Hotel Palazzo Alexander, Lucca

This property has been featured in "34 Best Hotels In Lucca ".

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Top Facilities

parking

bar

food

wifi

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Single Room

Max 1 Adult

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Air-conditioned room with a flat-screen TV, minibar and in-room safe.

Double or Twin Room

Max 2 Adults

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Air-conditioned room with a flat-screen TV, minibar and in-room safe.Please specify your preferred bed type.

Family Room

Max 4 Adults

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Air-conditioned room with a flat-screen TV, 2 minibars and 2 in-room safes.Family room is composed of two connecting rooms.

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All Facilities for Hotel Palazzo Alexander

Category	Facilities
Activities	Cycling, Live sport events (broadcast), Horse riding, Hiking, Bike tours, Cooking class, Walking tours, Temporary art galleries, Tour or class about local culture.
Business facilities	Fax/photocopying.
Cleanliness & disinfecting	Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Hand sanitiser, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Others	bar, food, parking, wifi.
Safety features	Hand sanitizer in guest accommodation and key areas, Thermometers for guests provided by property, Air purifiers, Face masks for guests available, Process in place to check health of guests, Shared stationery such as printed menus, magazines, pens, and paper removed, Staff follow all safety protocols as directed by local authorities, First aid kit available, Access to health care professionals.
Miscellaneous	Non-smoking rooms, Non-smoking throughout, Family rooms, Facilities for disabled guests, Soundproof rooms, Lift.
Accessibility	Upper floors accessible by elevator, Toilet with grab rails, Accessible by lift, Entire unit wheelchair accessible, Raised toilet, Shower chair, Emergency cord in bathroom, Roll-in shower, Walk-in shower.
Bathroom	Private bathroom, Bath or shower, Toilet paper, Shower cap, Shampoo, Slippers, Body soap, Bidet, Spa bath, Free toiletries, Toothbrush, Hairdryer, Shower, Toilet.
Room Amenities	Sofa, Hypoallergenic, Soundproofing, Cots, Sofa bed, Wardrobe or closet, Hypoallergenic pillow, Seating Area, Iron, Safety deposit box, Fold-up bed, Interconnected room(s) available, Ironing facilities, Heating, Adapter, Hardwood or parquet floors, Socket near the bed, Air conditioning, Desk, Trash cans, Hot tub, Non-feather pillow.
Food & Drink	Wine/champagne, Wine glasses, Chocolate or cookies, Packed lunches, Coffee machine, Bottle of water, Room service, Refrigerator, Electric kettle, Minibar, Wine or champagne, Fruits, Tea/Coffee maker, Coffee house on site.
Safety & security	24-hour security, Fire extinguishers, CCTV in common areas, Smoke alarm, Security alarm.
Cleaning services	Dry cleaning, Trouser press, Daily housekeeping, Ironing service, Laundry.
Services & Extras	Towels, Alarm clock, Wake-up service, Key access.
Media & Technology	Satellite channels, Flat-screen TV, Telephone, Pay-per-view channels, Cable channels, TV, Streaming service (like Netflix), Radio.
Food & drink safety	All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas.
Common areas	Shared lounge/TV area.
Reception services	Invoice provided, Tour desk, Private check-in/check-out, Luggage storage, Concierge service, 24-hour front desk, Express check-in/check-out.
Physical distancing	Contactless check-in/check-out, Single-room air conditioning for guest accommodation, Cashless payment available, Physical distancing rules followed.
Entertainment and family services	Books, DVDs, or music for children, Babysitting/child services.
Pool and wellness	Massage, Foot massage, Back massage, Couples massage, Neck massage, Head massage, Full body massage, Hand massage.
Transport	Shuttle service (additional charge), Shuttle service, Airport shuttle, Airport shuttle (additional charge), Bicycle rental.
Outdoor & View	City view, Quiet street view.

About This Property

Hotel Palazzo Alexander is a historic building in the centre of Lucca, with easy access from Porta San Donato. Rooms come with free Wi-Fi and air conditioning, and the staff is multilingual.

Guest Ratings For This Property

9.1

Based on 1068 Reviews

100% verified reviews

Comfort

9.4

Cleanliness

9.4

Value For Money

8.9

Facilities

8.9

Guest Reviews

Marijane

with friends

10.0

Exceptional

Perfect in every way. I want to go back!

This hotel could not be more delightful! I was happy to discover the old world charm, the comfortable, clean rooms, the excellent breakfast and the superior, helpful and incredibly kind staff.

Published on 29 Nov 2023

Pornchai

group

9.0

Superb

Staffs are very helpful and customer-oriented

Bathroom is quite small

Published on 23 Nov 2023

Mary

solo traveller

7.0

Good

I enjoyed three days looking around Lucca and the hotel was suitably located.

I liked my room and the traditional decor. Lots of hot water. The dining room was full of old fashioned decor but felt very comfortable and created an historic atmosphere.

Cant think of anything specific.

Published on 09 Nov 2023

Martin

young couple

9.0

Superb

The perfect location in Lucca to stay and explore the city, lovely hotel and lovely people.

Wonderful staff at hotel, Paolo, Roberto & Mario - looked to help us with everything they good from booking restaurants to organising taxis and just making it a very friendly place to stay, Martin & Carmel, Ireland.

Published on 05 Nov 2023

David

family with young children

10.0

Exceptional

A stay in a fabulous palazzo style hotel with super helpful and friendly staff.

Great location, comfortable old school charm and great staff.

Nothing

Published on 03 Nov 2023

Nunnerley

group

10.0

Exceptional

More than up to what I had anticipated

Location was great for access to restaurants and sites of interest Breakfast cwas delicious and well presented Room was well appointed and comfortable

There was nothing I did not like

Published on 23 Oct 2023

Linda

young couple

10.0

Exceptional

It's a place that really cares about you.

This small hotel is the perfect place to stay to experience Lucca, a real gem of Tuscany. The rooms are quiet and comfortable yet within a 5 minute walk to the center of activity. But the service really made our 4 day visit memorable. A minute after we arrived and realized that my wifes purse had driven off with our taxi, Paulo was on the phone to the taxi company and within minutes was talking to the driver about when he could swing back by. He was also helpful with recommendations for sites to see and restaurants to experience. But we were in Lucca for a wedding to be held in the countryside. And when the day came and we couldnt get a taxi (due to an exceedingly busy weekend, this was a problem throughout the city, even if you tried to reserve a day in advance), Gabriele moved heaven and earth to find an alternative and got us to our destination on time, in comfort, and stress free. It was far above what was expected.

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I can't think of a thing.

Published on 22 Oct 2023