4 Days Masai Mara & Lake Nakuru: A Tale of Big Cats and Flamingoes

Accommodation in Nairobi is not included but can be booked on request.
Rates
Rates include all expenses for the best available accommodation, vehicle and driver as per itinerary, meals on safari as indicated, and entrance fees to National Parks and Game Reserves.
Personal expenses such as visas, beverages, laundry, airport tax, and tips are excluded. All prices are based on tariffs and exchange rates in effect at the time of printing and are subject to change without prior notice.

Accommodation
Accommodation is based on two people sharing a twin/double room.
Single rooms are available at an additional cost and subject to availability. Requests for more than two single rooms with private bathrooms are not guaranteed. Hotel/lodge categories indicate class, and substitutions with similar properties may occur.

Payment
A deposit of 50% is required upon booking.
The balance is payable 7 days before the tour commences.
Bookings made less than 30 days prior to the tour must be paid in full at the time of booking.
Deposits may be forfeited in the event of cancellations or amendments.

Transportation & Driver/Guides
Transport will be by cars, safari minibuses, land cruisers, or coaches depending on the route and group size.
All clients are guaranteed window seats.
The company may employ subcontractors.
Trained English-speaking driver guides will be provided. A professional courier may be requested at an additional charge.

Alterations to Tours
The company reserves the right to:

• Alter tour arrangements or routes if necessary
• Cancel a scheduled tour due to unforeseen circumstances
• Decline to accept or retain any person on the tour; in such a case, a refund for unused services will be issued

Liability
The company acts only as an agent for the client in matters relating to the tour.
Travel may involve inherent risks (e.g. travel by road, air, or water, natural disasters, political unrest, illness, etc.).
The company is not liable for personal illness, injury, delays, loss, or damages.
Clients are strongly advised to obtain adequate travel insurance.
Assistance with local insurance services will be provided if needed.

Special Requests
All special requests (e.g. single rooms, dietary needs, physical accessibility) must be communicated in writing at the time of booking.
The company will make efforts to accommodate them, but fulfillment is not guaranteed and failure to meet such requests does not constitute a breach of contract.

Complaints
Clients should report any issue immediately to the staff during the tour for swift resolution.
Only complaints reported in accordance with this clause will be accepted by the company.