Ideal Tours & Travels

Holidify Rating

1.0 (5 ratings)

Travel agency in Nagpur

Joined Holidify in January, 2012

7 users connected by Holidify

Ideal Tours & Travels Reviews

Holidify Rating

1.0

5 Ratings & 5 Reviews

View Reviews

4 days ago

Nothing
❌❌?? My Disappointing Experience with Ideal Tour and Travel I generally don’t write reviews, but after what I experienced with Ideal Tour and Travel, I feel compelled to share my story and warn others. Booking a holiday should be exciting and joyful — sadly, my interaction with this agency turned into an exhausting and frustrating ordeal that left me feeling cheated, helpless, and extremely disap (Read More)pointed. My initial interaction began with a person named Ankit , who seemed helpful at first. After discussing basic details, he passed my contact to a tour operator . They shared a few very basic travel package options, none of which were very impressive, but since I was short on time, I tried to proceed. Soon after, they asked for a 50% advance payment to confirm the booking. Considering I had just started communication and didn’t feel fully confident, I decided to pay ₹10,000 as a partial advance, just to initiate the booking. Within a few hours of this payment, I faced a sudden medical emergency in my family, and I immediately informed them to hold the booking. That’s when things took a turn for the worse. The moment I asked for the booking to be put on hold and mentioned the emergency, their entire tone and behavior changed drastically. The people who were earlier polite and responsive now became rude, unhelpful, and dismissive. Instead of trying to understand the situation, they refused to refund the amount outright. What followed was a series of frustrating phone calls. I was passed from one person to another, with no clarity or responsibility taken by anyone. A new name — Mr. Shivam — got involved and claimed that the hotel bookings had already been made and that they had paid an advance on my behalf. Naturally, I asked for the hotel booking details. When I called the hotels directly, to my shock, there were no bookings in my name, and the hotels confirmed that no advance had been paid. It became clear to me that they were lying just to avoid giving me a refund. Weeks turned into months, and after continuous follow-ups, they refunded only ₹6,000, saying the remaining ₹4,000 would be refunded “within a day or two.” That never happened. Every time I called, they either ignored my calls or gave me vague promises. Eventually, they blocked my number completely, making it clear they had no intention of returning the remaining amount. What makes this situation worse is not just the loss of money — it’s the way they treated a genuine customer who trusted them. There was no empathy, no customer service, and certainly no professionalism. All I received was false promises, poor communication, and outright lies. They had zero accountability and made no effort to resolve the issue fairly.

a month ago

Untrustworthy & Misleading Travel Agency – Be Cautious I want to warn anyone considering Ideal Tour and Travel — please be very careful before engaging with this agency. My experience with them was extremely disappointing and frustrating, and it’s important that others know what they’re really like behind the scenes. Initially, their team seemed polite and helpful, promising smooth service and (Read More) a well-organized trip. However, once I engaged with them further, their unprofessionalism became very clear. Communication started falling apart — they constantly passed me from one team member to another, and no one seemed to take responsibility. Every time I asked a basic question or needed clarity, I received vague answers, delays, or complete silence. Even worse, they made false promises and claimed things were confirmed when they clearly weren’t. There was no transparency, no reliable updates, and absolutely no accountability. Instead of helping, they made everything more stressful and chaotic. If you question them or ask for proper clarification, their attitude turns defensive or dismissive. One of the most troubling things is how they appear reliable online. The truth is, they actively delete negative reviews from platforms like Google. That’s why their page looks clean — it’s not because customers are happy, it’s because they censor honest feedback. Any time someone posts a critical review or shares the truth, it mysteriously disappears within a day or two. This practice is not only unethical — it’s dangerous. It creates a false image of trust, and innocent customers fall into the trap thinking they’re booking with a credible agency. In reality, their service is chaotic, unreliable, and disrespectful. A company that can’t handle honest feedback and chooses to delete it instead of fixing its service is not one that can be trusted with something as important as your travel plans. I’m sharing this review here because Google no longer shows the real feedback, and I want others to be aware before making the same mistake. There are plenty of honest, customer-friendly travel agencies out there. This is not one of them. If you care about your peace of mind, clear communication, and basic respect as a customer — I strongly recommend stay away from Ideal Tour and Travel.

2 months ago

hey Stole My Money – Blocked My Number After Partial Refund Please don’t trust Ideal Tour and Travel. I paid ₹10,000 as a booking advance and had to cancel soon after due to a family emergency. They said “no refunds,” even though no services had been used. After pushing hard, they sent ₹6,000 back, and promised the rest would follow. Guess what? It never came. And now, all my numbers are block (Read More)ed. I dealt with Ankit (and Shivam They lied about hotel bookings, gave fake confirmations, and ultimately did everything to avoid refunding my hard-earned money. This company is not a travel agency — it’s a con operation. Save yourself the pain and stay away. Horrible Service and Unprofessional Staff – Avoid Ideal Tour and Travel I had a deeply disappointing experience with Ideal Tour and Travel and feel it’s important to share this so others don’t go through the same. What was supposed to be a smooth and enjoyable travel planning process turned into one of the most stressful and unprofessional experiences I’ve had with any travel agency. At the beginning, the team was responsive and seemed helpful. But as soon as the initial discussions were done and the plan was moving forward, their entire attitude changed. Suddenly, the communication became unclear, response times got slower, and the friendliness disappeared. Every time I asked a simple question or needed clarity about the itinerary, I was either ignored or passed from one person to another. There was no coordination between team members, and no one seemed to know who was handling what. I constantly had to repeat myself and explain the situation again and again to different people. It was extremely frustrating and felt like dealing with a team that had no training or accountability. They also made multiple false promises, like confirming bookings or sending documents "soon" — but days would go by without any update. I had to keep following up just to get basic information. Their tone became increasingly dismissive, and at one point, it seemed like they were deliberately delaying or avoiding any actual work. There was zero transparency in how they worked. No proper communication, no clear updates, and definitely no sense of urgency or customer service. What shocked me the most was how their attitude changed completely once things became even slightly complicated. There was no patience, no professionalism, and certainly no empathy. It's one thing to have delays or issues — that can happen. But the complete lack of honesty, accountability, and basic courtesy made it obvious that this company is not serious about customer satisfaction. Their team behaves as if they’re doing you a favor instead of providing a service you’re paying for. In conclusion, I would strongly advise against booking anything through Ideal Tour and Travel. There are far better, more professional agencies out there who actually care about their clients. This agency, in my personal experience, is poorly managed, unprofessional, and not trustworthy. Please think twice before dealing with them.

4 months ago

Humne Shimla ka pakage liya tha ,lene ke pahle jo baat huaa tha ,aur badme pakage wrong kar diye ,subse khrab Idea tour and travel hai,koi bhi inka pakage na lee

2 years ago

Ideal tours and travels ka shimla ka hotel sunrise villa ka manager bahut hi bekar manager hai,hotel me rat bhar light nhi thi koi arrangement nhi the phir bhi usne bat karne ki jagah bahut hi battami (Read More)zi se bat ki,wahi cook hai wahi manager bhi hai aisa to hotel hai,aur home stay ko hotel bolte hai ye log,shimla se 12 km door hai ye hotel,ideal tours and travels ki sirf cab and driver theek tha baki manali ka hotel ekdum bekar tha par waha ka staff phir bhi accha tha.aise travel agent ki jagah khud se hotel book karna jyada cheap aur accha hai.

About Ideal Tours & Travels

Ideal Tours & Travels, a very small name in the travel industry are capturing the market at a very good pace. People are putting their trust in us not because of our name but because of our services, which we provide to our Guests/Clients. Our travel agency offer multi travel services under one roof. You desire your travel need and we fulfill it. We are very keen to get associated with you a (Read More)nd fulfill all the travel needs. It is a matter of pride for us to have you as our client.

Address

SS-8, GOLDEN PALACE, WHC ROAD, DHARAMPETH, Nagpur, 440010, India

Destinations Covered

Africa Asia Europe Australia China Indonesia New Zealand Sri Lanka United Arab Emirates USA Delhi Maharashtra

Services Offered

Flights, Hotels, Car Rental, Bus/Train, Cruise, Sightseeing Tour, Travel Insurance, Visa, Forex

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