1
/5
(Written a week ago)
I had bad experience with this travel agency. I would not recommend to anyone.
Lot of miscommunication from their end, no transparency, no clear communication, ZERO service.
Last day of my tour was re (Read More)ally horrible!
Also, Their package cost was too high. I spoke to some people during my journey, spoke to hotel, driver. I felt like if you directly book with hotel & some trusted/brand car rental company then you will get better deal. You can save money. You can easily find out all these on google. Or You can book with any brand online company (like MMT), so that you can raise concern if any, you can trust, you will get valid bills of stay.
Here is my experience:
- Initially when I was looking for Shimla-Manali package, Mehak madam called me. Before booking package, she was replying quickly to my messages. After booking package, she was not replying for any query. When I raised concert to her senior then after she started replying, but again not every time.
- She discussed with me on some date/day and took booking amount on same day. After taking booking amount, she didn't provide hotel which was discussed. She said that room is not available with hotel. They provided low category hotel in Shimla. When I called hotel which was discussed initially, they said that all rooms are already booked prior to that day.
- They took initial booking amount from me. No communication on how to pay remaining amount after arrival. I was shocked when driver & hotel were asking money.
- My packaged had Manikaran also. But, Driver was not aware and he was not ready to come. After many calls/messages with them, driver agreed to come. There was so much miscommunication from their end till last moment.
- I faced some issues during journey. But, They never called me during my first 5 days journey to check if guests arrived, if guest has any issue/concerns, etc. She just called me on last day to clear remaining around 10% payment.
They have spoiled my vacation. There are still some points but all I can say is DO NOT trust them!