Resort Collina d'Oro - Hotel, Residence & Spa, Lugano

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All Facilities for Resort Collina d'Oro - Hotel, Residence & Spa

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying.
Cleanliness & disinfecting	Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines.
Miscellaneous	Non-smoking rooms, Lift, Family rooms, Facilities for disabled guests, Pet bowls, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Face masks for guests available, First aid kit available, Access to health care professionals.
Bathroom	Sauna.
Room Amenities	Air conditioning, Heating, Infinity pool, Safety deposit box.
Food & Drink	Wine/champagne, Special diet menus (on request), Snack bar, Kid meals, Restaurant, Breakfast in the room, Outdoor furniture, Room service, Coffee house on site.
Safety & security	24-hour security, Fire extinguishers, CCTV in common areas, Smoke alarms, CCTV outside property.
Services	WiFi, Free WiFi, Internet services.
Cleaning services	Ironing service, Daily housekeeping, Laundry, Dry cleaning.
Services & Extras	Key access, Key card access.
Common areas	Sun terrace, Garden.
Food & drink safety	Food can be delivered to guest accommodation, Physical distancing in dining areas.
Reception services	Concierge service, Invoice provided, Valet parking, Luggage storage, 24-hour front desk.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Cashless payment available, Physical distancing rules followed.
General	Private parking, Free parking, Parking, Parking on site, WiFi available in all areas.
Entertainment and family services	Kids' outdoor play equipment, Babysitting/child services.
Pool and wellness	Hammam, Sun umbrellas, Hot tub/Jacuzzi, Steam room, Swimming pool, Foot massage, Make up services, Massage, Body wrap, Swimming Pool, Fitness centre, Beauty Services, Light therapy, Indoor pool (all year), Spa/wellness packages, Neck massage, Body treatments, Fitness, Facial treatments, Spa facilities, Head massage, Outdoor pool, Pedicure, Manicure, Personal trainer, Spa and wellness centre, Back massage, Full body massage, Body scrub, Spa lounge/relaxation area, Waxing services, Indoor pool, Hand massage, Fitness/spa locker rooms, Sun loungers or beach chairs, Outdoor pool (seasonal).
Transport	Accessible parking, Public transport tickets, Parking garage, Electric vehicle charging station.
Outdoor & View	Terrace.

Guest Ratings For This Property

8.4

Based on 784 Reviews

100% verified reviews

Comfort

9.1

Cleanliness

9.1

Value For Money

7.7

Facilities

8.7

Reviewers Mention About Resort Collina d'Oro - Hotel, Residence & Spa

The Resort Collina d'Oro - Hotel, Residence & Spa is highly praised for its beautiful and peaceful location with amazing views. The staff is kind and caring, and the food prepared by the Chef is deli (Read More)cious. The rooms offer fantastic views and come with a daily 5-star buffet breakfast. The gym and pools are great, although the gym's schedule could be more convenient. The staff, including the front desk and Valentina, are helpful and accommodating. The resort offers easy access to town through their bus system or taxis. The nearby trails are recommended for hiking with panoramic views. The reviewer plans to return with their family.

Guest Reviews

Beat

group

9.0

Superb

Wonderful

No time to explore

Published on 10 Oct 2023

Saul

young couple

10.0

Exceptional

We had a super relaxing stay at Collina d'Oro. Highlight is the relaxing spa and outdoor area.

The spa and outdoor pool area are very relaxing. Especially in early morning. Since it is big, you have the feeling that you're alone in the complex.

The only downside was the view of the room. However, I think you could have booked a better view. I am not sure, though.

Published on 02 Oct 2023

Julien

young couple

8.0

Very good

The restaurant in the garden is simply fabulous

Quite far from the city center

Published on 12 Sep 2023

Nikolaj

review category business travellers

7.0

Good

No view after an upgrade..

Published on 25 Aug 2023

talo

family with young children

9.0

Superb

A great stay in the middle of the mountains

This was one of the best stays we had recently. To start, we had a great reception by Giuseppe. He made sure to show us around the property and tell us everything about it. Everyone from the staff was very polite and made our experience even better. Our room wasnt ready when we arrived, but we got an upgrade to a better room if we would wait a bit longer, which wasnt a problem for us. The place had the most beautiful view of Colina DOro. They have a good underground parking space, that was much needed due to the heat.

Now, not everything was perfect of course. The breakfast? Even though it was great, it doesnt have many choices or variations. Given this is an expensive resort, I was expecting something more. Another thing that bothered me a bit is that when you want to have dinner at your room, they charge you 10 CHF for the room service. Thats quite expensive and probably unnecessary.

Published on 23 Aug 2023

Jackpeter

group

8.0

Very good

Beautiful mountain hotel

Beautiful location overlooking the mountains of Lugano, The hotel itself was beautiful as well and the Spa very comfortable. The staff in the hotel were super friendly and helpful...and dealt with everything in the most skillfull way. I really miss this beautiful place.

The aircondition in the room had a mind of its own and could not be programmed to a preferable temperature. The beds were comfortable, but there are many hotels with better beds and linnen.

Published on 15 Aug 2023

Anonymous

family with young children

9.0

Superb

Totally relaxing

Beautiful and spacious facilties and rooms Suberb and friendly staff

Takes CHF 50 taxi to get there from Lugano Breakfast was simple and short of staff

Published on 06 Aug 2023

Remo

young couple

9.0

Superb

Wonderful and relaxing will be long term visitors to this hotel.

Pool area is simply superb. Very rare to see a pool area surrounded by green and mountains. Breakfast is very good though freshly squeezed juice would be more in keeping with the overall context of the setting and the wonderful narrative around much of the produce which is grown locally or brought in fresh etc

I think the menu at lunch in the outside area is limited, though very good. Prices however are another story. It is at the end of the day an outside area and 32CHF for two wine spritzers (wine/soda) is frankly crazy. Also the staff are beyond superb BUT Is anyone in management paying attention to their attire? Surely the hotel can be paying for their suits etc? Even the greatest of service can be let down by appearance. If it were my hotel they would be looking like they were ready for a Milan or Paris catwalk.

Published on 02 Aug 2023

Sindi

young couple

7.0

Good

I would recommend it and would go again. Great food. Great location. Great service. Great view.

The pool was great, would prefer smaller umbrellas so that you could get tanned. Generally, it was really good. The guys at the pool were really nice and ready to help. I enjoyed the breakfast and also the dinner served in the room.

The cleaning staff was too late to clean our room and change our towels the other day. I do not know if it was their fault or if the reception lady forgot to remind them, especially for our room. But after they cleaned it, it looked really good.

Published on 31 Jul 2023