Hyatt Place Richmond - Innsbrook, Richmond

Top Facilities

parking

bar

See All Facilities

Check Room Options And Availability

Search best deals and room options for your dates

Check Availability

All Facilities for Hyatt Place Richmond - Innsbrook

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus.
Miscellaneous	Non-smoking rooms, Lift, Designated smoking area, Allergy-free room, Family rooms, Facilities for disabled guests, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, First aid kit available.
Room Amenities	Air conditioning, Heating.
Food & Drink	Snack bar, Restaurant, Bar.
Safety & security	Smoke alarms.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Dry cleaning, Trouser press, Ironing service, Daily housekeeping, Laundry.
Services & Extras	Key card access.
Food & drink safety	Delivered food is securely covered, Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers.
Common areas	Picnic area.
Reception services	24-hour front desk.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Mobile app for room service, Physical distancing rules followed, Cashless payment available, Contactless check-in/check-out.
General	Pets allowed, Parking on site, Free parking, Parking, WiFi available in all areas.
Pool and wellness	Swimming pool, Outdoor pool, Swimming Pool, Fitness centre, Outdoor pool (seasonal).

Guest Ratings For This Property

7.5

Based on 441 Reviews

100% verified reviews

Comfort

8.0

Cleanliness

7.9

Value For Money

7.5

Facilities

7.7

Reviewers Mention About Hyatt Place Richmond - Innsbrook

The Hyatt Place Richmond - Innsbrook is dealing with renovations and repairs, but the staff is extremely helpful and friendly. Kelsey at the front desk resolved an issue with the room and even gave a (Read More)n anniversary gift. Kanyon promptly brought a microwave and Sarah at the front desk was available and helpful. The breakfast was delicious. The location is great with lots of shopping, restaurants, and movie theaters nearby. Despite being short-staffed on the cleaning crew, the hotel still receives a 5-star rating.

Guest Reviews

Larry

review category business travellers

10.0

Exceptional

Awesome place to stay

Was very nice

Nothing

Published on 15 Dec 2023

Brad

review category business travellers

10.0

Exceptional

Excellent

Clean and great service

Published on 24 Oct 2023

Deirdre

young couple

6.0

Pleasant

Deception

Breakfast selections

Didn't recieve room that I booked. Was rold booking.com does that all the time

Published on 10 Oct 2023

Anonymous

family with young children

10.0

Exceptional

Good location near the highway and close to shops.

Published on 09 Oct 2023

Darren

young couple

10.0

Exceptional

Everything was fine

I love the location of property. I like the room layout

The room was sort of run down and not clean clean. Ive stayed at this Hyatt a ton and something was different.

Published on 05 Oct 2023

Dexter

review category business travellers

3.0

Poor

Bad quality

Location

Could not order movies and no Netflix

Published on 05 Oct 2023

Antarae

young couple

5.0

Passable

The stay was ok, I wish I had a bar in it and more options to buy food

No likes or dislikes, just ok

Key kept getting locked out, need more lighting on the ride side of the parking lot, it really need some type of lil store in it so you could get late night snacks

Published on 02 Oct 2023

Robb

family with young children

1.0

Bad

See above

Nothing

The room we were issued was in total disarray, the mattress was standing up, bed frame was torn apart. AC unit was thrown in the floor and the carpet was ripped up from the floor. Traveling with four kids and to walk in to this and they had no other rooms available at 11pm was bad.

Published on 30 Sep 2023

Rigo

family with young children

8.0

Very good

Breakfast was delicious!

Published on 28 Sep 2023

Anonymous

family with young children

6.0

Pleasant

Not sure Id do it again

Location was convenient. Staff was responsive, friendly and helpful. Breakfast offered lots of variety and was hot.

Ants in room, food in between cushions of sofa, and molded orange in breakfast. We requested extra towels with reservation but had to go get them ourselves because phone in room did not work.

Published on 18 Sep 2023