Swiss Diamond Hotel & Spa, Lugano | Photos, Reviews & Deals @Holidify

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All Facilities for Swiss Diamond Hotel & Spa

Category	Facilities
Activities	Live music/performance, Themed dinner nights.
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Lift, Designated smoking area, Family rooms, Facilities for disabled guests.
Safety features	Staff follow all safety protocols as directed by local authorities, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available, Thermometers for guests provided by property, Access to health care professionals.
Bathroom	Sauna.
Room Amenities	Heated pool, Air conditioning, Heating, Safety deposit box.
Food & Drink	Wine/champagne, Special diet menus (on request), Kid meals, Restaurant, Breakfast in the room, Outdoor furniture, Room service, Bar.
Safety & security	Security alarm, Fire extinguishers, CCTV in common areas, Smoke alarms, CCTV outside property.
Services	WiFi, Free WiFi, Internet services.
Cleaning services	Ironing service, Daily housekeeping, Laundry, Dry cleaning.
Services & Extras	Key card access.
Common areas	Sun terrace, Shared lounge/TV area, Garden.
Food & drink safety	Food can be delivered to guest accommodation, Physical distancing in dining areas.
Reception services	Express check-in/check-out, Concierge service, Invoice provided, Tour desk, Valet parking, Private check-in/check-out, Luggage storage, 24-hour front desk, Currency exchange.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Cashless payment available, Physical distancing rules followed.
General	Private parking, Pets allowed, Free parking, Parking, Parking on site, WiFi available in all areas.
Entertainment and family services	Evening entertainment, Babysitting/child services.
Pool and wellness	Hammam, Sun umbrellas, Hot tub/Jacuzzi, Swimming pool, Foot massage, Hair cut, Make up services, Massage, Body wrap, Swimming Pool, Fitness centre, Beauty Services, Couples massage, Pool with view, Light therapy, Indoor pool (all year), Spa/wellness packages, Neck massage, Body treatments, Fitness, Facial treatments, Spa facilities, Hair styling, Head massage, Outdoor pool, Pedicure, Pool bar, Manicure, Spa and wellness centre, Back massage, Hair colouring, Full body massage, Body scrub, Spa lounge/relaxation area, Waxing services, Indoor pool, Massage chair, Hand massage, Fitness/spa locker rooms, Outdoor pool (seasonal), Hair treatments.
Transport	Airport shuttle, Car hire, Airport shuttle (additional charge), Airport drop off, Bicycle rental, Public transport tickets, Shuttle service, Electric vehicle charging station, Airport pick up, Street parking, Shuttle service (free).
Outdoor & View	Terrace.
Bath/Hot spring	Open-air bath.
Shops	Barber/beauty shop.

Guest Ratings For This Property

8.4

Based on 1464 Reviews

100% verified reviews

Comfort

8.9

Cleanliness

8.9

Value For Money

7.7

Facilities

8.6

Reviewers Mention About Swiss Diamond Hotel & Spa

The room at Swiss Diamond Hotel & Spa was large with a great view, but cleanliness was not up to 5-star standards. The service was exceptional and the staff was friendly. The spa and pool area could (Read More)have been larger. Overall, the reviewer had an unforgettable birthday experience and was very satisfied. The food at the hotel was good and the service was fantastic, with one particular staff member standing out for their excellent service during breakfast and a special dinner.

Guest Reviews

Aisha

young couple

10.0

Exceptional

The hotel so quick and relaxing the view was beautiful.

Little far from the center

Published on 04 Jan 2024

Bogdan

young couple

7.0

Good

Nice but far from pretentions

Good Old Days in a little oldies but goldies location type

The breakfast is served in a very small, parking facing location, this is something weird as they have the Restaurant Lago on site, probably lazy to keep it open. Did not correlate two bookings into one and had to call trying to vacant the room while having another reservation

Published on 28 Dec 2023

Hugo

family with young children

9.0

Superb

ROom with Lake view is amazing

Aircon makes the rooms too dry during the night. Could hear some snoring during night as well

Published on 27 Nov 2023

Izabela

family with young children

10.0

Exceptional

La Dolce Vita in Switzerland

This hotel is my favourite place in the Lugano area. It's beautiful, comfortable, and has all the amenities for a relaxing stay. We will be back with a pleasure.

Published on 23 Nov 2023

Domantas

family with young children

10.0

Exceptional

Very nice place, perfect view to the lake, services are perfect.

Published on 08 Nov 2023

James

family with young children

9.0

Superb

Lugano

Spa, sauna, pools, lake, room

Published on 29 Sep 2023

Richardson

young couple

10.0

Exceptional

Perfection! Excellent service!

Perfect hotel! Exceptional service, beautiful location & excellent food! Look no further this is the best hotel! Every single staff member was superb from the bellman, front desk, spa, pool, bar & restaurants. A special thank you to Franco, Rudy, Tarchi, Marianna, Giuseppe & Thorne (hopefully we didnt miss anyone) that provided service way above and beyond. They made our stay very special and enjoyable. Thank you! We highly recommend!

There is nothing to not like! Perfect hotel!

Published on 23 Sep 2023

Miguel

group

10.0

Exceptional

Pleasant and relaxing

Beautiful room with a lake view.

The air conditioning in the room was deficient, could not get to a comfortable temperature at night.

Published on 20 Sep 2023

Nadim

young couple

10.0

Exceptional

10/10

Perfect

Nothing

Published on 17 Sep 2023

Riley

young couple

8.0

Very good

Charming Hotel in quieter location-reasonable rates given the location.

The Hotel has a certain charm and is located on the foreshore of Lugano Lake which is nice. Views across the lake and into the mountains from the room are excellent. The room we had was comfortable. Good location for getting away from crowds in nearby Italy for a more relaxing time. (although we ended up exploring the area instead of lying by the lake or pool)

There was a lack of opulence we were expecting. While there was nothing to complain about, there was just a little bit of pizzazz missing. The room we had faced the water however there is a road between the room and the view not obvious in the pictures. It's still close and the road is not that busy, but it disconnected the hotel from the water. The staff were nice and also friendly, but not as effusive as we'd experienced in other similar quality hotels. I have seen other reviews saying the opposite so perhaps that was just our experience. In-room dining prices were something to behold especially when you can't help but convert to your own currency. Overall, a good experience. Just not one of the great ones.

(Read More)

Published on 17 Sep 2023