Holidays Dreamer

(27 Oct, 2023)

Please note : This reply is published by Ms. Himani Joshi ( Co-Founder of Holidays Dreamer). Reason of telling this specifically is only because anyone can surely understand the pain of an owner of her own company to witness such painful and disappointing review of her client after putting so much efforts to make her client's trip happy and successful. We never reply to the reviews with any negative perspective but this one is really important for protecting the company's reputation which is getting hampered unnecessarily and falsely. 1) Sugar Coating in this smart and dynamic world is very difficult these days, the right word is speaking to somebody with utter respect and understanding. If there was a facility to add pictures along with this reply, we would have definitely added screenshots of the efforts put in your whole trip even after receiving payment from you. Our job is to provide services in exchange of money and to make a permanent relationship with the clients. 2) Clearly stating that due to the flood situation, not only you but each and everyone was distressed and in pain. I, Himani clearly stated that I really don't want your money to get wasted in flight and package booking, therefore we should wait till the last for deciding on continuing or cancelling the trip. Fortunately, the alternate roads were open at the time when your trip was about to start. It was clearly mentioned to you that we can proceed with the trip but extra charges are demanded by the transportation due to the long alternate route to reach the destination, on which you agreed. Please note cancelling the trip was much more beneficial for the company as compared to continuing because no money would have refunded to you in this natural disaster instead a credit note would been issued to you. 3) Transportation in Sikkim is charging almost 10K for one way of alternate route, instead you were only informed to pay 3k. This was all possible because of the proper attention and workout on your trip from backend. 4) At the time of your trip, Sikkim's every aspect was doubtful and therefore Nathula could not possible. But sadly you have missed out the point wherein you were taken for NAMCHI CHARDHAM instead of Nathula Pass for you happiness. 5) All the sentences written in Capital in the above review are just a frustation for paying extra 3k above your Package of INR 46000 for 4N5D with 3 star premium properties along with an excursion of Ravangla. Concluding everything for above point, we sincerely respect your feelings and statements but we cannot accept them as they are totally baseless. In a natural disaster situation cancelling your trip could have resulted a cherry on top for our business and a great loss for you, I Himani always treat my clients as my own family therefore losses bared by you was not acceptable for me, therefore I asked you to continue this trip.

(06 Jun, 2023)

Dear Milind Bhandare, Greetings from Holidays Dreamer !!! Hope you are doing well ! whatever allegations you have leveled against our company so far are completely baseless. we are giving you the answer after sharing it with our entire team e.i, (Mr. Dipanshu & Kalpana Joshi) all the allegations leveled by you are baseless for which we have solid proof. In the final itinerary email we gave you, a line was clearly written that if the mentioned hotel in the itinerary given to you is not available due to high peak season, we will give you the similar property. The hotel given to you in the mail is three stars in the final itinerary and after changing your hotel you were given a similar hotel the name of (Hotel Ice Land Srinagar) and this property is also a 3 star property which we have solid proof of. however, before your trip. we had shared the details over email and telephonic conversation. for this property you made an advance that you agreed to this given property. Even you guys didn't follow any terms and condition scores of our company. Especially Mr. Baban even though we did not receive your payment on the date mentioned in the breakup payment date in the payment tax invoice sent to you by mail with the final itinerary. Despite non - receipt of payment, we ran your trip for 03 days. and while the clip was playing, we called you several times to get you a payment reminder. but we were not getting any kind of positive response from you people. and during this, while talking to mr. Baban, in the telephonic conversation, said that we will give you the last payment after the drop at the airport, which we did not mention anywhere. even during this trip all this, let us keep your trip continuous. But Mr. Baban has taken this decision of his own free will that we will not continue your tour anymore. during the we tried very hard to explain to Mr. Baban that the level of your trip is going on in pre booking and your all hotels are already booked from our side so if you cancel your tour here by yourself and you do not take our services then in this situation all your payments will be non - refundable from our side. and in this situation we applied our cancellation policy. which is also mentioned in your package. And Sir, who are claiming that we had stopped your car in a forest, then we would like to tell you that in Kashmir the car never runs in the forest. Vehicles will be on the road and you are the reason for stopping the vehicle. The vehicle was stopped because you were not paying and the second reason is that you were misbehaving with the driver, whose claim the driver himself was making to us. For which we have proof. Whatever problem happened in your tour, you yourself are responsible and so is Mr. Babban sir. You didn't listen to us at all and you just followed your heart. You guys were explained many times and a proper assistant was given. But you guys didn't cooperate with us at all and you guys only argued with us. And that's all we have shared with you in this mail so far. We have strong evidence of all these things, which we can prove and show further. This case of yours is completely baseless and non-considerable, which we do not accept at all, because we have strong evidence of this and if you talk about compensation, then let us tell you that in this condition your entire amount is zero refundable. Whose punishment we had already done with Mr. Babban. We hope that you understand whatever we have shared with you so far and like a sensible person will decide between right and wrong. Warm Regards Holidays Dreamer