Tourbirds and team - Highly recommended
Madhukar's Trip to Colombo, Nuwara Eliya, Horton Plains National Park & World's End, Galle
(Written on 06 Jan, 2025)
What's Good: Communication was spot on from day 1. Mr. Zaheen has excellent communication skills and was ever-ready to answer all our questions no matter how trivial.
2. He was extremely poli (Read More)te and courteous and explained in detail, our iteniary and suggested changes wherever necessary.
3. Very well connected in Srilanka and offered us the best chauffeur and very comfortable travel during the course of our trip.
4. Zaheen makes it a point to meet with all his clients and this is a very good thing in my opinion as it makes us feel all the more special and adds just that personal touch.
5. He also made it a point to keep in touch with us during the whole trip asking if we were comfortable throughout he journey.
6. Hotels were decent at most places including a good spread of items on the menu.
7. Overall Tourbirds and Mr.Zaheen in particular offered us the very best service and thanks to him, we take back very fond memories of this place, back to India. Keep up the great work your are doing and we definitely hope to be back and we would gladly recommend your tours to our friends and family.
Cheers!
⭐⭐⭐⭐⭐
(5 Star Rating for Zaheen and team)
What's Not Good: As any great travel agency, there are always areas where one can improve and I appreciate that Tourbirds and Zaheen take feedback constructively and work on ways to improve.
1. One issue we had with our hotel at Mirissa ( Mandara Resort) was that there was no lift facility and we were alloted a room on the 2nd floor, making it very difficult for my aged mom to travel up and down. Please be more mindful of this the next time.
2. The gala dinner which we looked forward too had absolutely nothing on the menu for vegetarians at our Hotel in Colombo.( Hotel MaRadha).We literally had just fruits for dinner that day and it was not just us but a lot of other guest who were complaining about the limited menu for vegetarians . Please ensure that you give feedback about this to the hotel.
3. Also Driver accomodation should be looked into more seriously, as some of the hotels lacked in basic amenities and hygiene. At Colombo, the hotel did not have a facility for drivers to camp the night and hence our driver had to find a room 8-9 kms away from the Hotel.
4.6 (21 Reviews)
15 Agents for Galle
