Rajasthan Moments
Travel agency in Jaipur
Joined Holidify in October, 2014
1583 users connected by Holidify
3 Documents Verified View
ACCOUNT SUSPENDED due to customer complaints
Holidify Ratings & Reviews
• Trip to Rajasthan, Jaipur, Jaisalmer
I had to cancel the trip due to some sudden emergency . I had paid the agent 63000/- from which the agent had refunded me just 10000/-...The agent further told that there is some GST issue with his account and so the refund is delayed.and after this the agent is not responding to my msgs or calls. The agent informed holidify team that "refunds are not applicable for last-minute cancellations" But (Read More)i had cancelled the trip 18 days prior. the cancellation was done on the 13th jan and the trip date was on 31st jan....The last conversation with this agent was 2 months back.. And now he has blocked my number.
• Trip to Jaipur, Udaipur, Jaisalmer
Please consider this as compliant against Rajasthan moments. I have queried in Holidify for Rajasthan tour and I got 3 operators iternery.
As per my requirement Rajasthan moments offered good deal and hence I have booked my trip with them and paid advance of 50% of total amount.
Later 2 weeks before my trip I had to go under knee surgery and as per their refund policy cancelled my trip. As p (Read More)er my conversation full refund is guaranteed. Hence I have cancelled and shared my surgery documents.
But the operator is keep delayed refund with many reasons and now he has blocked my number and not answering to my messages.
Can you please take necessary action against Operator and help me to get my refund.
• Trip to Udaipur, Jaisalmer, Jodhpur
• Trip to Udaipur
Very Good Service and good behavior mr surendra Singh.
We had a wonderful experience travelling with this professional Company. The owner Mr. Surendra takes care of all your needs and they work in each detail to make the tour super comfortable. Highly rec (Read More)ommendable for a wonderful experience of Rajasthan.
• Trip to Udaipur, Mount Abu, Ranthambore National Park
The planner once money paid at jaipur never obliged to call nor was able to communicate with. hotels recommend by them
Unprofessional behavior
Driver not properly paid
Itinerary not followed
Rajasthan Moments replied12 Oct, 2024
Dear Ravindra Sir,
Thank you for sharing your feedback. We have gone through each point and would like to put forward our clarifications.
1) We normally take 50% advance from all o (Read More)ur guests and same procedure was followed in your case too.
2) I spoke to the driver and seek a clarification on the 50 Rs. matter and he mentioned that he didn't charge anything or taken any money as all our drivers are paid by the company.
3) We deal all the proposed hotels regularly and have never get any complaint however, we can completely understand that there could be problem at Ranthambhore hotel as you mentioned but you could have called us and we can change the hotel at that point of time itself.
4) Regarding Jeep safaris, we checked online when you booked the trip and it was not available so we denied to take that booking and you have mentioned that you have already booked it from somewhere.
5) We are into business since 2007 and serving all our guests without utmost care and personalization. Travelling was my passion so we choose this industry and we never looted any guests as you can see from our other reviews by the guests. We are ready to discuss more on your experience and will be sort out the issue that happened.
Warm regards
Surendra
Thank you for sharing your feedback. We have gone through each point and would like to put forward our clarifications.
1) We normally take 50% advance from all o (Read More)ur guests and same procedure was followed in your case too.
2) I spoke to the driver and seek a clarification on the 50 Rs. matter and he mentioned that he didn't charge anything or taken any money as all our drivers are paid by the company.
3) We deal all the proposed hotels regularly and have never get any complaint however, we can completely understand that there could be problem at Ranthambhore hotel as you mentioned but you could have called us and we can change the hotel at that point of time itself.
4) Regarding Jeep safaris, we checked online when you booked the trip and it was not available so we denied to take that booking and you have mentioned that you have already booked it from somewhere.
5) We are into business since 2007 and serving all our guests without utmost care and personalization. Travelling was my passion so we choose this industry and we never looted any guests as you can see from our other reviews by the guests. We are ready to discuss more on your experience and will be sort out the issue that happened.
Warm regards
Surendra
• Trip to Udaipur, Jaisalmer, Chittorgarh, Jaipur
Simply awesome in all respects. My sincere thanks to everyone related with, The tour operator Rajasthan Moment.
About Rajasthan Moments
TripAdvisor:-
https://www.tripadvisor.com/Attraction_Review-g304555-d15025667-Reviews-Rajasthan_Moments-Jaipur_Jaipur_District_Rajasthan.html
Rajasthan Moments is full-time tour and travel organization located in Jaipur with the goal of custom-made luxurious tours and unparalleled journeys.
For us, client’s priority and the schedule is the most important, so we design tour packages accordi (Read More)ng to the preference of the client.
We have an excellent team that has great knowledge of holiday destinations and the best network of associated persons across India to transform your dream vacations into reality.
Our team includes professional chauffeurs and travel guides who will make the trip enjoyable with the complete awareness about the place you will travel. Every team person is a true travel fanatic that will accompany you. Each has complete training and experience in travel industry, so you have no difficulty at any place and at any time.
We work with full sincerity and dedication to make your trip successful in all aspects. Rajasthan Moments endeavors with all efforts in producing quality tour packages that run smoothly without any hustle bustle.
We are committed to our work to cater you highest quality services during your tour with our years of experience. Our luxury car rental services and stay in luxurious hotels will make journey trouble-free. All bookings are done in advance as we very well know the hotel or car bookings at the moment cause problem sometimes.
At Rajasthan Moments, it is our protocol to cater an outstanding personalized assistance to all of our clients from the primary inquiry stages to the accomplishment of the tour. We proud ourselves of catering a service with a custom touch that tailors each and every tour to your own peculiar tastes, priorities and budget. We rely on that Rajasthan Moments has the unmatchable selection of tour packages in India.
Sincerely
Address
C-2/28, Sector-2, Chitrakoot, Gandhi Path, Vaishali Nagar, Jaipur, Jaipur, 302021, India
Services Offered
Flights, Hotels, Car Rental, Bus/Train, Cruise, Sightseeing Tour, Travel Insurance, Visa