Candlewood Suites Richmond West End Short Pump, an IHG Hotel, Richmond

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All Facilities for Candlewood Suites Richmond West End Short Pump, an IHG Hotel

Category	Facilities
Business facilities	Fax/photocopying, Business centre.
Cleanliness & disinfecting	Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Non-smoking rooms, Lift, Non-smoking throughout, Designated smoking area, Facilities for disabled guests.
Safety features	Face masks for guests available, Staff follow all safety protocols as directed by local authorities, First aid kit available, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas.
Room Amenities	Air conditioning, Safety deposit box, Heating.
Food & Drink	Outdoor furniture, BBQ facilities.
Safety & security	Smoke alarms, Fire extinguishers, CCTV in common areas.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Laundry.
Services & Extras	Key card access.
Common areas	Picnic area.
Food & drink safety	All plates, cutlery, glasses and other tableware have been sanitized.
Reception services	Express check-in/check-out, 24-hour front desk.
General	Pets allowed, Parking on site, Free parking, Parking, WiFi available in all areas.
Physical distancing	Physical distancing rules followed, Screens or physical barriers placed between staff and guests in appropriate areas, Cashless payment available, Contactless check-in/check-out.
Entertainment and family services	Board games/puzzles.
Pool and wellness	Fitness centre, Fitness.
Transport	Accessible parking.
Shops	Minimarket on site.

Guest Ratings For This Property

8.3

Based on 194 Reviews

100% verified reviews

Comfort

8.5

Cleanliness

8.5

Value For Money

8.4

Facilities

8.3

Reviewers Mention About Candlewood Suites Richmond West End Short Pump, an IHG Hotel

The Candlewood Suites Richmond West End Short Pump receives high praise from guests. The staff is friendly, polite, and professional, ensuring a welcoming atmosphere. The facilities, including the ro (Read More)oms, gym, laundry room, and grounds, are immaculately clean. The location is convenient, with shops and groceries within walking distance. The price is reasonable for the amenities provided, including free washer and dryer service and a workstation. Overall, guests highly recommend staying at this hotel.

Guest Reviews

Julie

family with young children

5.0

Passable

Coffee station

Dirty workout room. You can hear people walking around upstairs. Lukewarm water. It was never hot. Bedding was way too hot

Published on 03 Jan 2024

Anthony

young couple

7.0

Good

The stay was good, just need some upgrades.

The kitchen, desk area, and bedroom was good. The bathroom was good. The was worth the price that I paid with the exception of the tub/shower.

The shower need an upgrade. The drain stopper was practically black.Most hotels have walk-in showers. There were no dishwasher tabs to wash the dishes (unless housekeeping is responsible for that). The TV was not located in a good area to watch and was too far away from the bedroom.

Published on 03 Jan 2024

Tyrina

young couple

10.0

Exceptional

Cleanliness

N/A

Published on 23 Dec 2023

Lisabeth

solo traveller

10.0

Exceptional

Always worth a repeat!

I love this place. I am originally from RVa and have returned an infinite number of times and I feel like I have tried everywhere in Glen Allen Short Pump and downtown. I like Candlewood because the staff is always super friendly and helpful, the room is large and quiet, parking is easy, the location is good for my needs.

Published on 13 Dec 2023

William

young couple

9.0

Superb

Good and comfortable stay.

Spacious room and bathroom, comfortable bed. Loved the small kitchen. Convenient to everything we needed to do.

Big bathroom, but tiny sink and no bathroom countertop.

Published on 15 Nov 2023

Sheila

young couple

9.0

Superb

We wound definitely stay again. We werent aware of the lack of an ice machine and it took forever for the ice maker to

It was very clean with plenty of parking.

The laundry room and fitness center are sort of one in the same so it was pretty warm and moist in there when other customers were doing their laundry.

Published on 13 Nov 2023

Antonio

family with young children

8.0

Very good

Good for a overnight stay

Good location,friendly staff ,good value and good for a short stay

Parking lot Entrance has only one way in. One room had a hvac control issue.

Published on 05 Nov 2023

Kevin

young couple

8.0

Very good

Overall great room at a great price and a great location

There is no breakfast at this location.

The folding table though adequate seemed out of place.

Published on 27 Oct 2023

Beverly

young couple

8.0

Very good

Great stay!

Great location, numerous nearby stores and restaurants and conveniently located near several healthcare facilities. Check in staff was great and friendly!! Kitchenette area had a full size refrigerator/freezer, two burner cooktop, coffee maker.

Strong smell of weed in the room. The door to the room rattled when other doors were opening and closing on the hall. I laid my bag against it but it didnt help much.

Published on 23 Oct 2023