designated smoking area, Facilities for disabled guests, Soundproof rooms, Lower bathroom sink, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available.
Accessibility	Toilet with grab rails, Emergency cord in bathroom.
Bathroom	Sauna.
Room Amenities	Air conditioning, Safety deposit box.
Food & Drink	Wine/champagne, Snack bar, Kid meals, Restaurant, Kid-friendly buffet, Breakfast in the room, Outdoor furniture, Packed lunches, Room service, Bar, Coffee house on site.
Safety & security	Security alarm, 24-hour security, Fire extinguishers, CCTV in common areas, Smoke alarms, CCTV outside property.
Services	WiFi, Free WiFi, Internet services.
Cleaning services	Trouser press, Ironing service, Daily housekeeping, Laundry, Dry cleaning.
Services & Extras	Lockers, Key card access.
Food & drink safety	Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Delivered food is securely covered, Physical distancing in dining areas.
Common areas	Outdoor fireplace, Garden.
Reception services	Express check-in/check-out, Concierge service, Invoice provided, Tour desk, Luggage storage, 24-hour front desk, Currency exchange.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Cashless payment available, Physical distancing rules followed.
General	Private parking, Free parking, Parking, Parking on site, WiFi available in all areas.
Entertainment and family services	Children's playground, Babysitting/child services.
Pool and wellness	Sun umbrellas, Swimming pool, Massage, Kids' pool, Swimming Pool, Fitness centre, Spa/wellness packages, Fitness, Spa facilities, Outdoor pool, Spa and wellness centre, Spa lounge/relaxation area, Sun loungers or beach chairs.
Transport	Airport shuttle, Car hire, Airport shuttle (additional charge), Shuttle service (additional charge), Shuttle service.
Outdoor & View	Terrace.
Shops	Barber/beauty shop.

Guest Ratings For This Property

8.8

Based on 377 Reviews

100% verified reviews

Comfort

9.3

Cleanliness

9.3

Value For Money

8.3

Facilities

9.1

Reviewers Mention About Nairobi Serena Hotel

The Nairobi Serena Hotel receives mostly positive reviews, with guests praising the friendly and attentive staff, delicious food, and clean rooms. The hotel's location is convenient and secure, altho (Read More)ugh there are some renovations taking place. The hotel is recommended for business visits and large events, and guests appreciate the helpfulness of the staff. There are some minor issues mentioned, such as bathroom problems and slow service, but overall, guests enjoyed their stay and would return in the future.

Guest Reviews

Hugh

review category business travellers

8.0

Very good

Nice given alternative options

It was comfortable and had all needed for a relaxing stay.

Some of the extras were ludicrously priced. Taxi booking from the hotel and movie Chanels pricing was out of line. ( More expensive than 5 star hotels in New York.) This is a five star hotel in the 3rd world.

Published on 04 Jan 2024

Neil

family with young children

10.0

Exceptional

A great short break with the family after 2 weeks of travelling around Kenya. Great hotel, with good facilities and sta

the location, facilities and staff were excellent

nothing, I look forward to staying again

Published on 01 Jan 2024

Robert

group

10.0

Exceptional

Luxury with an attention to detail.

Detailed custom architecture and furniture gave the entire hotel a beautiful theme. The pool was amazing.

Published on 20 Dec 2023

David

young couple

10.0

Exceptional

The finest hotel in Kampala, with grounds that will astound you with their natural beauty.

Everything. The rooms, restaurants, and especially the pool and grounds, which are like a jungle setting in downtown Kampala.

Nothing

Published on 15 Dec 2023

Ssemwanga

review category business travellers

10.0

Exceptional

Every thing was just fine

Hospitality

Cleanliness

Published on 06 Dec 2023

Ayub

family with young children

9.0

Superb

Very nice hotel

The Rooms were exceptionally nice. The food was brilliant.

Nothing really

Published on 06 Dec 2023

Peijia

young couple

10.0

Exceptional

Strongly recommend Serena hotel!

Because of the excellent quality of the mattresses and pillows in Serena hotels, I had a wonderful sleeping experience. Professional and heartwarming staff make me feel welcomed. I would definitely recommend Serena Hotel to my friends and family!

Published on 05 Dec 2023

Sandy

group

10.0

Exceptional

This very pleasant hotel exceeded my expectations.

I wanted to visit the cathedral so the location was perfect as was walking distance. I arrived very late to the hotel and received a warm welcome. room service was available as the restaurant had closed by this time. The room was clean and very comfortable. Toiletries were provided as were some snacks from the mini bar and tea and coffee making facilities. The decor of the hotel was lovely. My booking had not included breakfast so unable to comment on the food but the coffee was very nice. There was no time to enjoy the pool in the lovely surroundings. I would definitely stay again in the event of travelling to Nairobi

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Published on 05 Dec 2023