Hays Suites Hotel, Nairobi , Kenya | Photos, Reviews & Deals @Holidify

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Location & Nearby Places

Nairobi City Centre (4.0 Km from city center)

Wood Avenue

15 Nearby Attractions

Fedha Valley Arcade Shopping Mall

1.8 km

Kibera

2.4 km

Nairobi Arboretum

2.4 km

Lavington Mall

2.5 km

African Heritage House

2.6 km

Central Park Nairobi

3.2 km

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All Facilities for Hays Suites Hotel

Category	Facilities
Services	Internet services, WiFi, Free WiFi.
Cleanliness & disinfecting	Use of cleaning chemicals that are effective against Coronavirus, Property is cleaned by professional cleaning companies, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Pet basket, Non-smoking rooms, Pet bowls.
Safety features	Face masks for guests available, Staff follow all safety protocols as directed by local authorities, Process in place to check health of guests, First aid kit available, Thermometers for guests provided by property, Access to health care professionals, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas.
Food & drink safety	Delivered food is securely covered, Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Physical distancing in dining areas.
Reception services	24-hour front desk.
General	Pets allowed, Parking on site, Free parking, Parking.
Physical distancing	Physical distancing rules followed, Screens or physical barriers placed between staff and guests in appropriate areas, Cashless payment available, Contactless check-in/check-out.
Transport	Airport pick up, Shuttle service, Airport shuttle, Airport drop off, Shuttle service (additional charge).
Food & Drink	Breakfast in the room, Room service, Special diet menus (on request), Restaurant, Kid meals, Grocery deliveries.
Outdoor & View	Terrace.

Guest Ratings For This Property

8.1

Based on 494 Reviews

100% verified reviews

Comfort

8.7

Cleanliness

8.7

Value For Money

8.6

Facilities

8.3

Reviewers Mention About Hays Suites Hotel

The Hays Suites Hotel in Nairobi receives mixed reviews. Some guests had concerns about the lack of mosquito nets and the potential for diseases, but others praised the cleanliness, comfortable rooms (Read More), and nice staff. The location is convenient, with nearby restaurants and services. Some small issues were mentioned, such as the lack of a trash basket in the bathroom and no tissue in the room. Overall, guests found the hotel to be a good value for the price.

Guest Reviews

Ming

solo traveller

8.0

Very good

Great for a quick stopover in Nairobi

Good location in middle of kilimani, close to shops, reasonable price with all provided

The shower system is a bit confusing but the hotel helped

Published on 03 Jan 2024

Marsha

solo traveller

5.0

Passable

Very barren room

Published on 30 Dec 2023

Anastasia

with friends

7.0

Good

Value for money for a short stay

Good location, clean, value for money & safe

The breakfast needs improvement, too many mosquitoes in the room, the room needs refurbishment

Published on 26 Dec 2023

Paul

solo traveller

10.0

Exceptional

Very nice

Very clean, staff were very welcoming and the meal was excellent, cleanliness was magnificent, for the very first time I ate camel meat, I try everything, I highly recommend worthy your money. Thanks

Nothing.

Published on 09 Dec 2023

Mufaddal

review category business travellers

10.0

Exceptional

A simple Hotel with Excellent amenities and service

Amazing. Clean, simple, the washrooms have an arabic shower which is a big plus point for Those who don't depend on tissues!! You get slippers as well. That's a plus point for those who are clean conscious. The best part: because I am a regular client(this was my 4th stay in a year if I am not mistaken), they offered me late checkout because my return flight was in the evening. And they also accepted my request of giving me a room on the 9th floor. Thank you so much reception team!

Published on 25 Nov 2023

Nicoleta

review category business travellers

9.0

Superb

Excellent. No complaints

Location was great. Staff was very friendly and helpful. Hot showers worked well. Wifi was perfect with no issues. Bed was super comfy the right amount of firmness.

My room didn't have any cable tv, but it was a smart TV so you could connect to Netflix, Amazon, etc. Nothing substantial to note.

Published on 06 Nov 2023

Cory

review category business travellers

8.0

Very good

It's nothing fancy, but a good economical choice for someone who doesn't need any frills.

It's a conveniently located, affordable accommodation. The staff were very nice and responsive.

There was a problem with the wifi while I was there. They came to my room and tried to fix it but the problem persisted.

Published on 25 Oct 2023

Shumpei

solo traveller

8.0

Very good

The room was very clean and spacious. The Internet was well and stable. No problem with the hot shower. It was very conformable. The security guards always politely greeted me.

I noticed some amenities were not cleaned or/and replenished after housekeeping. ( (e.g.) shampoo, water bottles, tea bags and used glass)

Published on 11 Oct 2023

Philippa

with friends

8.0

Very good

Good stay

Great location, close to shops and restaurants, comfortable, friendly security guards, easy to find.

Not that much of a problem but the room wasnt serviced during our stay, despite leaving request tag on the door

Published on 10 Sep 2023

Namikoye

solo traveller

10.0

Exceptional

great

great experience, staff very helpful. cleanliness is top. Abit far from airport but use the expressway, location to city centre and nearby mall - yaya centre.

it was cold season when I arrived, lack of heating in the room, something to consider in future?

Published on 31 Aug 2023