The LUMA Hotel, a Member of Design Hotels, Kota Kinabalu, Malaysia

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parking

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Location & Nearby Places

Sembulan (1.7 Km from city center)

Lot 2-5, Block A Sutera Avenue,Sembulan

15 Nearby Attractions

Sabah State Museum

1.0 km

Kota Kinabalu Waterfront

1.4 km

Atkinson Clock Tower

2.1 km

Signal Hill Observatory

2.5 km

Tanjung Aru Beach

3.1 km

Kota Kinabalu Wetland Centre

3.6 km

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All Facilities for The LUMA Hotel, a Member of Design Hotels

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Non-smoking rooms, Lift, Designated smoking area, Family rooms, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Thermometers for guests provided by property, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available.
Room Amenities	Air conditioning, Safety deposit box.
Food & Drink	Kid meals, Restaurant, Coffee house on site.
Safety & security	Security alarm, 24-hour security, Smoke alarms, CCTV outside property, Fire extinguishers, CCTV in common areas.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Dry cleaning, Trouser press, Ironing service, Daily housekeeping, Laundry.
Services & Extras	Key card access.
Food & drink safety	Delivered food is securely covered, Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers.
Reception services	Express check-in/check-out, Luggage storage, Concierge service, 24-hour front desk.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Physical distancing rules followed, Cashless payment available, Contactless check-in/check-out.
General	Private parking, Parking on site, Parking.
Transport	Accessible parking.
Pool and wellness	Fitness centre.
Shops	Minimarket on site.

Guest Ratings For This Property

8.8

Based on 986 Reviews

100% verified reviews

Comfort

9.4

Cleanliness

9.4

Value For Money

8.8

Facilities

8.9

Reviewers Mention About The LUMA Hotel, a Member of Design Hotels

The LUMA Hotel is praised for its luxurious rooms, featuring lavish amenities such as a bathtub and comfortable beds. The prime location and elegant design add to the appeal. The staff is friendly an (Read More)d accommodating, with good housekeeping service. Some areas for improvement include the checkout procedure and noise from the main road. Overall, guests had a pleasant experience and would consider returning in the future. There is no swimming pool, limited breakfast options, and the fitness center is small with maintenance issues. Some security concerns were also noted.

Guest Reviews

Mohammad

family with young children

9.0

Superb

Almost perfect hotel if only the breakfast was good.

The hotel was amazing, clean, good location, and staff was very friendly and helpful.

Breakfast was really disappointing and the food was bad. I would rather go to the other breakfast shops nearby eventho my stay includes breakfast everyday.

Published on 05 Jan 2024

Siti

young couple

10.0

Exceptional

will definitely stay here again

really clean, welcoming and friendly staff.

Published on 04 Jan 2024

Ali

family with young children

9.0

Superb

Clean

Location

Published on 01 Jan 2024

Phoong

family with young children

9.0

Superb

clean

Published on 30 Dec 2023

Charmaine

group

8.0

Very good

Comfortable but pricey

Location was good, its a small boutique style hotel under the Marriott umbrella with updated amenities, modern decor, and comfortable rooms. Responses were immediate to our requests for extra bedding and towels. Park staff at the front of the hotel were competent and courteous.

A couple of the check-in staff gave off condescending vibes (check-out at 10 am was great). Breakfast was acceptable but for the price choices could be improved (esp the fruit section - this is Borneo, it should be fantastic).

Published on 29 Dec 2023

Singgih

with friends

8.0

Very good

Everything except for breakfast not included in such a hefty price

No breakfast included for high price

Published on 21 Dec 2023

Faizal

family with young children

9.0

Superb

Fabulous stay at a fabulous hotel!

1) Aesthetically beautiful with exquisite attention to details, from the furnishings to the room decor. 2) Awesome family room, huge shower with good water pressure. 3) Surrounded by 24hrs mini marts, restaurants, cafe etc. Walking distance to great eateries & Imago shopping mall 4) Warm, friendly staffs 5) Great coffee at the hotel lobby 6) Really comfortable bed. Everyone slept like babies

1) Housekeeping was not up to par to the high standards from the hotel. Towels were removed but not replaced. Coffee tea not replenished. Dirty plates not replaced 2) Thin walls so expect noises from traffic 3) I know it distracts from the design aspect but clothes hangers in the shower & toilet area would be greatly appreciated!

Published on 15 Dec 2023

Zhoriif

young couple

9.0

Superb

It was a good experience for us that it became a part of our wonderful memories as a couple!

I like the location is a walking distance from Imago. There are also many eateries and cafes around the hotel which is quite easy for us to find food. Not to forget, there a couple of 24/7 marts nearby which is important last minute buy and late night snacking!

This is more personal for me. The bath tub size is quite small for two pax. That's all from me

Published on 14 Dec 2023

Tinie

family with young children

9.0

Superb

Design and comfy

No free breakfast included

Published on 13 Dec 2023

Cher

family with young children

8.0

Very good

Room was good enough. Just the breakfast and lift were bad

The breakfast was suck. Limited choice of foods and the taste was bad. Definitely not worth for the price. The dining area was small and hot. Cannot feel the air-conditioning.

Improve on the breakfast is a must The lift to the hotel room was small and hot

Published on 12 Dec 2023