CityBlue Creekside Hotel & Suites, Mombasa, Kenya

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bar

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Location & Nearby Places

Diani Beach (0.9 Km from city center)

TUDOR CREEK NEXT TO NYALI BRIDGE

15 Nearby Attractions

Spice Market

0.8 km

Nyali Beach

1.5 km

Mombasa Old Town

1.7 km

Mombasa Jain Temple

1.9 km

City Mall Nyali

2.0 km

Nyali Cinemax

2.0 km

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All Facilities for CityBlue Creekside Hotel & Suites

Category	Facilities
Activities	Happy hour.
Business facilities	Meeting/banquet facilities, Fax/photocopying.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Non-smoking rooms, Lift, Soundproof rooms, Designated smoking area, Family rooms, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Thermometers for guests provided by property, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available, Access to health care professionals.
Room Amenities	Shallow end, Air conditioning, Safety deposit box.
Food & Drink	Fruits, Kid-friendly buffet, Wine/champagne, Breakfast in the room, Special diet menus (on request), Kid meals, Outdoor furniture, Packed lunches, BBQ facilities, Room service, Restaurant, Bar.
Safety & security	Security alarm, 24-hour security, CCTV outside property, Fire extinguishers, CCTV in common areas.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Dry cleaning, Trouser press, Ironing service, Daily housekeeping, Laundry.
Services & Extras	Key access, Key card access.
Food & drink safety	Delivered food is securely covered, Food can be delivered to guest accommodation, Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers.
Common areas	Shared lounge/TV area, Garden.
Reception services	Express check-in/check-out, Private check-in/check-out, Luggage storage, Concierge service, 24-hour front desk, Invoice provided.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Physical distancing rules followed, Cashless payment available.
General	Parking on site, Free parking, Parking, WiFi available in all areas.
Transport	Shuttle service, Airport shuttle, Accessible parking, Airport shuttle (additional charge), Parking garage, Shuttle service (additional charge).
Pool and wellness	Outdoor pool (all year), Swimming pool, Outdoor pool, Pool bar, Kids' pool, Swimming Pool, Fitness centre, Pool with view, Sun loungers or beach chairs, Fitness.
Outdoor & View	Terrace.

Guest Ratings For This Property

7.4

Based on 1499 Reviews

100% verified reviews

Comfort

7.9

Cleanliness

7.8

Value For Money

7.8

Facilities

7.5

Reviewers Mention About CityBlue Creekside Hotel & Suites

The CityBlue Creekside Hotel & Suites has a beautiful location with a creek view from the balcony and a well-maintained pool. The customer service is helpful but the check-in and checkout process can (Read More) be slow. The dinner buffet was disappointing, lacking variety. The rooms are clean and well-maintained with a nice view from the balcony. The hotel has a gym and pool, but there is no mention of the spa. The hotel is secure and clean. The food options are a la carte or buffet, but the buffet did not impress. Overall, the hotel provides excellent customer service and is worth the money spent. Some guests had issues with cleanliness and could use more amenities in the rooms. The hotel lacks enough toilets and raised bars for child safety. However, the service is helpful and the rooms are spacious and comfortable. The hotel offers different cuisines for different cultures on different days.

Guest Reviews

David

group

1.0

Bad

Weird

Room was dusty

Room was dusty. The nets were dirty

Published on 03 Jan 2024

Samar

family with young children

8.0

Very good

Good but can be better.

Nice location with great views to the bay. Breakfast was good but can be improved. Room was spacious and clean. Security and room service staff were kind.

Staff at the reception should be trained to be more useful to answer questions and requests. They seem to think that their job relates to hotel facilities only and they could gain a lot of benefit in supporting residents with travel and tour queries. Restaurant selection and menu can be improved

Published on 03 Jan 2024

Successful

family with young children

9.0

Superb

This hotel is way much better than some of the beach front hotels. Our stay here was so calming the rest i desired, from a long working year. The charges were so friendly considering the season,the attendants were kind,their meals were done non repeatedly which made us look forward to every dinner and breakfast, the rooms were clean,everything was in perfect condition. I will definitely come back.

At least 8/10 is my mark.

Published on 03 Jan 2024

Dhruv

family with young children

1.0

Bad

Staff were supportive.

Washroom Smell was all over the room. The whole room smelled like poo poo

Published on 01 Jan 2024

Radu

family with young children

10.0

Exceptional

The outside pool is very nice

Published on 01 Jan 2024

Christopher

young couple

2.0

Very poor

Great property if well managed

Staff would randomly come knock whereas theres a phone in the room Air conditioning were not working No bar fridge No ice cubes in that sweltering heat

Published on 31 Dec 2023

Navin

young couple

8.0

Very good

Location, room space, environment

Published on 30 Dec 2023

Farah

solo traveller

7.0

Good

Excellent for short stay

Nice swimming pool, good bar, comfy bed, hot shower

Rusty doors hands, Rusty bathroom accessories, no maintenance care

Published on 30 Dec 2023

Hamida

family with young children

8.0

Very good

Apart from the food highly recommend .

Everything from customer service to the room . WiFi very powerful all over the property . Nice well maintained pool. Very welcoming staff. And location very good.

Waiting time at check in and check out. And the dinner buffet didnt have variety not worthy of money spent.

Published on 29 Dec 2023